Case Manager, Substance Use Disorder in Cardiff

Department: Behavioral Health

Reports To: Director, Harm Reduction Program

Location: 56 Bay St., 3rd Floor

Position Status: Full Time

FLSA Status: Non-Exempt

Pay Rate/Benefits: The pay range for this role is generally $41,600 - $46,600 annually, commensurate with relevant experience and qualifications and in alignment with internal equity. Additionally, we offer an excellent benefits package that includes generous paid time off (4 weeks of vacation plus paid holidays, personal, and sick time), medical, dental, vision, supplemental benefits including employer provided basic life insurance and employee assistance programs, tuition reimbursement and fitness reimbursement after 1 year of employment, a retirement plan that includes employer matching, and more!

Community Health Action of Staten Island (CHASI) drives dramatic improvements in the health of New Yorkers by feeding people who are hungry, healing families broken apart by violence, and bridging the gaps between people and the compassionate health care they deserve. CHASI provides outreach, education, prevention, and direct support services for populations most affected by health disparities – people with low or no income, low-income people with chronic illnesses, people with criminal justice involvement, people who use drugs, domestic violence survivors, people of color, and the LGBTQ community.

Position Summary: The Hotspotting Opioid Program is an evidence-based program in which a care management model will be led by certified recovery peer advocates and clinical professionals with the objective of providing person-centered services to those at risk of opioid overdose in a safe and collaborative way. The program’s focus is to reduce opioid harm, promote a continuum of recovery, and address critical social determinant of health factors. Under the supervision of the Director of Harm Reduction, the individual will be responsible for providing client outreach, interventions for clients, provide crisis consultations, maintain client case records, linkages to care, referral follow up. Case Managers will document interventions according to all funder and agency requirements, submit statistical data and reports, attend weekly supervision, participate and facilitate case conferences, conduct staff trainings on substance abuse topics, and perform other additional tasks as delegated by supervisor.

Duties & Responsibilities:

• Perform outreach to potential clients to engage them into services.
• Coordinate the implementation of the multidisciplinary treatment plan, with treatment team.
• Document all client activities, progress, and clinical intervention in the case record.
• Coordinate treatment services with internal programs and external organizations.
• Address and remove barriers to enable client access to all necessary components of health care, including mental health and substance use services by coordinating with the treatment team.
• Maintain ongoing face-to-face, telephone, and other collateral contacts to support, encourage, and promote the client's commencement and ongoing compliance with the requirements of treatment and/or services outlined by CHASI and the funder, as well as to assist with mitigating barriers to engagement in services, wellness, and recovery, as well as employability by working closely with the treatment team.
• Use required systems to track outreach and engagement activity; conduct Health Related Social Needs Assessments (HRSN) assessments using required platforms and tools and make referrals to treatment and recovery services.
• Assist clients in coordinating a manageable treatment.
• Help to collect documentation for SSI and housing applications as well as provide advocacy services throughout the application process.
• Coordinate logistics for care and treatment needs including appointment reminders and consistent follow-up.
• Assess plan and treatment adherence and addresses barriers as they arise.
• Connect clients to Harm Reduction services including but not limited to naloxone training and kits, and fentanyl test strips.
• Reassess client needs and eligibility for the program.
• Develop and discuss aftercare plans with clients, referral resources, and other relevant entities.
• Performing crisis intervention and problem resolution for clients in need.
• Coordinating efforts with treatment staff and documenting same in the case record.
• Perform all functions in alignment with CHASI’s Mission, Vision, and Core Values.
• Other duties as assigned.

Requirements Qualifications:

• At least 1-year of experience providing case management services.
• Experience working with individuals managing substance use disorders.
• Bachelor’s degree in a related field, CASAC, or CASAC-T preferred.
• CRPA Preferred.
• Strong knowledge of harm reduction, trauma-informed care, motivational interviewing, and other person-centered intervention models.
• Good organizational skills and an orientation toward detail and accuracy.
• Bilingual (English/Spanish) preferred.
• Computer literate in Microsoft Office applications, email, and ability to navigate the Internet.
• Effective communication skills, including ability to follow instructions, listen, communicate effectively in writing and verbally; able to organize thoughts logically and explain self clearly.

CHASI is an equal opportunity employer and is committed to hiring and supporting a diverse staff. People of color, LGBTQ, women, and people with disabilities strongly encouraged to apply. All qualified applicants will be afforded equal employment opportunities without discrimination because of race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, disability or marital status.