At a Glance
- Tasks: Install and maintain fibre networks, ensuring top-notch service for customers.
- Company: London's leading full fibre broadband provider, dedicated to innovation.
- Benefits: 25 days holiday, flexible work options, private health cover, and birthday leave.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Join a fast-growing company and make a real impact in the tech world.
- Qualifications: Experience in fibre installation and a passion for technology.
The predicted salary is between 30000 - 40000 £ per year.
We’re London’s largest and fastest 100% full fibre broadband provider, bringing better internet to Londoners since 2013. Unlike most providers, we build, own and operate our dedicated fibre optic network and install it directly into the home, meaning we can deliver a super‑fast connection at prices the national providers find hard to beat.
The purpose of this role is to provide fibre installation, repairs, fault finding together with general network maintenance tasks, providing a best in class quality of service for our residential and business customers. The role reports into the Network Engineering Supervisor, the engineer will gain experience in all field‑based elements of a FTTx network, showcasing technical and professional experience to our customers as well as internally to support and grow the team within the business.
What you’ll be doing:
- Supporting the Network Operations Manager in all areas, Installation, Services, Maintenance and Project work
- Ensuring splicing, testing and reporting on our optical network is carried out to a standard as outlined by the Community Fibre - Standard Splicing and Testing documentation
- Good understanding of WiFi and various broadband capable devices, networking and structured cabling within the customers premise
- Good understanding of fibre terminology and able to communicate this effectively to customers as well as colleagues within the business
- Well‑presented and able to demonstrate a professional image as the face of the business
- Self‑motivated and able to work independently on a solo basis
- Able to demonstrate empathy with customers and colleagues – personable and friendly
- Calm under pressure and ability to work in a methodical way in a busy environment
- Work alongside the Network Operations Manager/Engineers/Supervisors to ensure that all Network Operations programmes are achieved on time and to the full satisfaction of the customer while meeting SLA
- Ensure that Community Fibre Health & Safety requirements are being adhered to, in accordance with the Company Health and Safety Management System, owned by the HSEQ Manager
The experience we’re looking for you to bring:
- Fibre installation/splicing skills, experience within Telecommunications
- 1st and 2nd fix
- Capable and confident working at heights
- Thorough working knowledge of a fibre network, built through significant job experience and training on site
- Experience in splicing & OTDR testing - training will be provided
- Experienced in Fault finding - training will be provided
- Experience with fibre blowing Machines – training will be provided
- Experience and qualifications in NRSWA – training will be provided
- BT Accredited splicing qualification
- Ability to demonstrate understanding of Construction Design Management (CDM) and the Health & Safety requirements incumbent with such tasks
- Ability to talk the ‘same language’ as civils and cabling contractors
- IPAF licence desirable
- Proactive and efficient, and willing to go the extra mile for customers
- Passion for our purpose and mission
- Strong fit for our brand and organisational culture
Working Conditions:
- Initial training will be conducted Monday to Friday 0900-1700. You may be required to move into a shift pattern on successful completion of training. This may also include weekend and will have scope to be paid for overtime and on call rates.
- The role is field based, and requires you to visit our subscribers premise to undertake the activation of their requested service. You will be expected to conduct yourself professionally at all times.
- As you will be within our customers home, written and verbal updates must be maintained to high standard.
- Email, and instant messaging as appropriate
- Direct, and conference calling as required
- F2F meetings with clients, suppliers, and 3rd parties
- Utilisation of reporting tools, project management applications, Microsoft tools etc.
Why join us:
- You get to work with some of the best technology in the market
- Be part of an exciting scale up business where you can bring your ideas, bring your knowledge, we value your contribution
- We all love time off whether that’s going on an exotic holiday or a staycation, you’ll get 25 days holiday to enjoy, increasing by 1 day for each year of service up to 28 days
- Birthday leave, our treat to you
- Keen cyclist, join our cycle to work scheme
- Flexible WFH policy
- Enjoy the perks of Private Health Cover
- You get to work with an amazing bunch of people
What happens next:
You’ve done your bit so sit back and relax, we will review your application and come back to you. If we think you’re not quite right for the role you have applied for but may be a better fit for another, we’ll definitely let you know.
We are an Armed Forces friendly organisation. We are an equal opportunities employer that values diversity in our team, we welcome applications from all backgrounds.
Network Operations Field Service Engineer in London employer: Community Fibre Limited
At Community Fibre, we pride ourselves on being London's largest and fastest full fibre broadband provider, offering a dynamic work environment where innovation and teamwork thrive. As a Network Operations Field Service Engineer, you'll enjoy competitive benefits such as 25 days of holiday, private health cover, and opportunities for professional growth within a supportive culture that values your contributions. Join us in making a meaningful impact on the lives of Londoners while working with cutting-edge technology in a rapidly growing company.
