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- Tasks: Lead and inspire teams to deliver outstanding care for adults with diverse needs.
- Company: Join one of the UK's largest social care charities committed to community and inclusion.
- Benefits: Enjoy 33 days annual leave, flexible hours, and ongoing professional development.
- Other info: Be part of a culture that values diversity, innovation, and continuous improvement.
- Why this job: Make a real difference in people's lives while growing your career in a supportive environment.
- Qualifications: Experience in health and social care leadership and a passion for empowering others.
The predicted salary is between 30000 - 40000 ÂŁ per year.
At Community Integrated Care, we’re proud to be one of the UK’s largest and most successful social care charities. We’re not just a workplace — we’re a community that values inclusion, innovation and integrity, and where leaders are trusted, supported and empowered to make a real difference. When you join us as a Service Leader (Care Manager), you’ll benefit from an organisation that truly invests in its people and puts values at the heart of everything it does.
Benefits:
- 33 days annual leave (including bank holidays)
- Flexible working hours and no on‑call rota, supporting a healthy work‑life balance
- No uniform policy
- Paid DBS application
- Shopping discounts and a free Blue Light Card
- Ongoing professional development and clear career progression pathways
- Recommend a Friend bonus scheme
- Pension scheme, wellbeing support and a financial hardship fund
We reinvest every penny of our profits back into our services, our workforce and our local communities. Our award‑winning culture is built on strong values and a commitment to continuous improvement — reflected in our Hive HR Employee Voice Certification, which demonstrates how seriously we take colleague feedback and engagement. Through our “A Place I Belong” strategy, we are creating a workplace where everyone feels respected, included and empowered to thrive. At Community Integrated Care, we are committed to being a truly inclusive employer. Our strategy outlines our promise to build a fair, diverse, and welcoming workplace — one that reflects the communities we serve and celebrates every individual’s uniqueness. We are proud to be an Equal Opportunities and Disability Confident employer.
This Service Leader role provides the opportunity to oversee two supported living services in East Sussex, based in Polegate and Hailsham, each made up of 10 self‑contained flats. The services support adults with a range of needs including Autism, Dementia, Physical and Learning Disabilities. Each person lives in their own home and receives tailored, person‑centred support that promotes independence, dignity, choice and community inclusion. You will primarily be based in the office within the Polegate service, while holding overall responsibility for both services. A Deputy Manager, mostly based at the Hailsham service, will support you in day‑to‑day leadership — creating a strong, collaborative management structure.
Key Responsibilities:
- Service Delivery & Quality: Leading both services to achieve outstanding outcomes aligned with our Best Lives Possible and Best Lives, Bolder strategy; driving high‑quality, person‑led care planning that reflects individual interests, goals and aspirations; role‑modelling a positive, enabling approach to risk and independence; actively promoting services and seeking opportunities for innovation, partnership working and community engagement; using our quality assurance framework to monitor KPIs, identify areas for improvement and deliver robust action plans; managing resources effectively to ensure safe, compliant and efficient service delivery; encouraging people supported to actively influence and shape how services are delivered.
- People Leadership: Leading, developing and motivating engaged, high‑performing teams across both services; coaching, mentoring and supporting colleagues to feel confident, valued and empowered; supporting and developing the Deputy Manager to lead effectively at the Hailsham service; promoting strong two‑way communication so colleagues feel informed, heard and involved; connecting teams with the wider charity strategy, tools, systems and support available; identifying internal talent and supporting career progression and succession planning.
- Transformation, Growth & Digital Engagement: Embracing new ways of working and leading teams confidently through change; encouraging reflective practice, innovation and continuous improvement; supporting colleagues to engage positively with digital systems and technology; promoting environmental, social and corporate responsibility; contributing to regional growth plans and building strong peer relationships across the organisation.
Core Values:
- We Include - embracing diversity and promoting equality
- We Deliver - taking pride in high‑quality, consistent care
- We Aspire - always looking to grow, improve and innovate
- We Respect - treating everyone with dignity and kindness
- We Enable - empowering people to live the lives they choose
Desired Experience and Knowledge:
- Experience working across multiple services or sites
- Strong understanding of CQC regulations and inspection processes
- Working with multi‑disciplinary teams and participating in case reviews
- Experience leading teams and managing budgets
- Professional qualification in Health & Social Care (e.g. Social Worker, Nurse, SVQ Level 4, or Level 5 Leadership & Management)
- Evidence of ongoing Continuing Professional Development
- Confidence using and promoting digital systems and technology
You’ll bring personal qualities that truly make a difference: patience, empathy, problem‑solving ability and resilience, alongside honesty, determination and a strong work ethic. You’ll be confident in learning from challenges, speaking up when something isn’t right, and leading reflective, supportive teams.
Service Leader in Hailsham employer: Community Integrated Care
Contact Detail:
Community Integrated Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Leader in Hailsham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Community Integrated Care. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Community Integrated Care’s values and services. Show us how your experience aligns with our mission to deliver high-quality, person-centred care.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. Get comfortable talking about your leadership style and how you empower teams, as this is key for the Service Leader role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our community.
We think you need these skills to ace Service Leader in Hailsham
Some tips for your application 🫡
Show Your Passion for Care: When writing your application, let your passion for social care shine through! Share personal experiences or motivations that led you to this field. We want to see how much you care about making a difference in people's lives.
Tailor Your Application: Make sure to customise your application to reflect the values and responsibilities outlined in the job description. Highlight your relevant experience and how it aligns with our mission at Community Integrated Care. We love seeing candidates who understand our ethos!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate when candidates communicate effectively, as it reflects the kind of clarity we value in our services.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly. Plus, you’ll find all the info you need about the role and our organisation there. We can’t wait to hear from you!
How to prepare for a job interview at Community Integrated Care
✨Know the Values Inside Out
Before your interview, take some time to really understand Community Integrated Care's core values: inclusion, innovation, and integrity. Think about how your personal experiences and professional background align with these values, and be ready to share specific examples that demonstrate your commitment to them.
✨Showcase Your Leadership Style
As a Service Leader, you'll be expected to lead and motivate teams. Prepare to discuss your leadership style and provide examples of how you've successfully developed and supported your team in the past. Highlight any experience you have in coaching or mentoring others, as this will resonate well with the interviewers.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle challenges in a care setting. Think about situations where you've had to make tough decisions or manage conflicts, and be prepared to explain your thought process and the outcomes of those situations.
✨Demonstrate Your Commitment to Continuous Improvement
Community Integrated Care values ongoing professional development and innovation. Be prepared to discuss how you've engaged in continuous learning in your career, whether through formal qualifications or self-directed learning. Share any ideas you have for improving service delivery or enhancing team performance.