At a Glance
- Tasks: Be the go-to person for IT queries and troubleshoot tech issues.
- Company: Join an award-winning charity making a real difference in people's lives.
- Benefits: Enjoy flexible hours, retail discounts, and a contributory pension scheme.
- Other info: Great opportunities for career development and a supportive work environment.
- Why this job: Kickstart your IT career while helping others lead their best lives.
- Qualifications: Experience in 1st Line IT support and knowledge of Windows and Office 365.
The predicted salary is between 24000 - 28000 € per year.
At Community Integrated Care, technology plays a vital role in enabling our colleagues to deliver life‑changing support to people across the UK. We’re now looking for a 1st Line Technical Support Officer to join our IT Helpdesk team and be the first point of contact for our users nationwide. This is a full‑time permanent office‑based role so the ideal candidate will be based within an hour’s commute of Widnes; upon completion of the probation period a hybrid working model is available.
What is “The Deal” for you?
- Flexibility: You can work your 37.5 hours over 4 days and enjoy a long weekend, or split the hours over 5 days to accommodate your other commitments (offered upon completion of the probation period).
- Pension: contributory pension scheme
- Benefits: retail discounts, holiday discounts, cycle‑to‑work scheme and travel discounts through our benefits app
- Best Lives Possible: You’ll be working for an award‑winning charity passionate about ensuring colleagues and the people we support lead the best lives possible.
- Development: We’ll work with you to develop your career or to learn and experience new things. We’re passionate about developing our people!
- Support: From our Employee Assistance Programme (available 24/7), financial support options and wellbeing fund you’ll have the support available to lead an easier (financial) life.
In This Varied Role, You Will
- Act as the first point of contact for all IT queries via phone, email and the IT Helpdesk.
- Troubleshoot and resolve hardware, software, networking and user access issues.
- Log, update and fully document all tickets on the IT Helpdesk system.
- Set up and configure new equipment, user accounts and profiles.
- Support users with Office 365, Windows, Outlook, Teams and telephony systems.
- Maintain accurate asset records to support IT compliance and governance.
- Provide excellent customer service and clear technical guidance to colleagues.
- Escalate complex issues to 2nd Line Support or the IT Helpdesk Manager when required.
- Liaise with external support providers where issues cannot be resolved in‑house.
- Support IT data reporting, highlighting trends, risks and potential issues.
Our Ideal Candidate
- We’re looking for a proactive, customer‑focused IT professional who enjoys working as part of a collaborative team.
- You’ll Ideally Have Relevant 1st Line IT support experience, ideally in a multi‑site environment.
- A technical certification or IT‑related qualification.
- Strong working knowledge of Windows, Office 365 and basic networking.
- Experience using an IT Helpdesk system.
- Confidence supporting and troubleshooting PCs, printers and peripherals.
- It would be great if you also have experience with RDS or thin client environments.
- User management using Entra or Active Directory.
- Remote support tools and networked printing.
1st Line Technical Support employer: Community Integrated Care
Community Integrated Care is an exceptional employer that prioritises the well-being and development of its staff, offering flexible working arrangements and a supportive work culture. With a focus on career growth, employees benefit from a range of perks including retail discounts, a contributory pension scheme, and access to a 24/7 Employee Assistance Programme, all while contributing to a meaningful mission of enhancing lives across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line Technical Support
✨Tip Number 1
Get to know the company! Research Community Integrated Care and understand their mission. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be the first point of contact for IT queries, brush up on common issues with Windows, Office 365, and networking. Being able to demonstrate your problem-solving abilities can really set you apart.
✨Tip Number 3
Show off your customer service skills! Remember, this role is all about helping others. Be ready to share examples of how you've provided excellent support in the past, whether it's through phone calls or emails.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace 1st Line Technical Support
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the job description. Highlight your relevant experience in 1st Line IT support and any technical certifications you have. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about tech support and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Customer Service Skills:Since this role is all about helping users, make sure to showcase your customer service experience. Share examples of how you've resolved issues and provided clear guidance in the past. We love a proactive approach!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Community Integrated Care
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows, Office 365, and basic networking. Be ready to discuss how you've tackled technical issues in the past, as this will show your hands-on experience and confidence in troubleshooting.
✨Show Off Your Customer Service Skills
As a 1st Line Technical Support Officer, you'll be the first point of contact for users. Prepare examples of how you've provided excellent customer service in previous roles. Think about times when you turned a frustrated user into a satisfied one!
✨Familiarise Yourself with IT Helpdesk Systems
Since you'll be logging and updating tickets, it’s crucial to understand how IT Helpdesk systems work. If you have experience with any specific systems, mention them. If not, do a bit of research on common platforms to show your initiative.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the hybrid working model after probation, or how they support career development. This shows you're genuinely interested in the role and the company.
