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- Tasks: Coordinate patient bookings and manage referrals in a busy contact centre.
- Company: Join CHEC, a thriving organisation dedicated to community healthcare.
- Benefits: Enjoy 23 days annual leave, career development, and a supportive team environment.
- Why this job: Make a real difference in patient care while developing your skills.
- Qualifications: Strong customer service skills and ability to work under pressure.
- Other info: Be part of a positive culture with great work-life balance.
The predicted salary is between 36000 - 60000 £ per year.
We are always looking for great talent to join our team and help achieve our ambitious goals and growth. We care about our people and we care about the future of community and how CHEC can play an innovative part in making this great with your help. If you are care focused and looking to join an organisation that is thriving on success then CHEC is your employer of choice! We have an exciting opportunity for Patient Booking Coordinators to join us as we continue to expand throughout the UK.
About the role
All patients that are referred throughout the country are processed and booked via our Referral & Bookings Management Centre. As an NHS commissioned service our aim is that our referral and bookings team is the most responsive to patient needs, the safest and the best Nationwide. Due to our continued growth we are looking for Patient Booking Coordinators to join the team. Our team thrive in our busy Contact Centre and enjoy an atmosphere where everyone takes on a high level of personal responsibility for achieving outstanding service whilst building strong relationships both internally and externally.
We are looking for someone who can:
- Be the first point of contact for patients, general practitioners and optometrists throughout the referral process
- Regularly liaise with primary, community and secondary care providers using a mix of telephone and online e-referral NHS and in-house IT systems
- Process referrals
- Book patients' appointments using the booking system
- Perform ad hoc administration duties as necessary
- Work effectively and efficiently to the CHEC standards
What you'll bring to the role:
- Excellent customer service skills
- Ability to work as part of a team
- IT literacy
- Ability to work under pressure and to service levels
- Have empathy and patience with referrals
- Strong communication skills and confidence when speaking on the phone
- Good attention to detail
What can we offer you:
- 23 days annual leave
- Refer a friend scheme
- Company pension
- Company sick pay scheme
- Life assurance scheme
- Bluelight Card - 100s of discount and cashback options
- Career development opportunities, dedicated reward framework and multiple learning opportunities.
- Performance review with a training and development plan
- Great team and working environment
About CHEC
Since 2012, CHEC has been working with the NHS to increase patient choice and provide better access to exceptional timely locally-based ophthalmology and gastroenterology care free at the point of care. CHEC has a nationwide portfolio of community hospitals and clinics operating in a unique hub-and-spoke model. We are proud to have a role alongside colleagues in the NHS offering patients the choice of access to essential procedures and help achieve the best possible clinical outcomes. We continue to expand our community-based offering of vital healthcare to patients across England including ENT (Ear Nose and Throat) and Dermatology services.
CHEC is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees to share this commitment. This includes being aware of and adhering to all CHEC Safeguarding policies. Recruitment checks are undertaken in accordance with the NHS Employment Check Standards and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS).
As An Employer
Good relationships are built on trust, integrity and honesty, the values that underpin CHEC's commitment to the delivery of patient focused services. We strongly believe in a strong and open relationship with our employees. As an employer, CHEC offers a great place to work and an enthusiastic team to work within. Amongst the benefits of becoming a CHEC team member are:
- Generous salary and promotion policy
- Corporate learning
- CHEC provides cross-functional experience
- Good work-life balance
- Positive culture
- Employee relationships
- Access to Work
Get support if you have a disability or health condition: CHEC is committed to ensuring everyone has equal access and opportunity throughout the recruitment process. If you require any reasonable adjustments or have any general queries regarding this position please contact a member of our team.
Patient Booking Coordinator in Preston employer: Community Eye Care
Contact Detail:
Community Eye Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Booking Coordinator in Preston
✨Tip Number 1
Get to know CHEC and its values! Before your interview, do a bit of research on the company culture and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your communication skills! As a Patient Booking Coordinator, you'll be the first point of contact for patients and healthcare providers. Role-play common scenarios with a friend or family member to boost your confidence and refine your responses.
✨Tip Number 3
Show off your customer service skills! Think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your empathy and patience.
✨Tip Number 4
Apply through our website! We want to make sure your application gets the attention it deserves. Plus, it’s a great way to stay updated on any new opportunities that pop up at CHEC as we continue to grow.
We think you need these skills to ace Patient Booking Coordinator in Preston
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Patient Booking Coordinator role. Highlight your customer service skills and any relevant experience that shows you can handle the responsibilities outlined in the job description.
Show Your Passion: Let us know why you're excited about joining CHEC! Share your enthusiasm for patient care and how you can contribute to our mission of providing exceptional service. A little personality goes a long way!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your communication skills shine through, so make every word count!
Apply Through Our Website: We encourage you to submit your application directly through our website. This ensures we receive all your details correctly and helps us get back to you faster. Plus, it’s super easy!
How to prepare for a job interview at Community Eye Care
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Patient Booking Coordinator role. Familiarise yourself with the responsibilities, such as processing referrals and booking appointments. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role requires excellent customer service skills, prepare examples from your past experiences where you've successfully handled patient inquiries or resolved issues. Highlight your empathy and patience, as these qualities are crucial for building strong relationships with patients and healthcare providers.
✨Practice Effective Communication
As a Patient Booking Coordinator, you'll be communicating with various stakeholders. Practice clear and concise communication, especially over the phone. You might even want to do a mock interview with a friend to get comfortable speaking about your experiences and answering questions on the spot.
✨Demonstrate IT Literacy
Since the role involves using NHS and in-house IT systems, brush up on your IT skills before the interview. Be ready to discuss any relevant software you've used in the past and how you can quickly adapt to new systems. This will reassure the interviewers that you can handle the technical aspects of the job.
