NOC Engineer (FTC Maternity Cover)

Overview

Join to apply for the NOC Engineer (FTC Maternity Cover) role at Community Fibre Limited.

We’re looking for enthusiastic, reliable and bright candidates with a customer service and network engineering background to help us grow our network and continue to make our customers happy.

Responsibilities

• Support Customer Services in troubleshooting customer issues.
• Provide second line support to customers where customer services were unable to solve their problem.
• Monitor network alarms, swiftly diagnose network faults.
• Direct, and work alongside, the Network Operations Engineering team, and Passive Network Team, to assist in resolving network faults.
• Provision new customers ranging from residential fibre broadband to more complex business services.
• Be pro-active, and able to manage your own workload without much oversight from management.

Qualifications and Experience

• Experience in GPON, FTTH/FTTC a must
• University degree or equivalent experience of >4 years
• >2 years’ experience working with ISP and >3 years’ experience working as a network engineer.
• CCNA Required
• Experience of using network equipment – e.g. Cisco/Juniper/Huawei/Adtran
• Desire to work in an agile, start-up environment and go the ‘extra mile’ to support our delivery of a great customer experience. Be a self-starter
• Be open, honest, and transparent
• Excellent attention to detail

Working Hours

Working shift patterns between 8 am to 10 pm including weekends

Benefits

• You get to work with some of the best technology in the market
• Be part of an exciting scale up business where you can bring your ideas, bring your knowledge, we value your contribution
• We all love time off whether that’s going on an exotic holiday or a staycation, you’ll get 25 days holiday to enjoy, increasing by 1 day for each year of service up to 28 days
• Birthday leave, our treat to you
• Keen cyclist, join our cycle to work scheme
• Flexible WFH policy
• Enjoy the perks of Private Health Cover
• You get to work with an amazing bunch of people