Patient Booking Coordinator

We are always looking for great talent to join our team and help achieve our ambitious goals and growth. We care about our people, and we care about the future of community and how CHEC can play an innovative part in making this great, with your help.

If you are care focused and looking to join an organisation that is thriving on success, then CHEC is your employer of choice! We have an exciting opportunity for Patient Booking Coordinators to join us as we continue to expand throughout the UK.

About the role

All patients referred across the country are processed and booked via our Referral & Bookings Management Centre. As an NHS commissioned service, our goal is to ensure that our referral and bookings team is the most responsive to patient needs, the safest, and the best nationwide.

Due to our continued growth, we are looking for Patient Booking Coordinators to join our team. Our team thrives in our busy Contact Centre, where everyone takes on a high level of personal responsibility for achieving outstanding service while building strong relationships both internally and externally.

Key responsibilities include:

1. Being the first point of contact for patients, general practitioners, and optometrists throughout the referral process.
2. Liaising regularly with primary, community, and secondary care providers via telephone and online e-referral, NHS, and in-house IT systems.
3. Processing referrals.
4. Booking patient appointments using our booking system.
5. Performing ad hoc administrative duties as necessary.
6. Working effectively and efficiently to CHEC standards.

What you’ll bring to the role:

1. Ability to work as part of a team.
2. IT literacy.
3. Ability to work under pressure and meet service levels.
4. Empathy and patience when dealing with referrals.
5. Strong communication skills and confidence when speaking on the phone.

What we offer:

1. 23 days annual leave.
2. Refer a friend scheme.
3. Company pension.
4. Blue Light Card – hundreds of discounts and cashback options.
5. Career development opportunities, including a dedicated reward framework and multiple learning opportunities.
6. Performance reviews with a training and development plan.
7. A great team and working environment.

About CHEC

Since 2012, CHEC has been working with the NHS to increase patient choice and provide better access to ophthalmology and gastroenterology care – free at the point of care.

CHEC operates a nationwide portfolio of community hospitals and clinics using a hub-and-spoke model. We are proud to collaborate with NHS colleagues to offer patients access to essential procedures and aim for the best clinical outcomes. Our services are expanding to include ENT and Dermatology across England.

CHEC is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. All employees are expected to adhere to CHEC Safeguarding policies. Recruitment checks follow NHS Employment Check Standards, and successful applicants may need to undertake an Enhanced Disclosure via the DBS.

As an employer

We believe trust, integrity, and honesty are fundamental to building good relationships. CHEC is committed to delivering patient-focused services and maintaining a strong, open relationship with our employees.

We offer a positive working environment and an enthusiastic team. Benefits of joining CHEC include:

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