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- Tasks: Manage NHS LIFT buildings, ensuring compliance and tenant satisfaction while engaging with the community.
- Company: Join Community Health Partnerships, dedicated to improving health outcomes through innovative spaces.
- Benefits: Part-time role with flexible hours, competitive salary, and opportunities for professional development.
- Why this job: Make a real difference in local communities and enhance patient care through effective management.
- Qualifications: Experience in Facilities Management and strong relationship management skills required.
- Other info: Dynamic role with a focus on community engagement and sustainable practices.
The predicted salary is between 36000 - 60000 £ per year.
CHP is looking for a dedicated Operations & Relationship Manager to help us make a real difference in local communities. Join us in delivering outstanding patient care and shaping a healthier future - your skills and passion can change lives.
This is a part-time role, working 15 hours per week. The salary advertised is the full-time equivalent (FTE) and will be pro-rated accordingly. Please note that the role is based in Birmingham.
As the Operations & Relationship Manager (ORM), you will be responsible for the day-to-day operational management of NHS LIFT buildings within the CHP portfolio, reporting into the Portfolio Manager. This includes:
- Overseeing property compliance
- Ensuring high standards of tenant engagement and satisfaction
- Managing relationships with service providers
- Supporting compliance with safety and contractual obligations
- Contributing to community engagement initiatives
A structured and proactive approach is vital to effectively organise, plan and prioritise the workload to ensure that all responsibilities are met efficiently, compliance is maintained and strong relationships with tenants and stakeholders are fostered.
The operational focus will be:
- Improving customer satisfaction by being transparent, responsive and effective
- Excellent customer care, stakeholder relationship and management
- Ensuring that our properties are safe and compliant to all relevant regulations
- Putting our buildings at the heart of the community
- Effective management of spaces and contracts
- Further developing environmentally sustainable practices and procurement (e.g. Green Funds to improve sites)
At Community Health Partnerships (CHP), we are dedicated to improving health outcomes by creating the spaces where care happens. As a wholly owned company of the Department of Health and Social Care, we manage over 300 high-quality community health buildings across England. We work in partnership with the NHS and local systems to deliver innovative, sustainable infrastructure solutions that support integrated care, reduce health inequalities, and enable better services closer to home. Our mission is simple: enable better care through better spaces.
To find more information about this role and submit your application, please visit https://pfchp.jobs.people-first.com/jobs/details/recruitment%2Fjobdetails%2F3e81712b-6cfb-48da-beae-19ce7aa21d20. Applications not received via this route will not be considered.
Person Specification
Qualifications
- IWFM level 3 in Facilities Management
- IWFM Level 4 in Facilities Management or above
Experience
- Foundational experience in Facilities, Estates or Property Management
- Experience of presenting information to stakeholders
- Working knowledge of health and safety compliance requirements
- Proven ability to manage tenant relationships and resolve issues efficiently
- Community engagement and social value awareness
- Proficient in maintaining and updating operational documentation
- Proficient with Microsoft packages, digital tools and systems
- Good working knowledge of health care and primary health care services
- Experience of working in a healthcare environment
- Knowledge of soft and hard FM services and contract liaison practices
- Ability to monitor performance against objectives
- Ability to chair and facilitate meetings
- Project lifecycle experience
- Knowledge of social value and corporate social value responsibility
Skills and Behaviours
- Proactive & Self-Directed
- Exceptional relationship management
- Collaborative team player and influencer
- Adept at prioritisation and workload management
- Confident and articulate communicator
- Problem solving and solutions orientated
- Strong organisational skills and detail oriented
- Ongoing commitment to self-development, continuous professional development
- Ability to constructively negotiate
- Adaptability and resilience
- Record keeping and documentation management
- Planned thinking for community engagement
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Operations & Relationship Manager (FTC - 12 Months) in Manchester employer: Community Health Partnerships
Contact Detail:
Community Health Partnerships Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations & Relationship Manager (FTC - 12 Months) in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their mission and how your skills align with their goals. This will help you stand out and show that you're genuinely interested in making a difference.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements in previous roles.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining our team and making an impact in the community.
We think you need these skills to ace Operations & Relationship Manager (FTC - 12 Months) in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Operations & Relationship Manager role. Highlight your relevant experience in facilities management and relationship building, as this will show us you understand what we're looking for.
Showcase Your Skills: Don’t just list your qualifications; demonstrate how your skills align with our mission at CHP. Use specific examples from your past roles that illustrate your ability to improve customer satisfaction and manage stakeholder relationships effectively.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out. This will help us quickly see why you’d be a great fit for our team.
Apply Through Our Website: Remember, the only way to apply is through our website. Make sure you follow the link provided in the job description to submit your application. This ensures we receive your details correctly and can consider you for the role!
How to prepare for a job interview at Community Health Partnerships
✨Know Your Stuff
Before the interview, make sure you understand the role of an Operations & Relationship Manager. Familiarise yourself with the key responsibilities like tenant engagement and property compliance. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Experience
Prepare specific examples from your past work that demonstrate your skills in facilities management and stakeholder relationship building. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easier for the interviewer to see how you can add value.
✨Ask Smart Questions
Interviews are a two-way street! Prepare thoughtful questions about the company’s community engagement initiatives or how they measure tenant satisfaction. This not only shows your interest but also helps you gauge if the company aligns with your values.
✨Be Yourself
While it's important to be professional, don’t forget to let your personality shine through. The role requires strong relationship management skills, so being personable and approachable can set you apart from other candidates. Remember, they want to see the real you!