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- Tasks: Lead and support repairs teams to deliver high-quality services efficiently.
- Company: Join a dynamic team focused on operational excellence in property repairs.
- Benefits: Competitive salary up to £44,233 and opportunities for professional growth.
- Why this job: Make a real impact by improving processes and enhancing customer satisfaction.
- Qualifications: Experience in property repairs and strong leadership skills are essential.
- Other info: Apply before March 5, 2025, for a chance to interview on March 12, 2025.
The predicted salary is between 40000 - 49000 £ per year.
Operations Support Manager – Repairs Kidderminster, Worcestershire Up to £44,233 Are you a dynamic and experienced leader with a passion for delivering high-quality repairs services? Do you thrive in a fast-paced environment, driving operational excellence and supporting teams to deliver outstanding results? If so, we want to hear from you! About the Role As our Repairs Operations Support Manager, you will play a crucial role in ensuring the efficient delivery of repairs services. Reporting to Keri Lewis, Repairs and Electrical Operations Manager, you will lead and support our repairs teams, ensuring we provide timely and effective solutions to our customers. With increasing repair demand, and a growing focus on damp and mould cases, your leadership will be instrumental in maintaining service quality, improving processes, and enhancing customer satisfaction. Key Responsibilities: * Lead and support the Repairs Supervisors and wider repairs team. * Oversee operational performance, ensuring repairs are completed efficiently and to a high standard. * Implement improvements to enhance service delivery and customer satisfaction. * Work closely with senior management and stakeholders to drive continuous improvement. * Ensure compliance with health, safety, and regulatory requirements. What We are Looking For: * Proven experience in property repairs, maintenance, or operations management. * Strong leadership and people management skills. * A proactive and solutions-focused approach to problem-solving. * Experience handling complaints, damp and mould cases, and high demand repair services. * Excellent communication and stakeholder engagement skills. * In-depth understanding and application of the National Housing Federation Schedule (NHF) of Rates (SOR), preferably Version 6-8. * Confident usage of software applications, including but not limited to Microsoft Office 365 application suite, Microsoft Teams, Power BI. Education & Qualifications * NEBOSH General Health & Safety qualified with post qualification experience, or a HNC/D or equivalent in Building Studies/Surveying/Quantity Surveying Discipline. * CIOB/RICS/CIPS qualified with post qualification experience desired If you feel you have the right skillset for this role and are looking for a new opportunity to join a dedicated and supportive team, apply now! Closing Date: 5th March 2025 Presentation & Interview: Wednesday 12th March 2025 (candidates will be invited to interview while the vacancy is live) We reserve the right to close this vacancy before the closing date, therefore, you are advised to submit your completed application as soon as possible to have the best chance of being considered
Operations Support Manager - Repairs employer: Community Housing
Contact Detail:
Community Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support Manager - Repairs
✨Tip Number 1
Make sure to highlight your leadership experience in property repairs or operations management during the interview. Prepare specific examples of how you've successfully led teams and improved service delivery in previous roles.
✨Tip Number 2
Familiarize yourself with the National Housing Federation Schedule (NHF) of Rates, especially Versions 6-8. Being able to discuss this knowledgeably will demonstrate your expertise and understanding of the industry standards.
✨Tip Number 3
Prepare to discuss your approach to handling complaints and high-demand repair services. Think of specific situations where you effectively resolved issues and improved customer satisfaction, as this is crucial for the role.
✨Tip Number 4
Showcase your proficiency with software applications like Microsoft Office 365, Teams, and Power BI. Be ready to explain how you've used these tools to enhance operational performance and communication within your teams.
We think you need these skills to ace Operations Support Manager - Repairs
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in property repairs and operations management. Emphasize your leadership skills and any relevant qualifications, such as NEBOSH or CIOB certifications.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for delivering high-quality repairs services. Mention specific examples of how you've improved service delivery and customer satisfaction in previous roles.
Highlight Relevant Experience: In your application, focus on your experience handling complaints and managing high-demand repair services. Discuss your familiarity with the National Housing Federation Schedule (NHF) of Rates and any software applications you are proficient in.
Prepare for the Interview: Research common interview questions for leadership roles in operations management. Be ready to discuss your problem-solving approach and how you would lead the repairs team to achieve operational excellence.
How to prepare for a job interview at Community Housing
✨Showcase Your Leadership Skills
As a candidate for the Operations Support Manager role, it's essential to demonstrate your leadership experience. Prepare examples of how you've successfully led teams in the past, particularly in high-pressure situations, and be ready to discuss your approach to motivating and supporting your team.
✨Highlight Your Problem-Solving Abilities
Given the focus on repairs and customer satisfaction, be prepared to discuss specific instances where you've tackled complex problems, especially related to damp and mould cases. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Familiarize Yourself with Relevant Regulations
Make sure you have a solid understanding of health, safety, and regulatory requirements relevant to the repairs sector. Be ready to discuss how you've ensured compliance in previous roles and how you plan to maintain these standards in the new position.
✨Engage with Stakeholders
Communication is key in this role. Prepare to talk about your experience working with various stakeholders, including senior management and external partners. Highlight your strategies for effective engagement and how you've driven continuous improvement through collaboration.
