At a Glance
- Tasks: Provide 2nd and 3rd line IT support in a fast-paced environment.
- Company: Join a dynamic Enterprise Transformation team in Central London.
- Benefits: Competitive pay of £23 per hour plus holiday pay.
- Other info: Opportunity for hands-on experience and professional growth.
- Why this job: Make a real impact during an exciting period of organisational change.
- Qualifications: Experience in IT support with strong knowledge of Microsoft 365 and Azure.
The predicted salary is between 46000 - 48000 € per year.
Contract: 3 months temporary
Pay rate: £23 per hour plus holiday pay
Location: Central London
Working pattern: 4 days on site (Tues-Fri)
Working hours: Monday to Friday, 9am to 5pm
We are recruiting an experienced IT Operations Engineer to provide urgent 2nd and 3rd line support within a busy Enterprise Transformation team during a period of organisational change. This role has been created to cover an immediate gap and requires someone who can operate confidently in a fast paced, hands on environment from day one. You will deliver 2nd and 3rd line technical support across devices, identity, endpoint, network, cloud and security services. The focus of the role is resolving complex incidents efficiently, maintaining service availability, and supporting the business through transformation activity.
Key responsibilities
- Delivering day to day 2nd and 3rd line IT support and incident resolution
- Acting as an escalation point for complex technical issues
- Supporting new starter onboarding, leavers and IT setup
- Providing administration and support across Microsoft 365 and CRM systems
- Supporting cloud, infrastructure and basic cyber security operations
- Maintaining a strong on site IT presence to minimise downtime
- Working closely with colleagues to ensure continuity of IT services during change
About you
- Proven IT support experience with significant 2nd and 3rd line exposure
- Strong working knowledge of Microsoft 365
- Experience supporting Azure and cloud based environments
- Confident diagnosing, troubleshooting and resolving technical issues
- Calm, clear communicator able to support non technical users
- Practical, hands on approach with the ability to work under pressure
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
IT Operations Engineer employer: Community Energy England
Join a dynamic team in the heart of Central London as an IT Operations Engineer, where you will thrive in a fast-paced environment that values innovation and collaboration. Our company offers competitive pay, a supportive work culture, and ample opportunities for professional growth, ensuring that you can develop your skills while contributing to meaningful transformation projects. With a focus on employee well-being and a commitment to inclusivity, we provide a workplace where your contributions are recognised and valued.
StudySmarter Expert Advice🤫
We think this is how you could land IT Operations Engineer
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events in London to connect with other IT professionals. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a personal project or contribute to open-source software that showcases your 2nd and 3rd line support expertise. This not only boosts your CV but also gives you something tangible to discuss in interviews.
✨Tip Number 3
Prepare for those tricky interview questions! Brush up on common scenarios you might face as an IT Operations Engineer, especially around incident resolution and cloud support. Practising your responses will help you feel more confident.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a better chance of landing that interview. Plus, we’re here to support you every step of the way!
We think you need these skills to ace IT Operations Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with 2nd and 3rd line support. We want to see how you've tackled complex technical issues before, so don’t hold back on those examples!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you're the perfect fit for this role and how your skills align with our needs. Keep it concise but impactful – we love a good story!
Show Off Your Technical Skills:Be specific about your knowledge of Microsoft 365, Azure, and cloud environments. We’re looking for someone who can hit the ground running, so let us know what tools you’re comfortable with.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Community Energy England
✨Know Your Tech Inside Out
Make sure you brush up on your 2nd and 3rd line support skills. Be ready to discuss your experience with Microsoft 365, Azure, and any cloud environments you've worked with. Prepare to share specific examples of how you've resolved complex technical issues in the past.
✨Showcase Your Communication Skills
As a calm and clear communicator, you'll need to demonstrate how you can support non-technical users. Think of scenarios where you've explained technical concepts simply and effectively. This will show that you can bridge the gap between tech and non-tech teams.
✨Be Ready for Hands-On Problem Solving
Since this role requires a practical, hands-on approach, prepare for potential scenario-based questions. You might be asked how you'd handle a specific incident or downtime situation. Practise articulating your thought process and the steps you'd take to resolve issues efficiently.
✨Understand the Business Context
Familiarise yourself with the concept of organisational change and how IT supports it. Be prepared to discuss how you can maintain service availability during transitions. Showing that you understand the bigger picture will set you apart from other candidates.
