At a Glance
- Tasks: Provide 2nd and 3rd line IT support in a fast-paced environment.
- Company: Join a dynamic Enterprise Transformation team in Central London.
- Benefits: Earn £23 per hour plus holiday pay with flexible working hours.
- Other info: Opportunity for hands-on experience and professional growth in a supportive team.
- Why this job: Make a real impact during an exciting period of organisational change.
- Qualifications: Experience in IT support, especially with Microsoft 365 and cloud environments.
The predicted salary is between 46000 - 48000 € per year.
Contract: 3 months temporary
Pay rate: £23 per hour plus holiday pay
Location: Central London
Working pattern: 4 days on site (Tues-Fri)
Working hours: Monday to Friday, 9am to 5pm
We are recruiting an experienced IT Operations Engineer to provide urgent 2nd and 3rd line support within a busy Enterprise Transformation team during a period of organisational change. This role has been created to cover an immediate gap and requires someone who can operate confidently in a fast paced, hands on environment from day one.
You will deliver 2nd and 3rd line technical support across devices, identity, endpoint, network, cloud and security services. The focus of the role is resolving complex incidents efficiently, maintaining service availability, and supporting the business through transformation activity.
Key responsibilities
- Delivering day to day 2nd and 3rd line IT support and incident resolution
- Acting as an escalation point for complex technical issues
- Supporting new starter onboarding, leavers and IT setup
- Providing administration and support across Microsoft 365 and CRM systems
- Supporting cloud, infrastructure and basic cyber security operations
- Maintaining a strong on site IT presence to minimise downtime
- Working closely with colleagues to ensure continuity of IT services during change
About you
- Proven IT support experience with significant 2nd and 3rd line exposure
- Strong working knowledge of Microsoft 365
- Experience supporting Azure and cloud based environments
- Confident diagnosing, troubleshooting and resolving technical issues
- Calm, clear communicator able to support non technical users
- Practical, hands on approach with the ability to work under pressure
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
IT Operations Engineer in London employer: Community Energy England
Join a dynamic team in Central London as an IT Operations Engineer, where you will thrive in a supportive and fast-paced environment. We prioritise employee growth and offer opportunities for skill enhancement while ensuring a collaborative work culture that values your contributions. With competitive pay and a focus on work-life balance, this role is perfect for those seeking meaningful employment during a transformative period.
StudySmarter Expert Advice🤫
We think this is how you could land IT Operations Engineer in London
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events in London to connect with other IT professionals. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you get the chance, demonstrate your technical prowess during interviews. Bring examples of past projects or challenges you've tackled, especially those related to 2nd and 3rd line support.
✨Tip Number 3
Be proactive! Follow up after interviews with a thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the perfect fit!
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It helps us keep track of candidates and ensures you get the attention you deserve. Don’t miss out on this opportunity!
We think you need these skills to ace IT Operations Engineer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in 2nd and 3rd line support. We want to see how you've tackled complex technical issues before, so don’t hold back on those examples!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our IT Operations Engineer role. Mention your hands-on approach and how you thrive in fast-paced environments.
Showcase Your Technical Skills:Be specific about your knowledge of Microsoft 365, Azure, and cloud environments. We love seeing candidates who can confidently diagnose and troubleshoot issues, so give us the details!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Community Energy England
✨Know Your Tech Inside Out
Make sure you brush up on your 2nd and 3rd line support skills. Be ready to discuss your experience with Microsoft 365, Azure, and any cloud environments you've worked with. Prepare to share specific examples of how you've resolved complex technical issues in the past.
✨Showcase Your Communication Skills
As an IT Operations Engineer, you'll need to communicate clearly with non-technical users. Practice explaining technical concepts in simple terms. During the interview, demonstrate your ability to stay calm and composed while discussing past experiences where you helped others understand tech solutions.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your problem-solving skills. Think about situations where you had to troubleshoot under pressure or maintain service availability during a busy period. Prepare to walk the interviewer through your thought process and the steps you took to resolve issues.
✨Understand the Company’s Transformation Goals
Research the company’s current transformation activities and how your role as an IT Operations Engineer fits into that picture. Be prepared to discuss how you can contribute to maintaining continuity of IT services during this change, showcasing your proactive approach and hands-on experience.
