At a Glance
- Tasks: Engage with prospective students and manage enquiries via email, phone, and SMS.
- Company: Join a dynamic organisation focused on student outreach and support.
- Benefits: 28 days annual leave, flexible working, and a supportive office environment.
- Other info: Opportunity for growth in a collaborative and inclusive culture.
- Why this job: Make a real difference in students' lives while enhancing your communication skills.
- Qualifications: Bachelor’s degree or equivalent experience; strong communication and project management skills.
The predicted salary is between 30000 - 40000 £ per year.
As Outreach & Communications Officer, you will act as a key first point of contact for prospective students, managing high volumes of enquiries across email, phone, and SMS while delivering a professional and supportive experience. You will take ownership of reviewing applicant data and documentation to assess eligibility and ensure fair and equitable access to SEO London programmes. Working with the organisation’s CRM system (Salesforce), you will be responsible for maintaining high-quality data, tracking student journeys, and supporting informed admissions decision-making. The role requires sound judgement, particularly when handling complex or borderline cases, and a proactive approach to improving processes, systems, and student communications.
In addition to frontline admissions support, you will play a critical role in strengthening student conversion and engagement, using data insights to inform outreach strategies and contribute to continuous improvement across recruitment and communications activity.
Admissions and Communications- Act as a point of contact for prospective students, delivering timely, accurate and supportive responses across email, phone, and SMS.
- Provide guidance throughout the application journey, ensuring an inclusive and high-quality candidate experience.
- Manage and prioritise a high volume of enquiries, demonstrating strong judgement and professionalism.
- Review applications, supporting evidence, and student data to assess eligibility for programmes.
- Take ownership of more complex or borderline cases, applying policy and judgement to reach fair outcomes.
- Escalate high-risk or sensitive cases where appropriate, contributing to consistent decision-making standards.
- Streamline admissions workflows from data reviews.
- Monitor and evaluate admissions data, including borderline cases and data cleaning, to support fair and accurate decision-making.
- Ensure compliance by following safeguarding, equality, and data protection policies during the admissions process.
- Maintain accurate and up-to-date applicant records within the CRM system, ensuring data integrity at all times.
- Track student interactions and progression through the admissions pipeline, supporting reporting and forecasting.
- Identify data gaps or inefficiencies and implement improvements to systems and processes.
- Deliver sessions (online/in-person presentations) and attend communications and outreach events.
- Manage targeted SMS and call campaigns and communicate strategies to improve student recruitment from applicants.
- Work with programme teams to help them understand viable leads to allocate places through our admissions lists.
- Maintain accurate contact lists and track engagement to inform future outreach and marketing strategies.
- Review and monitor conversions through our customer relationship management (CRM) platform.
- Support student recruitment and conversion through targeted communications and follow-ups.
- Use data and engagement insights to inform outreach strategies and improve conversion rates.
- Collaborate with wider teams to ensure leads are effectively managed and places allocated appropriately.
- Familiarity with analytics tools or analysis to assess and improve delivery.
- Strong project management skills with a focus on execution and delivery.
- Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and Canva.
- Experience using communication management and email marketing platforms (e.g. Mailchimp or Webex).
- Experience with Salesforce CRM.
- Experience with data analysis and visualisation.
- Understanding of the UK education landscape and student outreach.
- Good knowledge of diversity, equity and inclusion principles and their application in communications.
- Positive and initiative-taking self-starter.
- Team player with a proactive attitude.
- Creative thinker with the ability to generate engaging ideas.
- Strong written and verbal communication skills.
- Highly organised with the ability to manage multiple tasks and priorities.
- Flexible and collaborative, working effectively across teams and with stakeholders.
- Commitment to applying DEI knowledge to foster an inclusive organisational culture.
- Bachelor’s degree (any discipline) or equivalent experience.
- Native-level fluency in English.
- Annual Leave: 28 days + Bank Holidays.
- Enhanced Family Friendly Policy.
- Flexible working (2 days in the office) and a lovely office space by Borough Station.
- Employee Assistance Programme.
Outreach & Communications Officer employer: Community Energy England
As an Outreach & Communications Officer at SEO London, you will join a dynamic and inclusive team dedicated to supporting prospective students through their application journey. With a strong focus on employee growth, the company offers flexible working arrangements, a generous annual leave policy, and a commitment to diversity, equity, and inclusion, making it an excellent employer for those seeking meaningful and rewarding work in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Outreach & Communications Officer
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for Community Energy England and show them what you can bring to the table.
✨Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like Community Energy England are looking for.
✨Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with Community Energy England on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at Community Energy England. Bring your business cards and be prepared to chat about how you can contribute!
We think you need these skills to ace Outreach & Communications Officer
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit Community Energy England. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of Community Energy England:Show us that you’ve done your homework! In your application, briefly mention what you admire about Community Energy England’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at Community Energy England
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at Community Energy England will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At Community Energy England, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
