Team Leader – Supported Housing in Trowbridge

Salary: £29,080 per year

Hours: 37.5 hours per week

Contract type: Permanent

Location: Wiltshire – Trowbridge and Salisbury

Additional information: Participate in out‑of‑hours on‑call rota. Valid driver’s licence and access to own vehicle – business insurance required for travel roles.

About the Role

Step into a role where your leadership truly makes a difference. As Team Leader, you’ll guide and inspire a passionate team delivering life‑changing supported housing services across Wiltshire. You’ll support individuals with recent experience of rough sleeping, many with complex needs, helping them rebuild their lives and regain independence through high‑quality, person‑centred support. In this hands‑on role, you’ll drive performance, ensure high standards, and lead continuous improvement, all while championing the values that make Alongside so special. With the support of the Service Manager, you’ll empower both your team and your clients to achieve their full potential – making a lasting impact every day.

Key Responsibilities

• Lead and support your team: Provide guidance, regular reviews, and supervisions to ensure your teams feels supported and empowered.
• Drive quality and compliance: Monitor weekly KPIs and ensure risk assessments and support plans are updated and submitted on time.
• Champion client engagement: Create opportunities for clients to get involved in the service and local projects, fostering inclusion and community.
• Deliver outstanding support: Offer a person‑centred, strengths‑based, and trauma‑informed approach that promotes empowerment and resilience.

Qualifications & Experience

• Knowledge and understanding of the support needs of people facing homelessness, including those with mental health challenges, complex needs and substance misuse issues.
• Experience working with people who may have complex needs and/or challenging behaviours.

Benefits

• Access to our Rewards Platform, which includes an Employee Assistance Programme and Health Cash Plan.
• 27 days annual leave, including an extra day off for your birthday, plus bank holidays – increasing up to 30 days after 4 years of continuous employment (pro rata for part‑time staff).
• 30% staff discount at our charity shops.
• A generous and competitive pension scheme.
• A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted.
• Great opportunities for career development and free monthly training sessions from experienced facilitators.
• Eligibility for the Blue Light Card, which offers discounts on thousands of brands.
• Reflective Practice sessions from objective, external facilitators.

Equal Opportunities & EEO Statement

As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion & Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are under‑represented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter. We accept CVs and applications in all formats.

DBS Checks

All applicants working with our clients will be expected to undertake an enhanced Disclosure and Barring Service check. A criminal conviction will not necessarily prevent you from becoming an employee; the decision will depend on the type of offence and its relevance to the role. If you would like to discuss any convictions you may have, please contact the person named in the advert. All information will be dealt with according to our Data Protection Policy.