Income Administration Officer

Income Administration Officer 37 hours per week, based in Preston £25,948.89 per annum We are looking for a highly organised Income Administration Officer to join our team.

This is an excellent opportunity for someone who is passionate about delivering excellent customer service and enjoys combining these with strong administrative skills to make a real impact.

In this role you will play a key role in supporting the efficient operation of our busy Income Management Team.

Working closely with colleagues in the Income Management Team, you will provide a high standard and efficient support service to the Income Management Team and deal with queries, face to face by letter and via the telephone.

The successful candidate will demonstrate strong communication skills and a commitment to contributing positively to the work of the Income Management Team.

What we are looking for: You will deliver high standard of customer service to all internal and external customers, ensuring high levels of customer satisfaction are achieved.

You will provide an efficient administration service to support the Income Management Team.

To include data input, data extraction, photocopying and filing.

You will Liaise effectively with other specialist teams in pursuance and avoidance of debt.

It would be great if you also had: Good knowledge of Universal Credit and the impact to our business and our customers.

Experience of working within the social housing sector Why work at Community Gateway?

We are a values-based organisation who truly care about our employees, their health, safety and wellbeing.

We aim for a great employee experience and that includes offering a range of benefits – have a look at the attached leaflet for more information.

Our holiday entitlement starts at 26 days (including your birthday off) plus bank holidays and Christmas closure!

We also offer a great pension scheme where CGA will pay in contributions up to 10%, a company-paid health cash plan for you and your dependents (including 24/7 GP), enhanced sick pay and parental leave, reward and recognition scheme, wellbeing support, training and development and much more.

Inclusion matters to us.

We welcome applications from people from all backgrounds, especially those underrepresented in our organisation.

We want our team to reflect the communities we serve.

Working arrangements: This role is based at our gorgeous dockside offices in Preston.

We offer flexibility wherever possible can to accommodate our business and your personal needs.

A bit more about us: Community Gateway own and manage almost 7000 homes across the city of Preston, but we are so much more than just a landlord.

We aim to offer great customer service, providing safe, well-maintained and affordable homes, and making a positive difference to the communities in which we work.

We make sure that we manage our business to the highest of standards and are working to create a sustainable future.

And finally, we want to be a great place to work…. so if you think you have the skills, experience and can live our values, then we want to hear from you..

If you haven't done so already, check out our candidate pack on our website for more about us and top tips for your application.

Dates for your diary: The closing date for this role is 7th August 2026 atmidnight with interviews held on 17th August 2026.

We reserve the right to close this vacancy early so you are encouraged to apply as soon as possible.

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