Administration Officer

We currently have two exciting roles in our Asset Management Team, one permanent Administration Officer and one 12 Months Fixed Term Administration Officer.

What will you be doing in this role?

This role is part of our Asset Management team, who deliver a wide range of services to our customers including property repairs and compliance work such as gas and electrical safety. You'll provide a wide range of admin support to the team. This includes dealing with customer and colleagues queries via phone and email to support compliance activities, updating and managing our systems, running reports, booking appointments, processing invoices and providing general administrative support.

What we are looking for in you:

• Customer service skills are really important.
• You'll be confident and experienced in communicating with people, including over the phone and email and have fantastic organisational skills.
• Previous experience in an admin role would be great.
• You'll have previous experience of working in a busy administrative, customer facing role.
• You'll have great communication skills - and be able to liaise with our tenants and colleagues in a polite and respectful way.
• You'll have excellent IT skills, particularly with Microsoft Outlook, Word and Excel.
• You’ll be able to prioritise your work and show initiative to solve problems.
• You'll be able to provide an excellent standard of customer service to all tenants, customers and colleagues.

Working Arrangements:

This role will be based at our gorgeous dock-side offices.

Why work at Community Gateway?

We are a values-based organisation who truly care about our employees, their health, safety and wellbeing. We aim for a great employee experience and that includes offering a range of benefits. Our holiday entitlement starts at 26 days plus bank holidays (including your birthday off and Christmas closure!). We also offer a company-paid health cash plan for you and your dependents (including 24/7 GP), enhanced sick pay and parental leave, reward and recognition scheme, wellbeing support, training and development and much more.

Inclusion is key for us. We would love to hear from people from diverse backgrounds for this role, those who may be underrepresented in our organisation. We aim to be reflective of the communities in which we operate and if you speak a second language this can come in handy!

A bit more about us:

Community Gateway own and manage almost 7000 homes across the city of Preston, but we are so much more than just a landlord. We aim to offer great customer service, providing safe, well-maintained and affordable homes, and making a positive difference to the communities in which we work. We make sure that we manage our business to the highest of standards and are working to create a sustainable future.

And finally, we want to be a great place to work, so if you think you have the skills, experience and can live our values, then we want to hear from you.

If you haven't done so already, check out our candidate pack on our website for more about us and top tips for your application.

Dates for your diary:

The closing date for this role is Tuesday 18th August 2026 at midnight with interviews held on Tuesday 25th August 2026, Wednesday 26th August 2026, Thursday 27th August 2026. If you have applied for this role within the last 12 months, unless your experience has significantly changed, please do not reapply. We reserve the right to close this vacancy early so you are encouraged to apply as soon as possible.