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- Tasks: Support colleagues and customers in managing tenancy issues and anti-social behaviour.
- Company: Community Gateway Association, dedicated to improving local communities.
- Benefits: Generous holiday allowance, birthday off, free breakfasts, and health cash-plan.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong communication and problem-solving skills; experience in social housing is a plus.
- Other info: Flexible working arrangements and a commitment to diversity and inclusion.
The predicted salary is between 22000 - 30000 ÂŁ per year.
Tenancy Management Team Coordinator
Location: Preston | Employment: Full‑time (37 hours/week) | Salary: £25,531.28 per annum
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Project Management and Information Technology
Industry
Non‑profit Organization Management
Job Overview
As a Tenancy Management Team Coordinator, you will provide essential support to colleagues, customers and partner agencies by ensuring the team effectively addresses reports of Anti‑Social Behaviour. Your role will involve triaging calls and emails, signposting tenants to expert help, building relationships with local partners such as the Police and Lancashire Fire & Rescue, and collating data to benchmark service performance.
Key Responsibilities
- Answer calls and emails and signpost tenants to appropriate services.
- Develop working relationships with local partners such as the Police and Lancashire Fire & Rescue.
- Assist the team by collating data to ensure a high standard of service delivery.
- Support internal and external customers on ASB, environmental and safeguarding matters, and tenancy failure issues.
- Deal comfortably with individuals who are in crisis, applying problem‑solving skills.
- Collaborate closely with other teams, supporting colleagues and maintaining confidentiality.
Qualifications
- Effective communication skills, able to support customers on ASB, environmental and safeguarding matters.
- Strong problem‑solving skills and ability to handle crisis situations.
- Team‑working skills to support colleagues and liaise with other teams.
- Good understanding of confidentiality principles.
Desirable
- Experience in a similar role within social housing.
- Basic knowledge of anti‑social behaviour and social housing.
Benefits
- Generous holiday allowance and day off for birthdays.
- Christmas closure, free parking and free breakfasts.
- Health cash plan, reward and recognition scheme.
- Inclusive workplace; we welcome applicants from diverse backgrounds.
Working Arrangements
Based in our dock‑front offices in Preston. We offer flexibility to accommodate business and personal needs.
About Community Gateway
Community Gateway owns and manages almost 7000 homes across the city of Preston, but we are so much more than just a landlord. We aim to offer great customer service, providing safe, well‑maintained and affordable homes, and making a positive difference to the communities in which we work. We make sure that we manage our business to the highest of standards and are working to create a sustainable future.
Application Information
Closing date: Sunday 4th January 2026 at midnight. Interviews on Friday 9th January 2026. We reserve the right to close earlier – apply as soon as possible.
We encourage you to review our candidate pack on our website for more about us and application tips.
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Tenancy Management Team Coordinator employer: Community Gateway Association
Contact Detail:
Community Gateway Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Management Team Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the social housing sector, especially those who work at Community Gateway. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of anti-social behaviour and tenancy issues. We want to see that you’re not just passionate but also informed about the challenges faced in this field.
✨Tip Number 3
Show off your problem-solving skills during the interview. Think of examples from your past where you’ve helped someone in crisis or resolved a tricky situation. We love seeing how you think on your feet!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find more tips and insights about us there to help you shine.
We think you need these skills to ace Tenancy Management Team Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in tenancy management and anti-social behaviour. We want to see how your skills match the role, so don’t hold back on showcasing your relevant experience!
Show Off Your Communication Skills: Since effective communication is key for this role, use your application to demonstrate your ability to convey information clearly. Whether it’s through your writing style or examples of past experiences, let us know you can handle calls and emails like a pro!
Highlight Teamwork Experience: We’re all about collaboration here at Community Gateway. Share examples of how you’ve worked well in a team, especially in challenging situations. This will show us that you can liaise closely with others and contribute positively to our team dynamic.
Check Out Our Website: Before you hit send, take a moment to explore our website. We’ve got a candidate pack with loads of info about us and tips for your application. It’s a great way to get a feel for our values and what we’re looking for in a candidate!
How to prepare for a job interview at Community Gateway Association
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of anti-social behaviour and social housing. Familiarise yourself with Community Gateway Association's values and mission, as this will help you align your answers with what they stand for.
✨Showcase Your Communication Skills
Since effective communication is key for this role, prepare examples that demonstrate your ability to handle difficult conversations or support individuals in crisis. Think about times when you’ve successfully resolved issues or signposted someone to the right help.
✨Team Player Vibes
Community Gateway values teamwork, so be ready to discuss how you work well with others. Share specific instances where you collaborated with colleagues or external partners, especially in challenging situations related to tenancy management.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the organisation. You might want to inquire about their approach to handling anti-social behaviour or how they measure team performance.