At a Glance
- Tasks: Lead and improve critical business systems that change lives.
- Company: Join an award-winning charity dedicated to making a difference.
- Benefits: Enjoy flexible working, retail discounts, and a supportive wellbeing programme.
- Other info: Be part of a culture that values feedback and drives positive change.
- Why this job: Make a real impact while developing your career in a meaningful role.
- Qualifications: Experience in managing business-critical systems and leading teams.
The predicted salary is between 37800 - 46200 £ per year.
At Community Integrated Care, technology plays a vital role in helping us deliver the best lives possible for the people we support. We're looking for an experienced Business Systems Manager to lead the performance, development and continuous improvement of our critical business systems. This is a fantastic opportunity for a systems professional who combines technical expertise with strong leadership skills and a passion for delivering excellent service. This is a full-time permanent role with attendance at our head office in Widnes required once a week, so our ideal candidate will be based within an hour's commute of Widnes.
What is The Deal for you?
- Flexibility! You can work your full-time hours over 4 days and enjoy a long weekend or work over 5 days to accommodate your other commitments.
- Benefits: Retail discounts, holiday discounts, cycle to work scheme and travel discounts through our benefits app.
- Best Lives Possible: You'll be working for an award-winning charity who is passionate about ensuring our colleagues and the people we support lead the best lives.
- Bold Development: We'll work with you to develop your career or to learn and experience new things. We're passionate about developing our people!
- Dare to Learn: Access to our amazing online training platform where you can upskill taking a variety of courses and qualifications.
- Support: From our Employee Assistance Programme (available 24/7), financial support options, and wellbeing fund you'll have the support available to lead an easier (financial) life.
You'll be responsible for ensuring our systems reflect evolving business needs and remain reliable, effective and future-focused, while leading a team that provides high-quality support to colleagues across the organisation. From troubleshooting complex issues and managing system improvements to leading strategic change initiatives, you'll play a key role in driving organisational efficiency and supporting frontline care delivery.
If you enjoy solving complex problems, leading people, building strong stakeholder relationships and delivering meaningful business change, we'd love to hear from you.
What You'll Be Doing
- Lead the operational management of key business-critical systems, ensuring reliability, performance and effectiveness.
- Manage and develop a team responsible for delivering exceptional system support and service desk performance.
- Build strong relationships with systems change business partners and stakeholders across operational and support services teams to understand requirements and deliver effective solutions.
- Lead complex incident investigations, identify root causes and implement sustainable resolutions.
- Oversee system changes, upgrades, enhancements and improvement initiatives from planning through to implementation.
- Conduct impact assessments and evaluate risks, dependencies and business impacts before changes are introduced.
- Collaborate with Business Systems and IT Development managers to assess the implications of changes to business processes and systems, and co-ordinate development & rollout to ensure the quality and effectiveness of the Change Management Process.
- Drive continuous improvement by identifying opportunities to enhance functionality, efficiency and user experience.
- Coordinate the successful transition of projects into business-as-usual operations.
- Work closely with third-party suppliers, technical teams and business leaders to maximise system capability.
- Support organisational transformation and strategic priorities through effective systems leadership.
What We're Looking For
Essential Experience
- Significant experience supporting and managing business-critical systems.
- Experience leading IT application or business systems support functions.
- Proven experience managing incidents, service requests and escalations within a complex environment.
- Strong track record of investigating problems, identifying root causes and driving solutions.
- Experience delivering system projects, upgrades, enhancements and change initiatives.
- Experience conducting impact assessments and supporting change management processes.
- Experience building productive relationships with stakeholders, suppliers and technical teams.
- Previous experience supervising, coaching or leading colleagues.
Knowledge & Skills
- Strong understanding of business systems, service management and operational support.
- Excellent stakeholder engagement and communication skills.
- Strong analytical and problem-solving capability.
- Knowledge of system governance, risk management and change control.
- Advanced Microsoft Excel skills.
- Understanding of front-line operational systems.
- Knowledge of care systems such as Nourish, Radar or similar platforms would be advantageous.
- Experience within health, social care or other regulated environments would be highly beneficial.
Qualifications
Degree, professional qualification or equivalent experience within IT, Business Systems, Digital Services, Business Analysis or a related discipline.
Why Join Community Integrated Care?
Technology is a critical enabler of our mission. In this role, you'll have the opportunity to influence strategic decisions, lead meaningful change and improve the systems that support thousands of colleagues and the people we support across the UK. This is more than a systems role. It's an opportunity to use your expertise to make a genuine difference.
Please note, if you are interested in this role, we welcome your application as soon as possible! Depending on the volume of applications received, the vacancy may be closed before the expected advertising end date.
Interested and want to know a bit more?
To find out more about our charity check out: YouTube Video.
We’re really proud to be a Hive HR Employee Voice Certified organisation, a recognition that confirms our commitment to creating a culture where our colleagues are not only encouraged to share their thoughts, but where this feedback is actively sought and acted upon to drive positive change at every level.
In our 2025 Colleague Engagement Survey, 59% (nearly 3,800) of our people shared their feedback and insights, giving us an incredible Employee Net Promoter Score of +34. The Employee Net Promoter Score is a measure of how willing our colleagues are to recommend us as a good place to work to their loved ones – and a score of +34 is considered a Very Good score when compared to global benchmarks set by hundreds of other organisations.
Locations
Business Systems Manager in Cheshire, Warrington employer: Community Integrated Care
Join a values-driven organisation that is dedicated to making a tangible impact in the health and social care sector. As a Learning and Development Specialist, you'll enjoy flexible working arrangements, including the option to work your full-time hours over four days, and access to a wealth of professional development opportunities. With a supportive work culture that prioritises employee wellbeing and continuous learning, this role offers a unique chance to collaborate with passionate professionals while making a real difference in the lives of care professionals across the Scottish Highlands.
StudySmarter Expert Advice🤫
We think this is how you could land Business Systems Manager in Cheshire, Warrington
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We think you need these skills to ace Business Systems Manager in Cheshire, Warrington
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at Community Integrated Care, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at Community Integrated Care
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with Community Integrated Care’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
