Payroll Officer

Hi there! Thanks for stopping by our job ad. We are London’s largest and fastest 100% full fibre broadband provider, bringing better internet to Londoners since 2013. Unlike most providers, we build, own and operate our dedicated fibre optic network and install it directly into the home, meaning we can deliver a super‑fast connection at prices the national providers find hard to beat.

We are a relatively new company to the market, but since establishment:

• We’re the only provider in London offering residential broadband speeds of up to 5Gbps.
• Our network covers 1.3 million properties in London, which is more than one third of homes in the UK’s capital city.
• We have over 800,000 properties under wayleave agreement and are currently working in partnership with more than 200 of London’s biggest landlords.
• We have connected 720 community spaces in 24 boroughs, giving more Londoners free access to fast, reliable broadband.

We’re proud of our achievements so far, but we are not complacent and definitely not stopping here. To help us get to our future, we’re looking for forward thinkers, people with big ideas, people passionate about technology and most importantly hard working team players to join us and be a part of our growing business.

Job purpose

The Payroll Executive is responsible for the accurate and timely delivery of end‑to‑end UK payroll for both Community Fibre Ltd and Box Broadband Ltd. This role acts as the key link between HR, Finance and payroll systems, ensuring strong governance, statutory compliance and clear ownership of payroll calculations and reporting.

With the transition away from a third‑party payroll provider, this role provides internal control, continuity and expertise across all payroll activities.

What you’ll be doing

Payroll Processing & Compliance

• Manage end‑to‑end UK payroll processing on a monthly basis.
• Ensure compliance with UK payroll legislation, HMRC requirements and statutory obligations.
• Process statutory payments including SSP, SMP, SPP, SAP and holiday pay.
• Calculate and process deductions including tax, NI, pensions, student loans and attachments of earnings.
• Manage payroll activities for starters, leavers and changes to terms and conditions.
• Own and validate complex payroll calculations, particularly for leavers, ensuring accuracy and auditability.
• Upload Manager templates for Overtime / Commission payments / Holiday Top Up reports.
• Review and process new salary sacrifice arrangements taking into account National Minimum wage considerations.

Data Management & Systems

• Maintain accurate payroll records and employee data across payroll, HR and finance systems.
• Act as system owner for payroll software, including setup, maintenance and issue resolution.
• Ensure data flows smoothly from HR to payroll to finance, reducing duplication and errors.
• Support system improvements, upgrades and process automation where appropriate.

Reporting & Reconciliation

• Produce payroll reports for Finance and HR, including cost analysis, variance reporting and statutory reporting.
• Reconcile payroll outputs to the general ledger and resolve discrepancies.
• Support budgeting and forecasting activities by providing accurate payroll data.

Stakeholder Support

• Act as the primary point of contact for payroll related queries from employees, HR and Finance.
• Provide clear explanations of payroll calculations when queried by employees or management.
• Support audits, inspections and internal reviews by providing accurate payroll data and documentation.

Governance & Risk Management

• Ensure payroll processes are documented, controlled and auditable.
• Identify and mitigate payroll related risks, including compliance and employee relations risks.
• Maintain confidentiality and data protection standards at all times.

The experience we’re looking for you to bring

Essential

• Proven experience in UK payroll processing.
• Strong knowledge of UK payroll legislation and HMRC requirements.
• Experience managing payroll for starters and leavers, including complex final pay calculations.
• High level of accuracy and attention to detail.
• Ability to clearly explain payroll calculations and decisions.
• Strong organisational and time management skills.
• Experience working with payroll software and Excel.

Desirable

• Payroll qualification (CIPP or equivalent).
• Experience transitioning payroll from a third‑party provider to in‑house.
• Experience working closely with HR and Finance teams.

Personal Attributes

• Confident and accountable, with clear ownership of outcomes.
• Methodical and process‑driven.
• Approachable and professional when dealing with sensitive matters.
• Comfortable working independently as a dedicated payroll resource.

Why join us

• You get to work with some of the best technology in the market.
• Be part of an exciting scale‑up business where you can bring your ideas, bring your knowledge, we value your contribution.
• We all love time off whether that’s going on an exotic holiday or a staycation, you’ll get 25 days holiday to enjoy, increasing by 1 day for each year of service up to 28 days.
• Birthday leave, our treat to you.
• Keen cyclist, join our cycle to work scheme.
• Flexible WFH policy.
• Enjoy the perks of Private Health Cover.
• You get to work with an amazing bunch of people.

What happens next

You’ve done your bit so sit back and relax, we will review your application and come back to you. If we think you’re not quite right for the role you have applied for but may be a better fit for another, we’ll definitely let you know.

Want to know more about a career at CFL, check out our careers page: cares.communityfibre.co.uk.

We are an Armed Forces friendly organisation. We are an equal opportunities employer that values diversity in our team, we welcome applications from all backgrounds.