Team Leader in Manchester

Team: Whole System Approach to Diversion (WSA2D)

Contract Type: Fixed Term until September 2027

Location: Greater Manchester

Reporting to: Regional Service Manager

WHAT YOU WILL BE DOING?

As Team Leader, you will work closely with the Regional Service Manager to contribute to successful delivery of service operations for the Whole System Approach to Diversion (WSA2D) contract. You will manage and motivate staff to deliver a high quality, effective service centered around the needs of the people we support. You will act as an ambassador for CLI locally and will work closely with the Service Manager to develop your relationships with external stakeholders such as partner agencies.

The role will involve the line management of employees working on service operations for the Greater Manchester Whole System Approach to Diversion (WSA2D) contract. You will be required to ensure the performance of employees is in line with KPI’s and contract requirements whilst ensuring employees operate in line with CLI’s strategic plan, mission and values. It is essential that you have management skills with an ability to problem solve and communicate effectively to your team to ensure the team understand their responsibilities and CLI’s mission.

WHAT WE ARE LOOKING FOR?

• Experience of managing a team of employees and/or volunteers.
• Experience of managing, supervising and coaching employees and/or volunteers, motivating them to drive success and positive outcomes.
• Experience in inter-agency working and/or building positive relationships with partners and/or stakeholders.
• Experience of producing and/or contributing to reports is highly desirable.
• Experience of working (or significant voluntary experience) within criminal justice services, drug & alcohol recovery or treatment services, homelessness/housing services or mental health services is highly desirable.
• Lived experience of one or more of the following: The criminal justice system, drug and/or alcohol addiction, mental health challenges, homelessness or housing instability, supporting someone close to you through any of the above is highly desirable.
• Knowledge and understanding of at least one of the following areas; the criminal justice system, homelessness, mental health, substance misuse and the work of the Probation services.
• An understanding of best practice when working with individuals across different areas of challenge.
• Knowledge of how to assertively motivate, empower, challenge and develop people.
• Excellent interpersonal, communication and presentation skills with good attention to detail.
• Effective time management skills with the ability to prioritise work, delegate, handle conflicting demands and meet tight deadlines.
• Excellent IT skills, including Microsoft Office software and previous experience of working with other systems and databases.
• Be able to display a thorough understanding and commitment to the protection and safeguarding of vulnerable people is highly desirable.
• Ability to work across Greater Manchester to meet service delivery demands when required.
• Current driving license, use of car and appropriate business use insurance.

ABOUT US

Community Led initiatives are a lived experience organisation that believes in the capacity for human change. We support those who have been through the criminal justice system, have been affected by drug and alcohol addiction, homelessness or mental health issues. We help them to overcome the barriers preventing them from achieving their goals.

We inspire people to believe that change is possible. We seek, recruit and develop employees who personify change as they will have encountered and overcome many of the barriers which the people we support will face.

We provide one-to-one peer support and group work activities to help the people we work with to achieve their personal goals. In addition to addressing their practical and emotional needs we help them to develop a new positive sense of self. By the end of our mentoring relationship, the people we work with feel empowered to move their lives forward independently and build upon the successes achieved with us.

Many of the people we work with go on to volunteer here at CLI to help build their CV, develop skills, gain meaningful work and bring utility to their past. And we are proud to say that a significant number of CLI mentoring programme graduates go on to become long term ambassadors for change.

We work in partnership with other organisations that are striving to deliver positive impacts, support change, and share our commitment and values.

And we actively welcome those with lived experience of offending, addiction, homelessness, or mental health issues as part of our team. Where others see risk, we see opportunity.

We believe everyone deserves to feel valued, to be happy, to belong.

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