Solutions Delivery Manager (Lead Business Analyst)

Join to apply for the Solutions Delivery Manager (Lead Business Analyst) role at Community Gateway Association. This is a 24 Months Fixed Term Contract, 37 hours per week, based in Preston, Lancashire, with a salary of £50,000 per annum up to £55,000 depending on experience.

Are you an experienced Lead Business Analyst, or similar, ready for that next step in your career? Are you looking for more autonomy to apply your incredible business analysis and digital solutions expertise and drive real change? If this sounds like you, we may just have that perfect next step for you.

We’re ecstatic to be recruiting for a digital Solutions Delivery Manager, a brand new role here at Community Gateway Association (CGA). This role will be key in driving our digital transformation strategy, continuous improvement, stakeholder engagement and combines technical acumen, leadership, and strategic thinking.

What will you be doing in this role?

• Lead the planning and delivery of business solutions that improve the way we work and the services we offer our communities.
• Manage a small team of Business Analysts and work closely with stakeholders across the business to identify opportunities for improvement, shape requirements, and ensure the successful implementation of digital and system changes.
• Take ownership of the end-to-end delivery of solutions—whether process changes, new systems, or enhancements—ensuring they are aligned to organisational priorities and deliver measurable value.
• Provide coaching and direction to BAs, helping them grow in confidence and capability, while also being hands-on in shaping solution designs, validating requirements, and managing project delivery timelines.
• Work in close partnership with IT, Infrastructure, external vendors, and service leads to ensure that our technology is usable, useful, and impactful—and that changes land successfully with end users.

What are we looking for in you?

• Experience leading delivery of business or digital solutions in a fast-paced organisation.
• Ability to inspire and support a small team to deliver high-quality work and develop their skills.
• Excellent communication and stakeholder engagement skills—able to bridge technical and non-technical teams.
• Confidence in managing backlogs, roadmaps, and delivery plans, and adaptability when priorities change.
• Appropriate professional qualification or certification in business analysis, product management or project management or similar (e.g. AgilePM, TOGAF, Prince2, SAFe, SCRUM).

It is expected that applicants will live in an easily commutable distance to Preston (PR2) where our head office is based.

Why work with Community Gateway?

We aim to make our employee experience second to none and our benefits package reflects how much we value our colleagues. We offer a variety of benefits including a company-paid health cash plan, a generous holiday entitlement of 22 days (increasing with service) plus 3 days off during the Christmas period office closure and a paid day off for your birthday, free hot drinks, breakfasts, free parking, plus much more!

Inclusion is key for us. We would love to hear from people from diverse backgrounds for this role, and second languages come in handy.

Working arrangements: This role offers flexibility, has the opportunity to work both from our gorgeous dock-front offices and at home. You will generally be expected to be in our Head office (based in Preston, Lancashire) at least 60% of the time (average 3 out of 5 days per working week), with flexibility given to accommodate business and personal needs.

A bit more about us: Community Gateway own and manage almost 7000 homes across the city of Preston, but we are so much more than just a landlord. We aim to offer great customer service, providing safe, well-maintained and affordable homes, and making a positive difference to the communities in which we work.

And finally, we want to be a great place to work….so if you think you have the skills, experience and can live our values, then we want to hear from you.

Dates for your diary: The closing date for this role is Thursday 12th June at midnight, with interviews expected to be held between 18th June and 20th June. Please be aware that we may choose to close the applications window early so please apply as soon as possible to avoid missing out!