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- Tasks: Enhance customer experience and manage service delivery for enterprise clients.
- Company: Leading broadband provider in Greater London with a focus on customer satisfaction.
- Benefits: Competitive salary, flexible working hours, and opportunities for career advancement.
- Why this job: Join a dynamic team and make a real difference in customer service.
- Qualifications: Strong communication skills and experience in service management.
- Other info: Fast-paced environment with a commitment to innovation and excellence.
The predicted salary is between 36000 - 60000 £ per year.
A top broadband provider in Greater London seeks a dedicated team player to enhance the in-life service experience for enterprise customers. The ideal candidate will actively manage customer communications and service delivery, ensuring high satisfaction and effective resolution of issues.
Enterprise Service Lead — Customer Experience & SLAs in London employer: Community Fibre Limited
Contact Detail:
Community Fibre Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enterprise Service Lead — Customer Experience & SLAs in London
✨Tip Number 1
Network like a pro! Reach out to current employees in similar roles on LinkedIn. A friendly chat can give you insider info about the company culture and what they really value in a candidate.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer experience and service delivery. We recommend using the STAR method to structure your answers, showcasing your problem-solving skills and how you ensure high satisfaction.
✨Tip Number 3
Showcase your passion for customer service! During interviews, share specific examples of how you've enhanced customer experiences in the past. This will demonstrate that you’re not just a fit for the role, but genuinely care about making a difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Enterprise Service Lead — Customer Experience & SLAs in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Enterprise Service Lead role. Highlight any previous experience in customer service and managing communications, as this will show us you’re a great fit for enhancing our customers' experience.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer experience and how you can contribute to our team. Be specific about your achievements and how they relate to the job description.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention instances where you’ve effectively resolved issues or improved service delivery. We love candidates who can demonstrate their ability to tackle challenges head-on!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Community Fibre Limited
✨Know the Company Inside Out
Before your interview, make sure you research the broadband provider thoroughly. Understand their services, customer base, and recent developments in the industry. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Demonstrate Your Customer-Centric Approach
Since the role focuses on enhancing the service experience for enterprise customers, prepare examples from your past experiences where you successfully managed customer communications or resolved issues. Highlight how your actions led to increased satisfaction and loyalty.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle customer complaints. Practice articulating your thought process clearly and concisely, showcasing your ability to think on your feet while maintaining a calm demeanour.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask insightful questions about the company's approach to customer experience and SLAs. This shows that you’re not just interested in the job, but also in how you can contribute to the company's goals and improve their service delivery.
