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- Tasks: Support healthcare professionals with administrative tasks and ensure efficient patient bookings.
- Company: Join CHEC, a leading provider in eye health and innovative care.
- Benefits: Enjoy 23 days holiday, pension scheme, discounts, and gym membership.
- Why this job: Make a real difference in patient care while developing your skills in a supportive environment.
- Qualifications: Strong communication skills, attention to detail, and proficiency in Microsoft Office required.
- Other info: Be part of a caring team that values passion and togetherness.
The predicted salary is between 30000 - 42000 £ per year.
We are always looking for great talent to join our team and help achieve our ambitious goals and growth. We care about our people, and we care about the future of eye health and how CHEC can play an innovative part in making this great, with your help.
CHEC are seeking an enthusiastic and motivated Referral and Bookings Administrator to join the team in Loughborough. As a Referral and Bookings Administrator, you will complete administrative tasks set by the Referral and Bookings Manager and pro-actively complete duties to keep the service efficient ensuring no patient breaches.
We are looking for someone who can:
- Provide comprehensive administrative support to healthcare professionals, managers, and staff members.
- Receive and process electronic referrals on SystemOne received through the referral service used for various contracts.
- Receive and process internal referrals in line with service level agreement criteria.
- Ensure all patients' care containing clear details of the requirements of the next step on their pathway is responded to in tasks.
- Monitor and book patients from tasks in line with priority order highlighting shortages of capacity to the manager.
- Confirm the details of any appointments and associated special requirements with the patient using the available technology (letter, e-mail, text).
- Utilise SystmOne for patient referrals from various contracts.
- Assist with booking meeting rooms, events, sending invites, taking minutes, distributing relevant documents.
Who we are looking for:
- Natural ability to empathise with patients and demonstrate a genuine care.
- Good communication and strong interpersonal skills.
- Excellent telephone manner.
- Excellent organisational skills and attention to detail.
- Highly proficient in Microsoft Office and other systems.
- The ability to learn and adapt to new internal systems.
- Self-motivated and self-starter with the ability to prioritise and schedule work independently.
- Approachable and friendly manner to welcome our patients into our hospitals and clinics.
About CHEC
Community Health and Eyecare are an independent service provider that specialise in Ophthalmology and Endoscopy services supporting the NHS. CHEC are an established group of hospitals and community clinics across the UK. Our bespoke state of the art surgical centres are a beacon of envy, providing end-to-end care for our patients through NHS partnerships. We have 5 core values that we uphold through our employee and patient lifecycle to ensure a pleasant experience for all. These are Caring, Passionate, Togetherness, Listening and Focus, something that all our colleagues are expected to naturally uphold here at CHEC.
Why work for us?
- 23 days holidays plus bank holidays.
- Buy and sell annual leave scheme.
- Refer a friend scheme.
- Company pension.
- Company sick pay scheme.
- Life assurance scheme.
- Bluelight Card- 100’s of discount and cashback options.
- Performance review with a training and development plan.
- Employee discounts portal.
- Gym membership.
- Cycle to work scheme.
- Tech scheme.
Referral and Bookings Administrator in Loughborough employer: Community Eye Care CHEC
Contact Detail:
Community Eye Care CHEC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Referral and Bookings Administrator in Loughborough
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those who work at CHEC or similar organisations. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by researching CHEC's values and services. Show us that you care about eye health and how you can contribute to our mission. Tailor your answers to reflect our core values!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to boost your confidence. Focus on your communication skills and how you can demonstrate empathy towards patients.
✨Tip Number 4
Apply through our website for a smoother process. It shows you're serious about joining our team and helps us keep track of your application. Plus, it’s super easy to do!
We think you need these skills to ace Referral and Bookings Administrator in Loughborough
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Referral and Bookings Administrator role. Highlight your relevant experience and skills that match what we’re looking for, like your organisational skills and proficiency in Microsoft Office.
Show Your Passion: We love seeing enthusiasm! In your application, let us know why you’re excited about working with CHEC and how you can contribute to our mission of improving eye health. A personal touch goes a long way!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate well-structured applications that are easy to read and get straight to the point.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Community Eye Care CHEC
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Referral and Bookings Administrator. Familiarise yourself with the tasks mentioned in the job description, like processing referrals on SystemOne and managing patient bookings. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
Since this role requires excellent communication and interpersonal skills, prepare examples of how you've effectively communicated with patients or colleagues in the past. Think about situations where you’ve had to empathise with someone or resolve an issue over the phone, as these experiences will resonate well with the interviewers.
✨Demonstrate Organisational Prowess
Being organised is key for this position. Come prepared with examples of how you've managed multiple tasks or prioritised work in previous roles. You might even want to mention any tools or methods you use to stay organised, as this shows you're proactive and ready to hit the ground running.
✨Embrace the CHEC Values
CHEC values caring, passion, togetherness, listening, and focus. During your interview, weave these values into your responses. Share stories that reflect these qualities, showing that you not only understand what CHEC stands for but also embody these principles in your work ethic.
