At a Glance
- Tasks: Provide 1st line IT support and resolve technical issues for users.
- Company: Join a thriving healthcare provider focused on eye health innovation.
- Benefits: Annual leave scheme, pension, discounts, and career development opportunities.
- Other info: Exciting growth opportunities and a supportive working environment.
- Why this job: Be part of a dynamic team making a real impact in healthcare IT.
- Qualifications: Experience in IT support, strong multitasking, and customer service skills.
The predicted salary is between 27000 - 33000 £ per year.
IT Support Engineer Community Eye Care CHECPreston, UK
We are always looking for great talent to join our team and help achieve our ambitious goals and growth.
We care about our people, and we care about the future of eye health and how CHEC can play an innovative part in making this great, with your help.
If you are care focused and looking to join an organisation that is thriving on success, then CHEC is your employer of choice!
We have an exciting opportunity for an 1st line IT support engineer to join us as we continue to expand throughout the UK.
About the role
An exciting opportunity has arisen for a dynamic IT Support Engineer to join the team as we embark onto our next stage of continued growth.
We are looking for a tech savvy, forward thinking individual to bring new ideas and resolutions to our IT support team.
If successful, you will serve as the first point of contact for all IT support queries within a well-established private healthcare provider with over 500 employees across the UK.
You'll work with a wide range of users to promptly resolve or elevate technical issues in a professional manner.
This role will cover our northern region and involve regular site visits.
We are looking for someone who can
- Respond to users software / hardware queries via email or phone
- Talk colleagues or clients through actions to resolve IT issues
- Prior experience with Microsoft stack and Azure (Cloud Services)
- Escalate issues to the relevant teams when necessary
- Monitor and maintain computer systems and networks
- Troubleshoot system and network problems
- Diagnose and solve hardware or software faults
- Update ticketing system ensuring all queries or issues have been logged and resolved correctly
- Prioritise and manage open cases in a timely manner
What you'll bring to the role
- Previous experience in a similar 1st Line IT Support role, providing technical assistance to end-users via phone, email, and remote support tools.
- Strong ability to multitask in a fast-paced IT support environment.
- Self-motivated with strong workload management and timekeeping skills.
- Passionate about customer service and consistent communication
- Previous experience within the IT healthcare sector, with an understanding of industry-specific systems, compliance, and data sensitivity. (Desirable)
- Familiarity with the ITIL framework with an understanding of service management best practices and structured support processes (Desirable)
Why work for us?
- Buy and sell annual leave scheme
- Refer a friend scheme
- Company pension scheme
- Blue light Card- 100's of discount and cashback options
- Career development opportunities - dedicated reward framework and multiple learning opportunities
- Performance review with a training and development plan
- Dedicated clinical education team
- Great team and working environment
- Full-time
- #J-18808-Ljbffr
It Support Engineer in Rishton employer: Community Eye Care CHEC
Community Eye Care CHEC is an excellent employer, offering a supportive and collaborative clinical environment for Optometrists in Northampton. With a focus on professional development and a pro-rated benefits package, employees can thrive while making a meaningful impact on patient care, particularly in cataract surgery assessments and YAG laser training.
StudySmarter Expert Advice🤫
We think this is how you could land It Support Engineer in Rishton
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Community Eye Care CHEC values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Community Eye Care CHEC might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Community Eye Care CHEC!
✨Direct Apply to Community Eye Care CHEC
Let's not forget to apply directly through the Community Eye Care CHEC website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace It Support Engineer in Rishton
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Community Eye Care CHEC.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Community Eye Care CHEC. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Community Eye Care CHEC
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
