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- Tasks: Manage housing contracts and support communities to thrive in their homes.
- Company: Cynon Taf Community Housing Group, dedicated to supporting local communities in South Wales.
- Benefits: Competitive salary, full-time hours, and a commitment to diversity and inclusion.
- Why this job: Make a real difference in people's lives while building strong community relationships.
- Qualifications: Experience in housing management and strong organisational skills required.
- Other info: Join a passionate team focused on positive community impact and career growth.
The predicted salary is between 30000 - 42000 £ per year.
Summary
We are seeking to appoint a Housing Officer with strong organisational skills and experience in delivery of proactive, customer focused service to Contract Holders and our communities by ensuring that all elements of the contract are effectively managed, and that Contract Holders are able to sustain their homes and contribute positively towards their community. The role focusses on establishing and building excellent relationships with applicants, contract holders and other stakeholders enabling a proactive and non-judgemental housing management service to our many customers.
About Us
Cynon Taf Community Housing Group is in the heart of Rhondda Cynon Taf in glorious South Wales. We’re proud of our communities and our deep-rooted history in providing homes and support to the people who live in them.
We currently provide around 2000 homes for rent, including 4 housing schemes for older people, two women’s refuges, and several supported housing projects delivered in partnership with other agencies. Our hugely respected Cwm Taf Care and Repair subsidiary provides services for older or disabled people living in privately-owned homes across Rhondda Cynon Taf and Merthyr Tydfil.
A recent addition to the Group is Down to Zero, a subsidiary focusing on mitigating climate impact, tracking the Group’s carbon footprint, and offering training, volunteering and direct benefits back to our tenants and wider community.
Above all though, we are a people-based organisation. Our values guide our thinking and decision making, and we like to work collaboratively. We are passionate about being a good employer and a respected partner in our region and across Wales.
Job Role
We are seeking to appoint a Housing Officer with strong organisational skills and experience in delivery of proactive, customer focused service to Contract Holders and our communities by ensuring that all elements of the contract are effectively managed, and that Contract Holders are able to sustain their homes and contribute positively towards their community.
The role focusses on establishing and building excellent relationships with applicants, contract holders and other stakeholders enabling a proactive and non-judgemental housing management service to our many customers. Key areas of responsibility include housing management and anti-social behaviour resolution, income and account management for both current and former rent and service charge activity, allocations and lettings. In addition, you will work closely with our Financial Inclusion and Support teams, to ensure that Contract Holders are given every opportunity to access the right information and support needed to pay their rent, sustain their contract and lead happy and healthy lives.
To Be Successful, a Candidate Will Need To
- Be fully familiar with the patch and the communities we work in to understand and deliver a full range of housing management functions.
- Have knowledge of Housing Management practices including Contract management, Neighbour Nuisance, Anti – Social Behaviour and Estate Management, Voids and Allocations
- Have an understanding of welfare reform, housing benefit, universal credit, and income recovery processes
- Have knowledge and understanding of the legal responsibilities and rights of landlords and Contract Holders and the duties of statutory and other agencies under health and safety and Contract law.
- Maintain accurate records of all client interactions, adhering to professionalism, commercial confidentiality and GDPR
- Experience of using CRM systems; specifically, QLx would be advantageous.
It would be beneficial for future post holder to have CIH Professional Diploma or BA/BSc in Housing or equivalent relevant experience and ability to write and speak Welsh.
We value diversity in all its facets, including sex, disability, age, ethnicity, sexual orientation and gender identity. When it comes to finding a diverse balance for our senior positions, we have decided to specifically address race equality. Candidates from ethnic minority backgrounds who fulfil the essential role criteria will be guaranteed an interview. We are also committed to the Disability Confident Scheme. If you have a disability, you will be guaranteed an interview if you meet the essential role criteria.
For an informal chat about the role please contact Hannah Divall at hannah@cynon-taf.org.uk
Additional Information
Reports to: Housing Services Manager
Department: Housing & Communities
Contract: Permanent
Salary: £36,245 per annum
Location: Abercynon
Hours: Full time, 35 hours per week
Closing date for applications 19.10.2025
Interviews are likely to take place on 28.10.2025
To apply please visit our website https://cynon-taf.org.uk/work-with-us/housing-officer/ for further detail on the role and information on how to apply.
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Housing Officer employer: Community Housing Cymru
Contact Detail:
Community Housing Cymru Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer
✨Tip Number 1
Get to know the company! Research Cynon Taf Community Housing Group and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their community-focused team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events related to housing and community services. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common questions related to housing management and customer service. Think about real-life examples from your experience that demonstrate your skills in these areas, especially around anti-social behaviour resolution and community engagement.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about the role and ready to contribute to the amazing work we do at Cynon Taf.
We think you need these skills to ace Housing Officer
Some tips for your application 🫡
Know the Role Inside Out: Before you start writing, make sure you fully understand what a Housing Officer does. Dive into the job description and highlight key responsibilities and skills. This will help us see how your experience aligns with what we're looking for.
Show Off Your Customer Focus: Since this role is all about delivering a proactive, customer-focused service, make sure to include examples of how you've successfully engaged with customers in the past. We want to know how you build relationships and resolve issues!
Be Organised and Clear: Your application should reflect your strong organisational skills. Keep your writing clear and concise, and structure your application logically. This will show us that you can manage your workload effectively, just like you would in the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re following the correct process. Plus, it gives you access to all the info you need about the role.
How to prepare for a job interview at Community Housing Cymru
✨Know Your Community
Familiarise yourself with the local area and the specific communities you’ll be working with. Understanding their needs and challenges will help you demonstrate your commitment to providing a proactive, customer-focused service during the interview.
✨Showcase Your Organisational Skills
Prepare examples that highlight your strong organisational skills. Discuss how you've effectively managed housing contracts or resolved issues related to anti-social behaviour in the past. This will show that you can handle the responsibilities of the role.
✨Understand Housing Management Practices
Brush up on your knowledge of housing management practices, including welfare reform and income recovery processes. Being able to discuss these topics confidently will impress the interviewers and show that you're well-prepared for the role.
✨Demonstrate Relationship-Building Skills
Be ready to share experiences where you've built strong relationships with clients or stakeholders. Highlight your ability to work collaboratively and non-judgementally, as this aligns with the values of the organisation and is crucial for a Housing Officer.