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- Tasks: Support the Allocations Team with customer enquiries and administrative tasks.
- Company: Community Gateway manages 7000 homes in Preston, focusing on community impact and customer service.
- Benefits: Enjoy flexible hours, generous holidays, free breakfasts, and a health cash-plan.
- Why this job: Join a supportive team in a vibrant dockside office, making a real difference in the community.
- Qualifications: Strong communication skills, problem-solving ability, and organisational skills are essential.
- Other info: Diverse backgrounds are encouraged; second languages are a plus.
The predicted salary is between 19000 - 25000 £ per year.
This role is 'in person' based at our gorgeous dock-side offices in Preston, Lancashire.
The Allocations Administrator is responsible for the delivery of a high quality, customer focused service with responsibility for providing administrative support to our Allocations Team. Providing an excellent customer journey, for all elements of the allocations process. Dealing with customer enquiries at the first point of contact over the telephone and in the office Reception. The role will also be required to provide cover for our Select Move Team.
What we are looking for in you:
- Using your amazing communication skills and customer service skills, you’ll comfortably deal with all individuals, including customers that may have vulnerabilities or complex needs.
- You’ll have a natural flair for problem solving and supporting colleagues in your team.
- You’ll need to fully understand the importance of confidentiality.
- You’ll be super organised and be able to multitask.
It would be nice if you also had:
- Worked in a similar role within a busy office environment.
- Basic knowledge of Social Housing.
Why work with Community Gateway?
Our team are what makes us who we are. We aim for a great employee experience and that includes offering a range of benefits, including a generous holiday allowance, your birthday off, Christmas closure, free parking, free breakfasts, a health cash-plan, reward and recognition scheme and much more.
Inclusion is key for us. We would love to hear from people from diverse backgrounds for this role, and second languages come in handy.
This role is based at our gorgeous dockside offices in Preston. We offer flexibility wherever possible to accommodate our business and your personal needs.
A bit more about us:
Community Gateway own and manage almost 7000 homes across the city of Preston, but we are so much more than just a landlord. We aim to offer great customer service, providing safe, well-maintained and affordable homes, and making a positive difference to the communities in which we work. We make sure that we manage our business to the highest of standards and are working to create a sustainable future.
And finally, we want to be a great place to work….so if you think you have the skills, experience and can live our values, then we want to hear from you.
Dates for your diary:
The closing date for this advert is midnight on 12th June 2025 with interviews expected to be held on 26th and 27th June 2025. We reserve the right to close this vacancy early so you are encouraged to apply as soon as possible.
Allocations Administrator in Preston, Lancashire employer: Community Gateway Association
Contact Detail:
Community Gateway Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Allocations Administrator in Preston, Lancashire
✨Tip Number 1
Familiarise yourself with the basics of social housing and the specific services offered by Community Gateway. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills by role-playing customer interactions with a friend or family member. This will prepare you for handling enquiries effectively, especially when dealing with customers who may have vulnerabilities or complex needs.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've successfully managed multiple tasks in previous roles. Being able to discuss your multitasking abilities will be crucial in demonstrating your fit for the Allocations Administrator position.
✨Tip Number 4
Research Community Gateway's values and mission. Aligning your personal values with theirs can make a strong impression during the interview, showing that you're not just looking for a job, but are genuinely interested in contributing to their community-focused goals.
We think you need these skills to ace Allocations Administrator in Preston, Lancashire
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Allocations Administrator position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: If you have worked in a similar role or have experience in customer service, make sure to emphasise this in your CV and cover letter. Use specific examples to demonstrate your problem-solving skills and ability to handle complex customer needs.
Showcase Communication Skills: Since the role requires excellent communication skills, provide examples of how you've effectively communicated with customers or colleagues in previous roles. This could include handling enquiries or providing support in a busy office environment.
Personalise Your Application: Make your application stand out by personalising your cover letter. Mention why you want to work for Community Gateway specifically and how you can contribute to their mission of providing great customer service and making a positive difference in the community.
How to prepare for a job interview at Community Gateway Association
✨Showcase Your Communication Skills
As an Allocations Administrator, you'll need to demonstrate your amazing communication skills. Prepare examples of how you've effectively dealt with customer enquiries in the past, especially those involving vulnerable individuals or complex needs.
✨Highlight Your Problem-Solving Abilities
This role requires a natural flair for problem-solving. Think of specific instances where you've successfully resolved issues in a busy office environment and be ready to discuss these during your interview.
✨Emphasise Confidentiality and Organisation
Understanding the importance of confidentiality is crucial. Be prepared to talk about how you maintain confidentiality in your work. Additionally, showcase your organisational skills by discussing how you manage multiple tasks efficiently.
✨Research Community Gateway
Familiarise yourself with Community Gateway's mission and values. Understanding their commitment to providing excellent customer service and making a positive difference in the community will help you align your answers with their goals during the interview.
