At a Glance
- Tasks: Support residents by resolving issues and managing housing services effectively.
- Company: Join a leading provider of community-led housing with a supportive culture.
- Benefits: Enjoy flexible working, competitive pay, and opportunities for personal growth.
- Other info: Be part of an inclusive team that values diversity and different perspectives.
- Why this job: Make a real difference in people's lives while enjoying a balanced work-life.
- Qualifications: Strong communication skills and a passion for helping others are essential.
The predicted salary is between 30000 - 40000 € per year.
Home-based with attendance at our Dartford estate office two days per week. Full-time (35 hours per week), Permanent.
Are you looking for an employer that understands the importance of balancing work and life and offers flexibility by allowing you to work from home? Would you love to work for a company where 95.2% of staff recently stated in an anonymous survey that they would recommend us as an employer?
About CDS – CDS exists to provide, support and promote co-operative and community-led housing so that more people can live and work in co-operative ways. We are the country’s largest provider of governance, financial and housing management support to small housing co-operatives, we are a small social landlord in our own right and we are innovating new routes to grow community-led housing in England. Our work is values-led, people-focused and grounded in accountability.
The opportunity – As a Housing Officer, you will be a trusted, visible point of contact for residents. You’ll listen carefully to their concerns, resolve issues quickly and fairly and make sure they feel safe, supported and proud of where they live. You’ll manage a varied housing patch – from tenancy and estate management to ASB, lettings and voids – and work closely with colleagues to keep services running smoothly and ensure our residents have a good experience living in our housing. You will be known for acting on what residents tell you and following through on every commitment you make.
About you – You care deeply about giving residents a great experience. You’re an excellent listener, able to communicate clearly and respectfully, even when conversations are challenging. You’re organised, reliable and keep your promises. You enjoy solving problems, working at pace and using good judgement to get things done. You bring strong attention to detail, a commitment to following policies and procedures, are confident with IT and have the ability to manage a busy, varied workload. Whether you have housing experience or closely transferable skills, your approach, values and commitment to residents matter most.
You either have a car and full driving license or can reliably travel regularly around Dartford and Bexley.
Our values – We recruit and develop people who live our values every day: Unity, Trust, Intention, Impact, Collaboration, Communication and Kindness. If these reflect how you work, we’d love to hear from you.
Working here – We offer genuine flexibility (hybrid working with access to our SE1 office), a supportive culture and opportunities to learn and develop alongside a competitive benefits package.
Inclusion – We are working to be an anti-racist, inclusive organisation and we welcome applications from people of all backgrounds. We value challenge, learning and different perspectives in all our work.
Closing date: Monday, 1st June 2026 at 8am. Interviews: Tuesday, 23rd June 2026 (in person at our Central London offices).
Locations
Housing Officer in Dartford, Kent employer: Community Led Housing
CDS is an exceptional employer that prioritises work-life balance and offers the flexibility of hybrid working, allowing you to thrive both personally and professionally. With a supportive culture and a commitment to employee development, 95.2% of our staff would recommend us as a workplace, making it a rewarding environment for those passionate about community-led housing. Join us in making a meaningful impact while enjoying competitive benefits and a values-driven approach to work.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer in Dartford, Kent
✨Tip Number 1
Network like a pro! Reach out to current or former employees at CDS on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to housing management and resident support. We recommend role-playing with a friend to get comfortable with your responses and show off your problem-solving skills.
✨Tip Number 3
Show your passion for community-led housing! During interviews, share personal stories or experiences that highlight your commitment to residents and how you embody the values of Unity, Trust, and Kindness.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at CDS.
We think you need these skills to ace Housing Officer in Dartford, Kent
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to reflect the values and skills mentioned in the job description. We want to see how your experience aligns with our mission of supporting community-led housing.
Showcase Your Listening Skills:As a Housing Officer, being a great listener is key. Use your application to highlight examples where you've effectively listened to concerns and resolved issues, showing us you can connect with residents.
Be Organised and Detail-Oriented:We love candidates who are organised and pay attention to detail. When writing your application, make sure to present your experiences clearly and concisely, demonstrating your ability to manage a varied workload.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team!
How to prepare for a job interview at Community Led Housing
✨Know the Company Inside Out
Before your interview, take some time to research CDS and its values. Understand their mission in promoting co-operative housing and how they support residents. This will not only show your genuine interest but also help you align your answers with their core values during the interview.
✨Showcase Your Listening Skills
As a Housing Officer, being an excellent listener is crucial. Prepare examples from your past experiences where you effectively listened to concerns and resolved issues. Highlighting these skills will demonstrate that you can provide the support residents need and that you value their input.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and judgement. Think of scenarios related to tenancy management or dealing with challenging conversations. Practising your responses will help you articulate your thought process clearly and show that you can handle the varied workload.
✨Emphasise Your Organisational Skills
With a busy role like this, organisation is key. Be ready to discuss how you manage your time and prioritise tasks. Share specific tools or methods you use to stay organised, as this will reassure the interviewers that you can keep services running smoothly and meet commitments.
