At a Glance
- Tasks: Provide tailored support to customers managing their tenancies and overcoming challenges.
- Company: Community Housing, dedicated to supporting customers and strengthening communities.
- Benefits: Competitive salary, hybrid working, and a chance to make a real difference.
- Other info: Dynamic role with opportunities for personal growth and community impact.
- Why this job: Join a compassionate team and help vulnerable individuals improve their lives.
- Qualifications: Experience in community support or housing management and strong communication skills.
- Tenancy Support Worker
- Kidderminster, Worcestershire (Hybrid Working)
We're looking for a compassionate and proactive Tenancy Support Officer to join our Housing Services team.
Working within the Lettings and New Tenancy Support Team, you will provide tailored support to customers who may be vulnerable or require additional assistance to successfully manage and sustain their tenancy.
This is a rewarding role where you'll work directly with customers, helping them overcome challenges, access services, improve financial wellbeing and build the skills and confidence needed to maintain a successful tenancy.
You'll collaborate with colleagues and external agencies to ensure customers receive the right support at the right time.
If you're passionate about making a positive difference in people's lives and enjoy working in a customer-focused environment, we'd love to hear from you.
Key Responsibilities
- Provide intensive, person-centred tenancy support to customers with a range of support needs, helping them establish and sustain successful tenancies.
- Complete vulnerability assessments and develop tailored support plans to meet individual customer needs.
- Support customers to access and engage with appropriate services, benefits, advice and specialist support from partner agencies.
- Work closely with Neighbourhood Coordinators and other colleagues to address tenancy-related issues and promote tenancy sustainment.
- Help customers maximise their income through welfare benefits, budgeting support, energy advice and financial guidance.
- Build and maintain effective partnerships with organisations including local authorities, Jobcentre Plus, Citizens Advice, food banks and other support services.
- Manage a caseload effectively, prioritising customer contact and support activity to achieve positive outcomes.
- Support customers to understand their tenancy responsibilities and encourage positive engagement with Community Housing services.
- Maintain accurate records, update case management systems and ensure all documentation is completed to a high standard.
- Follow safeguarding procedures, identifying and escalating concerns appropriately and in a timely manner.
About You
You'll be an empathetic and resilient individual with experience supporting vulnerable people and a genuine commitment to helping customers achieve positive outcomes.
You'll be confident building relationships, working collaboratively with partners and managing a varied workload in a fast-paced environment.
You'll also bring
- Experience of tenancy sustainment, housing management, community support work or a related field.
- Knowledge of welfare benefits, including Universal Credit, and an understanding of budgeting and money advice.
- Excellent communication and interpersonal skills, with the ability to engage effectively with a diverse range of customers and stakeholders.
- Strong organisational skills and the ability to prioritise competing demands and meet deadlines.
- The confidence to make informed decisions, solve problems and recommend practical solutions.
- Good IT skills, including experience using Microsoft Office applications and case management systems.
- A positive, flexible and customer-focused approach that aligns with our values and commitment to excellent service delivery.
- A full UK driving licence and access to a vehicle for business use.
At Community Housing, you'll be part of a team that is dedicated to supporting customers, strengthening communities and creating sustainable tenancies that improve lives.
If you feel you would be the right person for this role, simply click the 'Apply Now' button to start your application
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Support Worker in Wilden
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Community Housing.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Community Housing!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Community Housing, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Community Housing or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Tenancy Support Worker in Wilden
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Community Housing:Before hitting send, make sure to tailor your application specifically to Community Housing! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Community Housing
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
