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- Tasks: Lead the Customer Feedback Team and enhance customer experience through feedback.
- Company: Join a dynamic team focused on improving services and customer satisfaction.
- Benefits: Enjoy hybrid working options and a competitive salary of £39,375.
- Why this job: Make a real impact by shaping future services and driving customer-centric improvements.
- Qualifications: Proactive attitude and experience in customer service or feedback management required.
- Other info: This role is based in Kidderminster with a focus on compliance and service enhancement.
The predicted salary is between 23625 - 44250 £ per year.
Customer Feedback Manager
Kidderminster, Worcestershire (Hybrid Working)
£39,375.00
Were seeking a proactive Customer Feedback Manager to lead our Customer Feedback Team, driving a customer-centric approach to complaints handling and service improvements. In this key role, youll ensure compliance with regulatory standards, enhance the customer experience, and use feedback to shape future services.
Key…
WHJS1_UKTJ
Customer Feedback Manager employer: Community Housing
Contact Detail:
Community Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Feedback Manager
✨Tip Number 1
Familiarize yourself with the latest trends in customer feedback management. Understanding current best practices will help you demonstrate your proactive approach during interviews.
✨Tip Number 2
Prepare specific examples of how you've successfully handled customer complaints in the past. Highlighting your experience in driving service improvements will set you apart from other candidates.
✨Tip Number 3
Research our company’s values and mission. Being able to articulate how your personal values align with ours will show that you're a great fit for the Customer Feedback Manager role.
✨Tip Number 4
Network with professionals in the customer service industry. Engaging with others can provide insights into the role and may even lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Customer Feedback Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Feedback Manager position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in customer feedback management, complaints handling, and service improvement. Use specific examples that demonstrate your proactive approach and ability to enhance customer experiences.
Showcase Compliance Knowledge: Since compliance with regulatory standards is crucial for this role, make sure to mention any relevant experience or knowledge you have regarding industry regulations and how you've ensured compliance in previous positions.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your passion for improving customer experiences. Explain how you plan to use customer feedback to shape future services and drive improvements.
How to prepare for a job interview at Community Housing
✨Understand the Customer-Centric Approach
Make sure you can articulate what a customer-centric approach means to you. Be prepared to discuss how you've implemented this in previous roles and how it can enhance the customer experience.
✨Know the Regulatory Standards
Familiarize yourself with the relevant regulatory standards that impact customer feedback and complaints handling. Being able to discuss these standards will show your commitment to compliance and quality service.
✨Prepare Examples of Service Improvements
Think of specific examples where you've used customer feedback to drive service improvements. Be ready to share these stories, highlighting the impact they had on customer satisfaction and business outcomes.
✨Show Your Leadership Skills
As a Customer Feedback Manager, you'll be leading a team. Prepare to discuss your leadership style and provide examples of how you've successfully managed teams in the past, especially in challenging situations.
