Assistant Energy Officer in Truro

We are looking for an Assistant Energy Officer/Project Assistant to work with our Energy Advice team to deliver a range of projects tackling fuel poverty across Cornwall. Are you a people person, who is enthusiastic about supporting residents to improve their circumstances? If you are interested in making a difference in your community and looking for a way to use your people and administrative skills in a role that has a real impact, then our Assistant Energy Officer role is for you.

Our Assistant Energy Officers:

• Committed to helping people
• Approachable outlook and ability to communicate with people of all backgrounds
• Flexible and collaborative approach to teamwork
• Prepared to learn new skills around fuel poverty and domestic energy efficiency
• Passion to work addressing the big issues in Cornwall of social justice and responding to the impacts of the climate and ecological emergencies

If you want to work with a team of like-minded people, committed to making a difference within our communities, and in a supportive working environment, please make contact.

Person Specification:

The primary purpose of the role: To support Community Energy Plus’s Project Manager and Energy Advisers in the delivery and administration of a range of projects supporting residents. We consider this to be a great first job for a recent graduate looking to build their work experience; we have supported several graduates in their early careers with this role who then move onto other roles.

Attributes / competencies:

• Friendly, with excellent people skills and a sympathetic manner
• Able to work well in a team
• Able to remain calm and purposeful when supporting residents in vulnerable circumstances, who may be upset and stressed
• Methodical, organised, and self‑motivated
• Strong administrative skills with a good eye for detail
• Proactively identifies potential issues and offers solutions
• A competent user of Microsoft Office (Word, Excel, Teams, and Outlook)

Essential Skills and experience:

• Working in a customer service environment
• Ability to work well under pressure and manage time effectively
• Supporting multiple colleagues to meet agreed deadlines and targets
• Providing information accessibly in person, on the phone and by other online channels

Desirable Skills and experience:

• Energy efficiency or home improvement projects
• Providing advice to residents or clients
• Knowledge of the welfare benefit system

Qualifications & knowledge:

• Minimum of 5 GCSE grades 9 to 4 (A* to C equivalent) including literacy and numeracy, or substantial work experience
• Desirable: Administration or customer care qualifications / training

What you can expect to be doing as part of the Energy Advice team:

• Answering calls to our freephone advice line to establish clients’ needs and refer onto our energy advisers or provide basic advice and/or signposting to other services
• Administering emergency fuel top‑up vouchers
• Completing applications with clients over the phone to access grants
• Recording all interactions with clients on Community Energy Plus’s customer relationship management system

Important Details:

• Contract: Full‑time role, but we are open to part‑time arrangements with the right individuals
• Duration: Initially a 12‑month fixed‑term contract but open to making a permanent role, dependent on project funding
• Location: At the Community Energy Plus office in Truro, although a mix of office‑ and home‑based working may be possible for the right candidate following their initial induction
• Salary: £25,140, pro‑rata depending on the number of hours worked
• Start Date: As soon as possible