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- Tasks: Join our Income Management Team as an Admin Officer, providing top-notch administrative support.
- Company: Community Gateway manages nearly 7000 homes in Preston, focusing on customer service and community impact.
- Benefits: Enjoy 26 days holiday, free parking, health cash plan, and flexible working arrangements.
- Why this job: Be part of a values-driven team that prioritises employee experience and community improvement.
- Qualifications: Strong communication skills and IT knowledge are essential; previous admin experience is a plus.
- Other info: Diverse backgrounds are encouraged; second languages are beneficial.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a highly organised, motivated Admin Officer to join our busy Income Management Team to provide excellent administrative service for the Income Management Team. As an Admin Officer you will be passionate about delivering a high standard of customer service to all internal and external customers. You will respond to incoming queries in a timely manner. You will contribute to the work of the Income Management and liaise effectively with other specialist teams.
Previous administrative experience would be beneficial, however, if you are a naturally proactive and self-motivated individual, then with our continuous learning and development opportunities, we would be happy to support you with the training and tools to succeed in this role and beyond.
What we are looking for in you:
- You have excellent communication and interpersonal skills.
- You will have a good knowledge of IT systems and be able to organise your own workload.
- You will have experience of working in a customer focused, performance driven environment.
- You will have the ability to organise your own workload and manage daily operational tasks with confidence and enthusiasm.
- You will have a passion for delivering first class customer service and deal with customers in a friendly and professional manner to deliver the highest level of customer service standards.
It would be great if you also had:
- Excellent knowledge of Microsoft Office and Excel.
- Knowledge of Universal Credit and the impact to our business and our customers.
Working arrangements:
This role is based at our gorgeous dockside offices in Preston with occasional evening and weekend work being a requirement of this post. We offer flexibility wherever possible to accommodate our business and your personal needs.
Why work at Community Gateway?
We are a values-based employer and our team are what makes us who we are. We aim for a great employee experience and that includes a range of benefits, including a generous holiday allowance beginning at 26 days plus bank holidays and including your birthday off and Christmas closure. We also offer free parking, free breakfasts, a company-paid health cash plan, reward and recognition scheme and much more.
Inclusion is key for us. We would love to hear from people from diverse backgrounds for this role, and second languages come in handy.
A bit more about us: Community Gateway own and manage almost 7000 homes across the city of Preston, but we are so much more than just a landlord. We aim to offer great customer service, providing safe, well-maintained and affordable homes, and making a positive difference to the communities in which we work. We make sure that we manage our business to the highest of standards and are working to create a sustainable future.
And finally, we want to be a great place to work, so if you think you have the skills, experience and can live our values, then we want to hear from you.
If you haven't done so already, check out our candidate pack on our website for more about us and top tips for your application.
Dates for your diary:
The closing date for this role is Friday 27th June 2025 at midnight, with interviews expected to be held on Monday 7th July 2025. Please be aware that we may choose to close the applications window early so please apply as soon as possible to avoid missing out!
Admin Officer employer: Community Gateway Association
Contact Detail:
Community Gateway Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Admin Officer
✨Tip Number 1
Familiarise yourself with the specific duties of an Admin Officer in the Income Management Team. Understanding the nuances of the role will help you articulate how your skills align with their needs during any discussions or interviews.
✨Tip Number 2
Showcase your customer service experience by preparing examples of how you've handled queries or resolved issues in previous roles. This will demonstrate your ability to deliver first-class service, which is a key requirement for this position.
✨Tip Number 3
Brush up on your Microsoft Office and Excel skills, as these are essential for the role. Consider taking a quick online course or tutorial to refresh your knowledge, which can give you an edge over other candidates.
✨Tip Number 4
Research Community Gateway and their values. Being able to discuss how your personal values align with theirs during an interview can make a strong impression and show that you're genuinely interested in being part of their team.
We think you need these skills to ace Admin Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your administrative experience and customer service skills. Use specific examples that demonstrate your ability to manage workloads and respond to queries effectively.
Craft a Strong Cover Letter: Write a cover letter that reflects your passion for delivering excellent customer service. Mention your proactive nature and willingness to learn, as well as any relevant IT skills, particularly with Microsoft Office and Excel.
Showcase Relevant Experience: If you have previous administrative experience, detail it in your application. If not, focus on transferable skills from other roles that demonstrate your organisational abilities and customer-focused mindset.
Highlight Your Values: Community Gateway values diversity and inclusion. In your application, express how your background or experiences align with their values and how you can contribute to creating a positive workplace culture.
How to prepare for a job interview at Community Gateway Association
✨Showcase Your Organisational Skills
As an Admin Officer, being organised is key. Prepare examples of how you've successfully managed your workload in the past, highlighting your ability to prioritise tasks and meet deadlines.
✨Demonstrate Customer Service Excellence
Since the role requires a passion for customer service, be ready to discuss specific instances where you went above and beyond for a customer. This will show your commitment to delivering high standards.
✨Familiarise Yourself with Relevant IT Systems
Brush up on your knowledge of Microsoft Office and Excel, as these are crucial for the role. If you have experience with Universal Credit, mention it, as it could give you an edge over other candidates.
✨Prepare Questions About the Team and Company Culture
Show your interest in the Income Management Team by preparing thoughtful questions about their work and the company culture. This demonstrates your enthusiasm for the role and helps you assess if it's the right fit for you.
