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- Tasks: Be the first point of contact for patients and support their care journey.
- Company: Join CHEC, a thriving organisation dedicated to eye health.
- Benefits: Competitive salary of £25,000 plus additional allowances.
- Why this job: Make a real difference in patients' lives while developing your leadership skills.
- Qualifications: Empathy, strong communication skills, and proficiency in Microsoft Office required.
- Other info: Exciting growth opportunities in a supportive and caring environment.
The predicted salary is between 25000 - 35000 £ per year.
We are always looking for great talent to join our team and help achieve our ambitious goals and growth. We care about our people and we care about the future of eye health and how CHEC can play an innovative part in making this great with your help.
If you are care focused and looking to join an organisation that is thriving on success then CHEC is your employer of choice! We have an exciting opportunity for a Patient Coordinator to join us as we continue to expand throughout the UK.
About the Role
An exciting opportunity has arisen for someone who enjoys working with people building relationships and is passionate about providing excellent care to our patients.
The focus of the role is being the first point of contact for our patients taking inbound and making outbound calls to patients about their appointments. You will perform administration duties as they arise whilst following processes and procedures.
As part of this role we are looking for the successful candidate to take on additional Deputy Manager duties. This is an exciting opportunity for a motivated and passionate individual to step into the role of Deputy Manager alongside the Optical Assistant responsibilities. This role will provide essential leadership support at site level working closely with the Hospital Manager to maintain excellent standards of quality safety and service delivery.
We are looking for someone who can
- Support patients and be first point of contact
- Maintain high standards of patient care at all times responding sensitively to patients who are emotional and/or distressed
- Provide advice to patients about the services we provide which are available to them.
- Use communication skills including empathy, tact and reassurance in handling all calls
- Maintain a robust approach to data quality and patient confidentiality
- Provide site leadership in the absence of the Hospital Manager ensuring smooth and safe operations.
- Support the effective management of equipment stock and resources.
- Ensure compliance with audits and help identify improvements where needed.
- Work alongside the Hospital Manager to ensure CQC readiness and support improvement plans.
What You\’ll Bring to the Role
- Natural ability to empathise with patients and demonstrate a genuine care
- Good communication and strong interpersonal skills
- Excellent telephone manner
- Excellent organisational skills and attention to detail
- Highly proficient in Microsoft Office and other systems
- The ability to learn and adapt to new internal systems
- Self-\\u2018motivated and self-\\u2018starter with the ability to prioritise and schedule work independently
Why Work for Us
- 23 days holidays plus bank holidays
- Buy and sell annual leave scheme
- Annual Company Bonus scheme
- MediCash
- Refer a friend scheme
- Company pension
- Company sick pay scheme
- Life assurance scheme
- Bluelight Card – 100s of discount and cashback options
- Performance review with a training and development plan
- Employee discounts portal
Gym Membership Discounts
- Cycle to work scheme
- Tech scheme
About CHEC
Since 2012 CHEC has been working with the NHS to increase patient choice and provide better access to exceptional timely locally-b ased ophthalmology and gastroenterology care free at the point of care.
CHEC has a nationwide portfolio of community hospitals and clinics operating in a unique hub- and‑spoke model. We are proud to have a role alongside colleagues in the NHS offering patients the choice of access to essential procedures and help achieve the best possible clinical outcomes. We continue to expand our community‑based offering of vital healthcare to patients across England including ENT (Ear Nose and Throat) and Dermatology services.
CHEC is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees to share this commitment this includes being aware of and adhering to all CHEC Safeguarding policies. Recruitment checks are undertaken in accordance with the NHS Employment Check Standards and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS).
As An Employer
Good relationships are built on trust integrity and honesty the values that underpin CHECs commitment to the delivery of patient focused services. We strongly believe in a strong and open relationship with our employees.
As an employer CHEC offers a great place to work and an enthusiastic team to work within. Amongst the benefits of becoming a CHEC team member are :
- Generous salary and promotion policy
- Corporate learning
- CHEC provide cross‑functional experience
- Good work life balance
- Positive culture
- Employee relationships
- Access to Work
Documents
Required Experience :
Manager
Employment Type
Full-Time
Experience
years
Vacancy
1
Get Support if you have a Disability or Health Condition
CHEC we are committed to ensuring everyone has equal access and opportunity throughout the recruitment process. If you require any reasonable adjustments or have any general queries regarding this position please contact a member of our team at or call .
Key Skills
- Project / Program Management
- Military Intelligence
- Program Management
- Military Experience
- SAFe
- ITIL
- Project Management
- Team Management
- Budgeting
- DoD Experience
- Supervising Experience
- Contracts
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Patient Coordinator with Deputy Manager Responsibilities employer: Community Eye Care
Contact Detail:
Community Eye Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Coordinator with Deputy Manager Responsibilities
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to meet someone from CHEC or any other organisation, be ready to share your story. Highlight your passion for patient care and how you can contribute to their success.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining our team. It’s a great way to show your commitment to being part of CHEC.
We think you need these skills to ace Patient Coordinator with Deputy Manager Responsibilities
Some tips for your application 🫡
Show Your Passion for Care: When writing your application, let your passion for patient care shine through. We want to see how much you genuinely care about helping others and making a difference in their lives.
Highlight Your Communication Skills: Since you'll be the first point of contact for our patients, it's crucial to showcase your excellent communication skills. Use examples from your past experiences to demonstrate how you've effectively communicated with people, especially in sensitive situations.
Be Organised and Detail-Oriented: In your application, emphasise your organisational skills and attention to detail. Mention any relevant experience where you've successfully managed tasks or projects, as this will show us you're ready for the administrative duties that come with the role.
Apply Through Our Website: We encourage you to apply directly through our website. This way, we can ensure your application gets the attention it deserves, and you can easily keep track of your application status. Plus, it’s super straightforward!
How to prepare for a job interview at Community Eye Care
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Patient Coordinator role and the Deputy Manager responsibilities. Familiarise yourself with the key duties mentioned in the job description, such as patient care, communication skills, and administration tasks. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Empathy Skills
Since this role involves being the first point of contact for patients, it's crucial to highlight your ability to empathise and communicate effectively. Prepare examples from your past experiences where you've successfully handled emotional situations or provided excellent customer service. This will show that you can connect with patients and provide the care they need.
✨Demonstrate Leadership Potential
As you'll be taking on Deputy Manager responsibilities, it's important to convey your leadership skills. Think of instances where you've led a team or taken initiative in previous roles. Be ready to discuss how you can support the Hospital Manager and maintain high standards of quality and safety in the absence of management.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and future growth opportunities at CHEC. This not only shows your interest in the role but also helps you assess if the organisation aligns with your values and career goals.
