At a Glance
- Tasks: Support residents, resolve issues, and manage a diverse housing patch.
- Company: Join a leading provider of community-led housing with a supportive culture.
- Benefits: Enjoy flexible working, competitive pay, and opportunities for personal growth.
- Other info: Hybrid working model with a focus on inclusivity and diverse perspectives.
- Why this job: Make a real difference in residents' lives while enjoying work-life balance.
- Qualifications: Strong communication skills and a commitment to resident satisfaction.
The predicted salary is between 30000 - 40000 € per year.
Home-based with attendance at our Dartford estate office two days per week. Full-time (35 hours per week), Permanent.
Are you looking for an employer that understands the importance of balancing work and life and offers flexibility by allowing you to work from home? Would you love to work for a company where 95.2% of staff recently stated in an anonymous survey that they would recommend us as an employer?
About CDS – CDS exists to provide, support and promote co-operative and community-led housing so that more people can live and work in co-operative ways. We are the country’s largest provider of governance, financial and housing management support to small housing co-operatives, we are a small social landlord in our own right and we are innovating new routes to grow community-led housing in England. Our work is values-led, people-focused and grounded in accountability.
The opportunity – As a Housing Officer, you will be a trusted, visible point of contact for residents. You’ll listen carefully to their concerns, resolve issues quickly and fairly and make sure they feel safe, supported and proud of where they live. You’ll manage a varied housing patch – from tenancy and estate management to ASB, lettings and voids – and work closely with colleagues to keep services running smoothly and ensure our residents have a good experience living in our housing. You will be known for acting on what residents tell you and following through on every commitment you make.
About you – You care deeply about giving residents a great experience. You’re an excellent listener, able to communicate clearly and respectfully, even when conversations are challenging. You’re organised, reliable and keep your promises. You enjoy solving problems, working at pace and using good judgement to get things done. You bring strong attention to detail, a commitment to following policies and procedures, are confident with IT and have the ability to manage a busy, varied workload. Whether you have housing experience or closely transferable skills, your approach, values and commitment to residents matter most. You either have a car and full driving license or can reliably travel regularly around Dartford and Bexley.
Our values – We recruit and develop people who live our values every day: Unity, Trust, Intention, Impact, Collaboration, Communication and Kindness. If these reflect how you work, we’d love to hear from you.
Working here – We offer genuine flexibility (hybrid working with access to our SE1 office), a supportive culture and opportunities to learn and develop alongside a competitive benefits package.
Inclusion – We are working to be an anti-racist, inclusive organisation and we welcome applications from people of all backgrounds. We value challenge, learning and different perspectives in all our work.
Closing date: Monday, 1st June 2026 at 8am. Interviews: Tuesday, 23rd June 2026 (in person at our Central London offices).
Housing Officer employer: Community Led Housing
At CDS, we pride ourselves on being an exceptional employer that champions work-life balance and flexibility, allowing our Housing Officers to thrive in a hybrid working environment. With a strong commitment to employee development and a supportive culture, 95.2% of our staff would recommend us as a workplace, reflecting our values of Unity, Trust, and Collaboration. Join us in making a meaningful impact in the community while enjoying competitive benefits and opportunities for personal growth in Dartford.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by practising common questions related to housing management. Think about how your values align with CDS's mission and be ready to share examples that showcase your problem-solving skills.
✨Tip Number 3
Show your enthusiasm! When you get the chance to chat with someone from the company, express why you’re excited about the role and how you can contribute to their community-led approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at CDS.
We think you need these skills to ace Housing Officer
Some tips for your application 🫡
Read the Job Description Thoroughly:Before you dive into your application, take a moment to really absorb the job description. It’ll help you understand what we’re looking for and how you can tailor your application to stand out.
Showcase Your Values:We’re all about values like Unity, Trust, and Kindness. Make sure to weave these into your application. Share examples of how you’ve demonstrated these in your previous roles or experiences.
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. Highlight your skills and experiences that align with the role without rambling on.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly and is considered promptly. Plus, it’s super easy!
How to prepare for a job interview at Community Led Housing
✨Know the Company Inside Out
Before your interview, take some time to research CDS and its values. Understand their mission in promoting co-operative housing and how they support residents. This will not only show your genuine interest but also help you align your answers with their core values during the interview.
✨Prepare for Scenario-Based Questions
As a Housing Officer, you'll need to demonstrate your problem-solving skills and ability to handle challenging conversations. Think of examples from your past experiences where you've successfully resolved issues or improved resident satisfaction. Be ready to share these stories clearly and confidently.
✨Showcase Your Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and respectfully, especially when discussing difficult topics. You might even want to do a mock interview with a friend to get comfortable with expressing your ideas and listening actively.
✨Highlight Your Organisational Skills
Given the varied workload of a Housing Officer, it's crucial to demonstrate your organisational abilities. Prepare to discuss how you manage multiple tasks and prioritise effectively. Consider sharing specific tools or methods you use to stay organised, as this will resonate well with the interviewers.
