Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Enhance customer experience and manage service delivery for enterprise clients.
- Company: Leading broadband provider in Greater London with a focus on innovation.
- Benefits: Flexible working, additional holiday days, and a collaborative team environment.
- Why this job: Join a rapidly growing team and make a real difference in customer satisfaction.
- Qualifications: Strong account management and communication skills required.
The predicted salary is between 36000 - 60000 £ per year.
A top broadband provider in Greater London seeks a dedicated team player to enhance the in-life service experience for enterprise customers. The ideal candidate will actively manage customer communications and service delivery, ensuring high satisfaction and effective resolution of issues. Strong account management and communication skills are essential.
Join us and be part of a rapidly growing team with an emphasis on collaboration and innovation, enjoying benefits like additional holiday days and flexible working.
Enterprise Service Lead — Customer Experience & SLAs employer: Community Fibre Limited
Contact Detail:
Community Fibre Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enterprise Service Lead — Customer Experience & SLAs
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. This way, you can get the inside scoop on the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer experience and service delivery. We recommend using the STAR method to structure your answers – it’ll help you showcase your skills effectively.
✨Tip Number 3
Showcase your communication skills during the interview. Remember, as an Enterprise Service Lead, you'll need to manage customer communications effectively, so let your conversational skills shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Enterprise Service Lead — Customer Experience & SLAs
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and account management. We want to see how you've enhanced customer experiences in the past, so don’t hold back on those achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Enterprise Service Lead role. Share specific examples of how you've effectively managed customer communications and resolved issues.
Showcase Your Communication Skills: Since strong communication skills are essential for this role, make sure your application reflects that. Keep your language clear and concise, and don’t forget to proofread for any typos or errors!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our growing team!
How to prepare for a job interview at Community Fibre Limited
✨Know Your Customer Experience
Familiarise yourself with the company's approach to customer experience. Be ready to discuss how you can enhance the in-life service experience for enterprise customers, drawing on your past experiences and successes.
✨Showcase Your Communication Skills
Prepare examples that highlight your strong communication skills. Think about times when you effectively managed customer communications or resolved issues, and be ready to share these stories during the interview.
✨Demonstrate Team Collaboration
Since this role emphasises collaboration, come prepared to discuss how you've worked successfully within a team. Share specific instances where your teamwork led to improved service delivery or customer satisfaction.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's service delivery processes and how they measure customer satisfaction. This shows your genuine interest in the role and helps you understand how you can contribute to their goals.
