At a Glance
- Tasks: Support customers and manage the allocations process with a focus on quality service.
- Company: Community Gateway, a tenant-led organisation dedicated to making a positive impact.
- Benefits: 26 days holiday, health cash plan, pension contributions, and flexible working.
- Other info: Diverse workplace with excellent career development opportunities.
- Why this job: Join a caring team that values your growth and makes a difference in the community.
- Qualifications: Strong communication skills and a proactive approach to problem-solving.
The predicted salary is between 26552 - 26552 £ per year.
This is an exciting opportunity to join our Allocations Team and deliver an excellent experience for our customers. As an Allocations Coordinator, you will provide vital administrative support across all elements of the allocations process, ensuring a high-quality, customer-focused service. You'll be the first point of contact for customer enquiries, both over the phone and in the office Reception, helping to create a positive customer journey from start to finish. The role also includes providing support and cover for our Select Move Team when required.
What we are looking for:
- Excellent communication and customer service skills, with the ability to build positive relationships and confidently support a wide range of people, including customers with vulnerabilities or complex needs.
- A proactive approach to problem-solving, with a willingness to support colleagues in your team.
- A clear understanding of the importance of confidentiality and handling sensitive information.
- Strong organisational skills, with the ability to manage multiple priorities.
It would be great if you also had:
- Worked in a similar role within a busy office environment.
- Basic knowledge of Social Housing.
Why work at Community Gateway?
We are a values-based organisation who truly care about our employees, their health, safety and wellbeing. As a tenant-led organisation, we're passionate about making a positive difference to the lives of our customers and the communities we serve. We also believe in helping our colleagues grow and develop, providing opportunities to build skills, gain experience and progress their careers. We aim for a great employee experience and offer a fantastic range of benefits, including:
- 26 days plus bank holidays (including your birthday off and Christmas closure!)
- Up to 10% employer pension contributions
- A company-paid health cash plan for you and your dependants, including access to a 24/7 GP service
- Enhanced sick pay and parental leave
- Reward and recognition schemes
- Wellbeing support and initiatives
- Free parking
- Training and development opportunities, and much more!
For full details, please take a look at our key terms and conditions and benefit leaflets attached to the advert on our website.
Working arrangements:
This role is based at our gorgeous dockside offices in Preston. We offer flexibility wherever possible to accommodate our business and your personal needs.
A bit more about us:
Community Gateway own and manage almost 7,000 homes across Preston, but we're much more than a landlord. We're a tenant-led organisation with a clear purpose: to provide great homes, excellent services and stronger communities. Everything we do is guided by our values. We put tenants at the heart of all we do, do the right thing, own it, aim high and work as one team. These values shape how we support our customers, work together as colleagues and make decisions every day. We're proud of the positive difference we make across Preston and equally proud of the people who make it happen.
If you'd like to be part of an organisation that cares about customers, communities and colleagues, we'd love to hear from you. And finally, 97% of our colleagues would recommend us a great place to work! So, if you think you have the skills, experience and can live our values, then we want to hear from you.
Before you apply, check out the Job Description & Person Spec for more info about the key duties and criteria for this role. We'd also recommend that you view our candidate pack on our website for more about us and top tips for submitting a successful application.
Inclusion is key for us! We would love to hear from people from diverse backgrounds for this role, those who may be underrepresented in our organisation. We aim to be reflective of the communities in which we operate and if you speak a second language this can come in handy!
Dates for your diary:
The closing date for this role is Sunday 15th November 2026 at midnight with interviews held on Friday 20th November 2026. We reserve the right to close this vacancy early so you are encouraged to apply as soon as possible.
Allocations Coordinator employer: Community Gateway Association
Community Gateway is an exceptional employer that prioritises the health, safety, and wellbeing of its employees while fostering a supportive and inclusive work culture. With generous benefits including 26 days of holiday plus bank holidays, a robust pension scheme, and comprehensive training and development opportunities, we are committed to nurturing your professional growth. Join us in making a positive impact in the Preston community as part of a dedicated team focused on delivering high-quality housing services.
Contact Details:
Community Gateway Association Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Allocations Coordinator
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Community Gateway Association.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Community Gateway Association. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Allocations Coordinator
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Community Gateway Association.
How to prepare for a job interview at Community Gateway Association
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Community Gateway Association's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Community Gateway Association offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
