At a Glance
- Tasks: Coordinate a warm and efficient onboarding experience for new colleagues.
- Company: Join Community Integrated Care, a charity dedicated to transforming lives.
- Benefits: Enjoy flexible hours, hybrid working, retail discounts, and career development support.
- Other info: Opportunity to work remotely with occasional travel to the head office.
- Why this job: Shape first impressions and be part of a compassionate team making a difference.
- Qualifications: Customer service or recruitment background with strong communication and IT skills required.
The predicted salary is between 28800 - 42000 £ per year.
Overview
Join to apply for the Onboarding and Induction Coordinator role at Community Integrated Care.
This is a full-time, permanent post and you can be based anywhere in the UK but you must be able to travel to our head office in Widnes as and when required (normally 2-3 times a year).
Help us to onboard the top talent to give the people we support the \'best lives possible\'! We are on an exciting journey of transformation and growth and you will join our experienced and supportive recruitment division.
What is The Deal for you?
- Flexibility: You can work your full-time hours over 4 days for a long weekend or over 5 days to suit your commitments.
- Hybrid Working: Option to work from home or from one of our regional offices, or a blend of both.
- Benefits: Retail discounts, holiday discounts, cycle to work scheme and travel discounts via our benefits app.
- Development: We will support your career development and new experiences.
- Dare to Learn: Access to our online training platform for courses and qualifications.
- Support: Employee Assistance Programme (24/7), financial support options, and a wellbeing fund.
Role purpose
As our Onboarding and Induction Coordinator, you will drive a warm, efficient, and compliant onboarding experience for new colleagues. You’ll ensure new starters feel welcomed, supported, and prepared from offer to induction, while maintaining rigorous standards that meet legal, regulatory, and organisational requirements. This role bridges recruitment and operational delivery to ensure a seamless transition into service.
Day to day (not exhaustive – see attached job description)
Responsibilities
- People-Centred Onboarding
- Act as the primary contact for new starters, delivering a warm and engaging welcome.
- Guide candidates through each onboarding stage, ensuring clarity, support, and access to systems and documents.
- Liaise with Service Leaders to ensure timely handover and readiness for start dates.
- Stakeholder Collaboration
- Provide regular updates to regional teams on candidate progress.
- Escalate concerns to maintain engagement and minimise delays.
- Prompt leaders to prepare new starter packs for a consistent experience.
- Operational Excellence
- Conduct onboarding file audits and quality checks.
- Monitor onboarding pipelines, identify trends, and escalate risks to improve regional recruitment KPIs.
- Support TUPE transitions and acquisitions with coordinated onboarding and induction support.
- Compliance and Systems
- Manage pre-employment checks including DBS/PVG, Eligibility to Work, and references.
- Use systems such as Eploy, NSL Valid8, Access, RefNow, Ucheck, Disclosure Scotland, and Agresso to maintain accurate candidate records.
- Ensure confidentiality and legal compliance when handling sensitive data.
Our ideal Candidate
Qualifications, Skills And Experience
- Background in customer service, recruitment, administration, or call centre environments.
- Experience managing compliance checks and working towards shared team goals.
- Strong IT skills (Microsoft Office and recruitment systems).
- Excellent communication and customer service abilities.
- High attention to detail and accuracy.
- Comfortable engaging with diverse stakeholders via phone and in person.
- Ability to adapt to changing environments and provide professional solutions.
- Passionate about delivering a positive candidate journey.
- Team-oriented, motivated, and eager to learn.
- Confident in managing processes and meeting targets.
Why join us?
This is more than just a coordination role—it’s a chance to shape the first impression of our charity for every new colleague. You’ll be part of a supportive team that values excellence, collaboration, and compassion, helping us recruit and welcome the best talent to support the people we serve.
Please note, if you are interested in this role, we welcome your application as soon as possible. Depending on the volume of applications received, the vacancy may be closed before the advertised end date.
Interested and want to know a bit more?
To find out more about our charity, check out: https://www.youtube.com/watch?v=Z-zYkoj7x8s
We’re proud to be a Hive HR Employee Voice Certified organisation, recognizing our commitment to creating a culture where colleagues are encouraged to share feedback and where it is acted upon to drive positive change at every level.
In our 2025 Colleague Engagement Survey, 59% (nearly 3,800) of our people shared feedback and insights, giving us an Employee Net Promoter Score of +34. The ENPS measures willingness to recommend us as a good place to work.
Onboarding and Induction Coordinator in Widnes employer: Community integrated care
Community Integrated Care is an exceptional employer that prioritises flexibility and employee wellbeing, offering a hybrid working model and a range of benefits including retail discounts and a comprehensive Employee Assistance Programme. With a strong focus on professional development and a supportive work culture, you will have the opportunity to grow your career while making a meaningful impact in the lives of those we support. Join us in shaping a positive onboarding experience for new colleagues in a dynamic and compassionate environment.
StudySmarter Expert Advice🤫
We think this is how you could land Onboarding and Induction Coordinator in Widnes
✨Tip Number 1
Familiarise yourself with the onboarding process and compliance requirements specific to Community Integrated Care. Understanding their systems and procedures will help you demonstrate your readiness to manage these aspects effectively during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully engaged with new team members or clients in previous roles. This will highlight your ability to create a warm and welcoming environment for new starters.
✨Tip Number 3
Research the charity's mission and values, and be ready to discuss how your personal values align with theirs. This will demonstrate your genuine interest in contributing to their goal of providing the best lives possible for those they support.
✨Tip Number 4
Network with current or former employees of Community Integrated Care on platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information to tailor your approach and show your enthusiasm for the role.
We think you need these skills to ace Onboarding and Induction Coordinator in Widnes
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service, recruitment, or administration. Emphasise any roles where you managed compliance checks or worked towards team goals, as these are key aspects of the Onboarding and Induction Coordinator role.
Craft a Compelling Cover Letter:In your cover letter, express your passion for delivering a positive candidate journey. Mention specific examples of how you've successfully onboarded new employees or improved processes in previous roles to demonstrate your suitability for this position.
Highlight IT Skills:Since strong IT skills are essential for this role, ensure you mention your proficiency with Microsoft Office and any recruitment systems you've used. If you have experience with specific systems mentioned in the job description, such as Eploy or Agresso, be sure to include that.
Showcase Communication Abilities:The role requires excellent communication skills, so provide examples of how you've effectively engaged with diverse stakeholders in past positions. This could include experiences in customer service or team collaboration that highlight your ability to connect with others.
How to prepare for a job interview at Community integrated care
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of the Onboarding and Induction Coordinator. Be prepared to discuss how your background in customer service, recruitment, or administration aligns with the role.
✨Showcase Your Communication Skills
As this role involves liaising with various stakeholders, demonstrate your excellent communication abilities during the interview. Share examples of how you've effectively engaged with diverse groups in previous roles.
✨Highlight Attention to Detail
Given the importance of compliance checks and maintaining accurate records, be ready to provide examples that showcase your attention to detail. Discuss any experiences where your meticulousness led to successful outcomes.
✨Express Your Passion for Candidate Experience
This position is all about creating a positive onboarding journey for new colleagues. Share your enthusiasm for delivering exceptional candidate experiences and any relevant initiatives you've been part of that reflect this passion.
