At a Glance
- Tasks: Drive quality care standards and support teams in delivering person-centred care.
- Company: Join an award-winning charity transforming lives across the UK.
- Benefits: Enjoy flexible working, competitive salary, and generous annual leave.
- Other info: Dynamic role with opportunities for professional growth and support.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in care management and a passion for person-centred outcomes.
The predicted salary is between 22000 - 22000 £ per year.
Why You’ll Love Working With Us
- Flexibility: You can work your full‑time hours over 4 days and enjoy a long weekend, or work over 5 days to accommodate your other commitments. You need to be available to visit services and attend meetings at our regional office, but otherwise you can work from home.
- Competitive salary (pro‑rata): £20,000‑£22,000 per annum, based on £30,000‑£33,000 FTE, plus £3,000 car allowance.
- Pension: contributory pension scheme.
- Benefits: life assurance, retail discounts, holiday discounts, cycle‑to‑work scheme and travel discounts through our benefits app.
- Best Lives Possible: You’ll be working for an award‑winning charity who is passionate about ensuring our colleagues and the people we support lead the best lives possible.
- Development: We’ll work with you to develop your career or to learn and experience new things. We’re passionate about developing our people!
- Support: From our Employee Assistance Programme (available 24/7), financial support options, and wellbeing fund you’ll have the support available to lead an easier life.
- Annual Leave: Enjoy 25 days of annual leave per year, with the option to purchase additional leave.
About Community Integrated Care
Community Integrated Care is one of the UK’s largest health and social care charities. We transform lives by delivering high‑quality, person‑centred support that fosters independence and empowerment. Our charity was founded in 1988 and we were one of the pioneers of the ‘Care in the Community’ agenda, enabling people to move out of long‑stay institutions and live more fulfilling lives. Since then, we’ve remained leaders in social care, providing bespoke support to thousands across the UK. Today, we support more than 2,600 people and employ 6,600 caring and committed colleagues across England and Scotland.
Working closely with the Quality Team, Regional Managers and Services Leader, you will be responsible for auditing services, reviewing care plans and supporting the teams to provide person‑centred care to the individuals we support.
Shifts and Contract
- Our shifts: 4 or 5 day working week available.
- Shift requirement: Days.
- Contract: 25 hour permanent contract.
- Driving licence required: yes, with access to own vehicle due to travel required between services.
What You’ll Be Doing
As a Quality and Excellence Specialist, you will play an essential role in driving upwards standards of care quality and helping to deliver on our strategic priority of developing a culture of continuous improvement linked to agreed standards, external research and sharing best practice. With experience of managing a care or support related service, you will be familiar with carrying out or being subject to regulated activity/inspections. A proven track record of person‑centred outcomes and delivering personalised support is also essential. Due to the nature of the role, it is essential that you have a full UK driving licence and can work flexibly in accordance with the needs of the post; occasional evening and weekend and overnight stays away from home.
Day to Day
- Be a champion for exceptional care and support everywhere; including a person‑centred ethos (personalised care planning, promoting choices and preferences, respecting human rights and embedding equal citizenship) in every aspect of the role.
- Be able to provide a critical review of the status of care and support delivery within a service through the provision of initial benchmarking of new services and validation of Management assessments for existing services.
- Audit, action planning and review. Be able to provide a critical review of the status of care delivery within a service, provide guidance and assistance on remedial action planning and then revisit homes as appropriate to test whether plans have been implemented and quality improvements achieved.
- Provide guidance on remedial action planning and, in partnership with the Managing Director and Regional Managers, drive change to ensure standards are understood and met.
- Work in partnership with the Quality Strategic Lead on the development and delivery of Service Improvement to ensure that it reflects the needs of the business, and incorporates the standards laid down by CQC, CI, Commissioners, Funders; the people we support and their families/advocates.
- Responsible for delivery of much of the quality audit programme, including undertaking regular quality audits, spot checks, mystery shopping, writing reports, producing recommendations, recording actions on a quality monitoring system.
- Be aware and have an understanding of the standards set by CI and Local Authority (LA) monitoring tools, and support the Service Leads to prepare for inspection and contract monitoring.
- Provide monitoring and reporting data on regional quality standards to facilitate effective decision making. This will include analysing data, identifying and highlighting risks and concerns along with making recommendations for improvement.
What We’re Looking For
- Qualifications: Professional qualification in health & social care, Evidence of continuing professional development.
- Experience: Experience of managing a care or support related service, Experience of carrying out or being subject to regulated activity/inspections, A proven track record of person‑centred outcomes and delivering personalised support.
We’re proud to be an Equal Opportunities and Disability Confident employer.
Quality and Excellence Specialist employer: Community Integrated Care
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