At a Glance
- Tasks: Supporter care, CRM management, data quality, and insightful reporting.
- Company: A mission-driven organisation empowering churches to end homelessness in the UK.
- Benefits: Generous leave, wellbeing support, flexible working, and a strong pension scheme.
- Other info: Hybrid role with a collaborative team culture and opportunities for personal growth.
- Why this job: Make a real difference by enhancing supporter experiences and improving data systems.
- Qualifications: Passion for people, data skills, and experience with CRM systems.
The predicted salary is between 30000 - 40000 € per year.
Good systems enable better care. We’re so grateful for all our supporters. We want them to feel valued as they generously support our mission to empower churches to end homelessness in the UK. To do that well, we need someone who is passionate about people, data and systems. Great supporter care depends on accurate data.
Are you highly organised, great with people and confident working with CRM systems? Do you have excellent attention to detail and enjoy improving processes, data quality and reporting? This is an exciting, varied and hands-on role combining supporter stewardship, CRM management, reporting and insight.
You’ll play a key role in ensuring supporters receive excellent care and stewardship, while taking ownership of CRM data quality, reporting and continuous improvement across our systems. Reporting to the Fundraising Lead, you’ll support the development of our CRM, maintain high standards of data quality, producing clear reporting and insight, and help improve how we use data across the organisation. You’ll play a key role in future CRM developments.
As part of a small but growing team, you’ll work closely with colleagues across the organisation, so the ability to build strong relationships and collaborate effectively is essential. We are passionate about combining professional excellence with spiritual passion. The first quality we look for in our staff is a commitment to the work we do, matched by integrity and a desire to live out our values. A deep commitment to the Christian faith is essential, alongside the ability to communicate the nuance of our faith-driven work sensitively, maturely and passionately.
This is a hybrid role across our Peterborough, Nottingham, Cambridge and Norwich offices, alongside home working. Wednesdays are a regular team day in Peterborough and are a key part of how we work together. We usually work in person around two days per week, with flexibility on the rest of the pattern. We are committed to staff wellbeing and offer a range of benefits including generous annual leave, retreat days, sabbatical leave, an employee assistance programme and a generous workplace pension.
Help us strengthen how we use data to serve our mission. Help us empower churches to end homelessness in the UK.
Supporter Care & Insight Analyst in Peterborough employer: Community Energy England
As a Supporter Care & Insight Analyst, you will join a passionate team dedicated to empowering churches to end homelessness in the UK. Our organisation values integrity and commitment, offering a supportive work culture that prioritises staff wellbeing with generous benefits such as annual leave, retreat days, and a robust pension scheme. With opportunities for professional growth and collaboration across our Peterborough, Nottingham, Cambridge, and Norwich offices, this role is perfect for those looking to make a meaningful impact while working in a flexible and faith-driven environment.
StudySmarter Expert Advice🤫
We think this is how you could land Supporter Care & Insight Analyst in Peterborough
✨Tip Number 1
Network like a pro! Reach out to people in the sector, attend events, and connect with potential colleagues on LinkedIn. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Show your passion for data and people during interviews. Share specific examples of how you've improved processes or enhanced supporter care in previous roles. We love hearing about real experiences!
✨Tip Number 3
Prepare insightful questions about the role and the organisation. This shows you're genuinely interested and helps you assess if it's the right fit for you. Plus, it makes a great impression!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Supporter Care & Insight Analyst in Peterborough
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for supporting our mission! Share why you care about empowering churches to end homelessness and how that aligns with your values. A personal touch can really make your application stand out.
Highlight Your Data Skills:Since this role is all about data quality and CRM management, make sure to showcase your experience with these systems. Talk about specific tools you've used and any processes you've improved in the past. We love a detail-oriented applicant!
Demonstrate Your People Skills:We’re looking for someone who can build strong relationships, so don’t forget to mention your experience working with teams or stakeholders. Share examples of how you’ve collaborated effectively in previous roles – it’s all about teamwork here!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Community Energy England
✨Know Your CRM Systems
Make sure you brush up on your knowledge of CRM systems before the interview. Be ready to discuss your experience with them and how you've used data to improve processes in previous roles. This will show that you're not just passionate about people, but also about the systems that support them.
✨Showcase Your Attention to Detail
Prepare examples that highlight your attention to detail, especially when it comes to data quality and reporting. You might want to bring along a sample report or a case study from your past work that demonstrates how you ensured accuracy and clarity in your data management.
✨Emphasise Relationship Building
Since this role involves working closely with colleagues across the organisation, be ready to talk about your relationship-building skills. Share specific instances where you collaborated effectively with others to achieve a common goal, particularly in a team setting.
✨Align with Their Values
Familiarise yourself with the organisation's mission and values, especially their commitment to the Christian faith. Be prepared to discuss how your personal values align with theirs and how you can contribute to their mission of empowering churches to end homelessness in the UK.
