Service Leader Level 3

Overview

Join to apply for the Service Leader Level 3 role at Community Integrated Care.

Community Integrated Care is one of the UK’s largest and most respected health and social care charities. We reinvest every penny of profit into our people, services, and communities, and we are recognised with national and regional awards for innovation, inclusion, and excellence.

We are seeking a highly skilled and compassionate Registered Manager to lead our newly opened complex care service in Hilsea, Portsmouth.

This specialist service is a modern, purpose-designed 7-bedroom home with spacious communal areas and a large garden. We currently support 3 young adults aged 20-23 with complex needs including autism, learning disabilities, epilepsy, sensory communication, and mental health challenges. The people we support are active, sociable, and pursue personal goals such as education, employment, and hobbies.

As the Service Leader Level 3, you will lead a high-performing team and drive service excellence within a person-centred, inclusive culture.

Responsibilities

• Lead a skilled team including a Deputy Manager and experienced Support Workers
• Drive service performance and ensure compliance with CQC standards
• Promote a positive, inclusive, and person-centred culture
• Implement and oversee Positive Behaviour Support (PBS) strategies
• Ensure all staff are trained and confident in PBS, Makaton, trauma-informed care, and active support
• Support individuals with behaviours of concern using evidence-based approaches
• Foster independence, dignity, and meaningful community engagement

This role requires a strong understanding of complex care and PBS frameworks. You will ensure that support plans, particularly PBS plans, are followed and reviewed to maintain safety, quality of life, and positive outcomes.

We Are Looking For

To be successful in this role, you will bring:

• A PBS qualification and a Level 3 or above in Health and Social Care
• Proven experience in managing complex services and supporting people with behaviours of concern
• Strong leadership, mentoring, and team development skills
• A person-centred approach and commitment to continuous improvement
• Excellent communication and organisational abilities
• Resilience, professionalism, and a passion for empowering others

Benefits

• 33 days annual leave (inclusive of bank holidays)
• Investment in your wellbeing
• Ongoing professional development & career progression
• Supportive senior leadership and mentoring
• Shopping discounts scheme & free Blue Light Card
• No uniform – wear your own clothes
• DBS paid for by us
• Recommend a Friend bonus & Financial Hardship Fund
• Flexible working hours & shift patterns
• Access to training, resources, and a strong peer network

Equality & Culture

We are proud to be a Hive HR Employee Voice Certified organisation, with a strong listening, learning, and continuous improvement culture. We are committed to being an inclusive employer and a diverse, welcoming workplace.

We are an Equal Opportunities and Disability Confident employer.

How to Apply

If you are ready to lead a high-performing team and make a lasting impact in a specialist service, click Apply to begin your application. If you would prefer an informal chat, please reach out to Natasha.Palliser@c-i-c.co.uk or 07816 266959.

Location notes: Southampton, Portsmouth, and surrounding areas are listed for reference on job boards.