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- Tasks: Deliver exceptional customer service and support to our community through various contact methods.
- Company: Join a dedicated team focused on enhancing community housing experiences.
- Benefits: Flexible working options, competitive pay, and valuable training opportunities.
- Why this job: Make a real difference in people's lives while developing your communication skills.
- Qualifications: Strong communication skills and the ability to handle complex customer issues.
- Other info: Full-time and part-time roles available with hybrid working after training.
The predicted salary is between 24000 - 36000 £ per year.
Fixed Term Contracts for up to 12 months (ending 31st March ****). Are you looking for a role where you can make a difference and deliver great services across our communities? As a Customer Experience Representative, you will work as part of a team to deliver customer experience and a high level of service for all our customers.
You will support Community Housing by providing a high-quality, personable service to customers through many forms of contact such as telephone and email. You will be that first contact for customers to Community Housing, managing their expectations, summarising conversations and recording them accurately on our internal system, and creating a positive customer experience.
Can you keep calm when presented with complex issues from customers, and when under pressure? Can you ask questions to determine the best resolution for the customer? Can you follow procedures that give you guidance on how to solve a customer issue? Can you hold a personalised, unhurried conversation with customers to ensure customer satisfaction and that a repeat contact does not have to be made?
If you answered yes to any of these questions, then don’t hesitate to apply for this exciting role today. We have both full time and part time opportunities available. After the initial training period, hybrid working is available.
Customer Experience Representatives employer: Community Housing
Contact Detail:
Community Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Representatives
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might know someone in the industry. A personal connection can often get your foot in the door faster than any application.
✨Tip Number 2
Prepare for those interviews! Research common questions for Customer Experience Representatives and practice your responses. We want you to feel confident and ready to showcase your skills when it’s your time to shine.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your professionalism.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got some fantastic opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates. Let’s get you that job!
We think you need these skills to ace Customer Experience Representatives
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Customer Experience Representative. We want to see how you can make a difference in delivering great services!
Showcase Your Communication Skills: Since you'll be the first point of contact for customers, it's crucial to demonstrate your ability to communicate clearly and effectively. Use examples from your past experiences where you've successfully managed customer interactions.
Highlight Problem-Solving Abilities: We love candidates who can keep calm under pressure and tackle complex issues. Share specific instances where you've resolved customer problems or improved their experience, as this will show us you're the right fit for the job.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and get you started on this exciting journey with us at StudySmarter.
How to prepare for a job interview at Community Housing
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand what a Customer Experience Representative does. Familiarise yourself with the key responsibilities mentioned in the job description, like managing customer expectations and providing high-quality service. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Practice Active Listening
During the interview, show that you can listen actively. When asked questions, take a moment to think before responding. This not only shows that you’re thoughtful but also reflects the skills needed to handle complex customer issues. Remember, it’s about creating a positive experience, even in the interview!
✨Prepare Real-Life Examples
Think of specific situations where you've successfully resolved customer issues or provided excellent service. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you illustrate your problem-solving skills and ability to maintain calm under pressure, which are crucial for this role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
