Network Operations Field Service Engineer

We’re London’s largest and fastest 100% full fibre broadband provider, bringing better internet to Londoners since 2013. Unlike most providers, we build, own and operate our dedicated fibre optic network and install it directly into the home, meaning we can deliver a super-fast connection at prices the national providers find hard to beat.

We’re a relatively new company to the market, but since establishment:

• We’re the only provider in London offering residential broadband speeds of up to 5Gbps.
• Our network covers 1.3 million properties in London, which is more than one third of homes in the UK’s capital city.
• We have over 800,000 properties under wayleave agreement and are currently working in partnership with more than 200 of London’s biggest landlords.
• We have connected 720 community spaces in 24 boroughs, giving more Londoners free access to fast, reliable broadband.

To help us get to our future, we’re looking for forward thinkers, people with big ideas, people passionate about technology and most importantly hard working team players to join us and be a part of our growing business.

Job purpose: The purpose of this role is to provide fibre installation, repairs, fault finding together with general network maintenance tasks, providing a best in class quality of service for our residential and business customers. The role reports into the Network Engineering Supervisor, the engineer will gain experience in all field‑based elements of a FTTx network, showcasing technical and professional experience to our customers as well as internally to support and grow the team within the business. These are likely to include critical splicing field work, testing, reporting and analysing for new and existing customers. Complying to health and safety standards at all times.

What you’ll be doing:

• Supporting the Network Operations Manager in all areas: Installation, Services, Maintenance and Project work.
• Ensuring splicing, testing and reporting on our optical network is carried out to a standard as outlined by the Community Fibre ‑ Standard Splicing and Testing documentation.
• Good understanding of WiFi and various broadband capable devices, networking and structured cabling within the customers premise.
• Good understanding of fibre terminology and able to communicate this effectively to customers as well as colleagues within the business.
• Well‑presented and able to demonstrate a professional image as the face of the business.
• Self‑motivated and able to work independently on a solo basis.
• Able to demonstrate empathy with customers and colleagues – personable and friendly.
• Calm under pressure and ability to work in a methodical way in a busy environment.
• Work alongside the Network Operations Manager/Engineers/Supervisors to ensure that all Network Operations programmes are achieved on time and to the full satisfaction of the customer while meeting SLA.
• Ensure that Community Fibre Health & Safety requirements are being adhered to, in accordance with the Company Health & Safety Management System, owned by the HSEQ Manager.

The experience we’re looking for you to bring:

• Fibre installation/splicing skills, experience within Telecommunications 1st and 2nd fix.
• Capable and confident working at heights.
• Working alone.
• Thorough working knowledge of a fibre network, built through significant job experience and training on site.
• Experience in splicing & OTDR testing – training will be provided.
• Experienced in fault finding – training will be provided.
• Experience with fibre blowing machines – training will be provided.
• Experience and qualifications in NRSWA – training will be provided.
• BT Accredited splicing qualification.
• Ability to demonstrate understanding of Construction Design Management (CDM) and the Health & Safety requirements incumbent with such tasks.
• Ability to talk the ‘same language’ as civils and cabling contractors.
• IPAF licence desirable.
• Good understanding of fibre terminology and able to communicate this effectively to customers as well as colleagues within the business.
• Well‑presented and able to demonstrate a professional image as the face of the business.
• Self‑motivated and able to work independently on a solo basis.
• Able to demonstrate empathy with customers and colleagues – personable and friendly.
• Calm under pressure and ability to work in a methodical way in a busy environment.
• Proactive and efficient, and willing to go the extra mile for customers.
• Passion for our purpose and mission.
• Strong fit for our brand and organisational culture.

Working Conditions:

• Initial training will be conducted Monday to Friday 0900‑1700.
• You may be required to move into a shift pattern on successful completion of training. This may also include weekend and will have scope to be paid for overtime and on call rates.
• The role is field‑based, and requires you to visit our subscriber’s premise to undertake the activation of their requested service.
• You will be expected to conduct yourself professionally at all times.
• As you will be within our customers’ home, written and verbal updates must be maintained to high standard.
• Email, and instant messaging as appropriate.
• Direct, and conference calling as required.
• F2F meetings with clients, suppliers, and 3rd parties.
• Utilisation of reporting tools, project management applications, Microsoft tools etc.