At a Glance
- Tasks: Manage and oversee housing improvement projects to enhance community living.
- Company: Join a leading social housing provider dedicated to customer satisfaction.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Be part of a team committed to building thriving communities.
- Why this job: Make a real difference in people's lives through quality housing services.
- Qualifications: Experience in surveying and a passion for customer service required.
The predicted salary is between 36900 - 45300 £ per year.
Contract Surveyor circa £41,000 Kidderminster, Worcestershire (Hybrid Working) Hours 37.5 hours per week Permanent, Full Time
Help us deliver safe, high-quality homes and put customers first. At Community Housing, our customers are at the heart of everything we do. We're looking for an experienced and customer-focused Contract Surveyor to join our Asset Management team and help deliver planned investment, cyclical maintenance and major works programmes that make a real difference to people's homes and lives.
This is an exciting opportunity for a surveying professional who combines strong technical expertise with a passion for excellent customer service. You'll work closely with customers, contractors, consultants and colleagues to ensure our homes remain safe, well maintained and fit for the future.
The Role
As Contract Surveyor, you will provide technical expertise across a range of planned maintenance, investment and major works programmes. You'll oversee planned investment programmes across our stock of approximately 6,000 homes, delivering projects including kitchens, bathrooms, roofing, external works and other major improvements.
You will prepare specifications and schedules of work, undertake contract administration, carry out valuations and certifications, diagnose building defects, and provide professional surveying advice to support the successful delivery of planned investment programmes. You will monitor the quality, performance and compliance of contractors, ensuring projects are delivered safely, efficiently and with a strong focus on customer satisfaction.
A key part of the role is building positive relationships with customers, ensuring they are informed, consulted and supported throughout improvement works. You will also contribute to maintaining accurate stock condition information to support future investment decisions.
Key Responsibilities
- Managing and monitoring planned investment, cyclical maintenance and major works contracts.
- Inspecting properties and specifying works to deliver high-quality outcomes for customers.
- Supervising contractors and consultants, monitoring performance, quality, cost and compliance.
- Carrying out pre- and post-inspections, ensuring value for money and customer satisfaction.
- Leading customer engagement and consultation activities, ensuring customer feedback shapes service improvements.
- Supporting procurement activities and contractor performance management.
- Ensuring compliance with health and safety legislation, CDM regulations and organisational standards.
- Ensuring projects comply with statutory, regulatory and organisational requirements relating to building safety and asset compliance.
- Assisting with financial reporting, valuations and contract administration.
- Collecting and validating stock condition data to support asset management planning.
- Working collaboratively across teams to deliver excellent customer outcomes.
About You
We're looking for someone who is technically capable, organised and passionate about delivering excellent services for customers. You'll bring:
- Experience in a Contract Surveyor, Building Surveyor or similar role.
- Strong knowledge of building construction, repairs, maintenance and refurbishment.
- Experience delivering planned investment programmes within housing, ideally social housing.
- Experience of administering JCT and/or Framework agreements.
- Knowledge of Decent Homes programmes, adaptations and improvement works.
- Experience managing contractor performance and quality standards.
- A strong understanding of health and safety legislation, including CDM Regulations.
- A strong understanding of housing compliance requirements, including the Building Safety Act, CDM Regulations, asbestos management, damp and mould, the Housing Health and Safety Rating System (HHSRS) and the Decent Homes Standard.
- Excellent communication and relationship-building skills.
- A customer-first mindset and commitment to delivering outstanding service.
- The ability to manage competing priorities and work to deadlines in a fast-paced environment.
- A relevant surveying or project management qualification is desirable; however, we are equally interested in candidates who can demonstrate the right experience, attitude and commitment to our values.
Why join us?
We're looking for someone who shares our commitment to putting customers first and who demonstrates our RESPECT values through their actions:
- Responsible for delivering safe, high-quality services.
- Equal in creating inclusive and fair experiences for customers and colleagues.
- Supportive in developing people and helping communities thrive.
- Passionate about service excellence and continuous improvement.
- Expert in delivering professional, high-performing property services.
- Communicative in building trusted relationships and listening to customers.
Together, working collaboratively to achieve the best outcomes.
Ready to make a difference? If you're passionate about quality homes, excellent customer service and delivering projects that improve lives, we'd love to hear from you.
Join us and use your professional expertise to improve homes, strengthen communities and deliver services that truly put customers first.
The Company
The Community Housing Group, now Community Housing, was formed in 2000 through a stock transfer from Wyre Forest District Council. We are a social business and one of Worcestershire's largest Registered Providers of social housing. The Company provides and manages 6000 homes mainly in the Wyre Forest area.
We are proud of what we have achieved for the people and communities we support over the past 20 years. Over the coming years, we want to become a more significant social housebuilder in Worcestershire, focused on helping people to thrive and to live independently, knowing that they have a secure home that they can afford with a landlord who cares about them providing excellent value for money.
We are embarking on an extensive improvement programme to ensure our commitment to Net Zero and Decent Homes Standard are met alongside our commitment to developing new homes to help meet the demand of the local communities.
There are 3 Pillars to our Corporate Plan which are: Building Better Lives, Building a Stronger Business, Building Thriving Communities.
If this sounds like something that you want to be a part of, we want to hear from you.
Contract Surveyor employer: Community Housing
Community Housing is an exceptional employer that prioritises a high-performing culture centred on customer satisfaction and team development. With a strong commitment to employee growth, we offer comprehensive training and support, ensuring our staff are equipped to excel in their roles. Located in a vibrant community, we foster a collaborative work environment where every team member's contribution is valued, making it a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Contract Surveyor
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Community Housing, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Contract Surveyor at Community Housing.
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Community Housing
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
