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- Tasks: Join the Income Management Team to maximise income and provide top-notch administrative support.
- Company: Community Gateway, a values-driven organisation dedicated to employee wellbeing.
- Benefits: Enjoy 26 days holiday, health cash plan, enhanced sick pay, and professional development.
- Why this job: Make a real difference in your community while developing your skills in a supportive environment.
- Qualifications: Organised, motivated individuals with excellent communication skills and a passion for customer service.
- Other info: Diverse backgrounds encouraged; second language skills are a plus!
The predicted salary is between 25948 - 25948 £ per year.
37 hours per week, based in Preston
£25,948.89 (£13.45ph)
This is a Real Living Wage role.
What will you be doing in this role?
You will be part of the Income Management Team whose primary focus is maximising income for CGA and our customers. You will be responsible for providing an efficient and effective administrative service for the Income Management team.
What we are looking for in you:
We are looking for a highly organised, motivated person who is passionate about delivering excellent customer service to join our busy Income Management Team. Previous administrative experience would be beneficial; however, if you are a naturally proactive and self-motivated individual, then with our continuous learning and development opportunities, we would be happy to support you with the training and tools to succeed in this role and beyond.
The Main things:
- You will have excellent communication and interpersonal skills, with a good knowledge of IT systems and be able to organise your own workload.
- You will have a passion for delivering first-class customer service and deal with customers in a friendly and professional manner whilst going above and beyond to deliver the highest level of standards.
- Working in a busy department, you will be able to manage daily operational tasks with confidence and enthusiasm.
It would be great if you also had:
- Excellent knowledge of Microsoft Office and Excel.
- Knowledge of Universal Credit and the impact on our business and our customers.
Why work at Community Gateway?
We are a values-based organisation who truly care about our employees, their health, safety and wellbeing. We aim for a great employee experience and that includes offering a range of benefits.
Our holiday entitlement starts at 26 days plus bank holidays (including your birthday off and Christmas closure!). We also offer a company-paid health cash plan for you and your dependents (including 24/7 GP), enhanced sick pay and parental leave, reward and recognition scheme, wellbeing support, training and development and much more.
Inclusion is key for us. We would love to hear from people from diverse backgrounds for this role, those who may be underrepresented in our organisation. We aim to be reflective of the communities in which we operate and if you speak a second language this can come in handy!
A bit more about us:
Community Gateway own and manage almost 7000 homes across the city of Preston, but we are so much more than just a landlord. We aim to offer great customer service, providing safe, well-maintained and affordable homes, and making a positive difference to the communities in which we work. We make sure that we manage our business to the highest of standards and are working to create a sustainable future.
And finally, we want to be a great place to work….so if you think you have the skills, experience and can live our values, then we want to hear from you.
If you haven't done so already, check out our candidate pack on our website for more about us and top tips for your application.
Dates for your diary:
The closing date for this role is Wednesday 8th April 2026 at midnight with interviews held on Thursday 16th April 2026. We reserve the right to close this vacancy early so you are encouraged to apply as soon as possible.
Income Administration Officer in Preston employer: Community Gateway Association
Contact Detail:
Community Gateway Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Administration Officer in Preston
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Community Gateway. Understand their values and mission, and think about how your skills align with what they’re looking for. This will help you stand out as someone who genuinely cares about the role.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and administration. Think of examples from your past experiences that showcase your organisational skills and ability to handle busy environments. We want you to shine!
✨Tip Number 3
Show off your personality! During the interview, let your passion for delivering excellent customer service come through. Be friendly and professional, and don’t be afraid to show enthusiasm for the role and the team. Remember, they’re looking for someone who fits in well!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find loads of resources and tips on our site to help you prepare. Don’t miss out on this opportunity to join a fantastic team!
We think you need these skills to ace Income Administration Officer in Preston
Some tips for your application 🫡
Show Your Organisational Skills: Make sure to highlight your organisational skills in your application. We want to see how you manage your workload and keep things running smoothly, especially in a busy environment like ours.
Customer Service is Key: Since we’re all about delivering excellent customer service, share examples of how you've gone above and beyond for customers in the past. This will show us that you’re passionate about providing top-notch service.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences that match the Income Administration Officer role. We love seeing candidates who take the time to connect their background with our needs.
Apply Through Our Website: We encourage you to apply through our website for the best experience. It’s super easy, and you’ll find all the info you need about the role and our values there. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Community Gateway Association
✨Know Your Stuff
Before the interview, make sure you understand the role of an Income Administration Officer. Familiarise yourself with income management processes and how they impact customers. This will show your genuine interest in the position and help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Since this role emphasises excellent customer service, prepare examples from your past experiences where you went above and beyond for a customer. Think about specific situations that highlight your communication skills and ability to handle challenges effectively.
✨Get Comfortable with IT Systems
Brush up on your Microsoft Office and Excel skills, as these are crucial for the job. If you have experience with Universal Credit, be ready to discuss it. Showing that you're tech-savvy will give you an edge over other candidates.
✨Be Yourself and Embrace Diversity
Community Gateway values inclusion, so don’t hesitate to share your unique background or experiences. If you speak another language, mention it! Being authentic can help you connect with the interviewers and demonstrate how you align with their values.