Clinical Services Manager

Location: Finsbury Park, London, with limited travel outside London

Hours: 21 hours per week, with occasional out-of-hours work

Salary: £40,800 pro rata (21 hours per week)

Contract: Permanent

Reporting to: Director of Clinical Services

About the role

icap is looking for an experienced and committed Clinical Services Manager to join our Clinical Management Team and support the Director of Clinical Services in the delivery, development and governance of icap’s therapeutic services. This is an exciting opportunity for an experienced clinician with strong clinical management and people-management skills who is passionate about delivering high-quality, accessible therapy and supporting therapists to provide safe, effective and culturally sensitive services.

As Clinical Services Manager, you will have an important role in overseeing the day-to-day delivery of our clinical services, supporting our network of therapists and supervisors, and ensuring that clients receive a high-quality service from referral through to allocation and ongoing therapy. You will act as a senior clinical resource within the organisation, providing clinical consultation and guidance, particularly around risk and safeguarding, while working closely with the Director of Clinical Services, Clinical Administrator, therapists, supervisors and partner agencies.

Key responsibilities

• Provide clinical leadership and management across designated services, supporting therapists and supervisors and ensuring that clinical practice meets icap’s policies, procedures and governance requirements.
• Oversee the client journey, including referrals, pre-initial consultations, triage, assessments and allocations, working closely with the Clinical Administrator and assessing therapists.
• Provide senior clinical advice and consultation, including guidance around clinical risk, safeguarding and complex presentations, and provide clinical cover where required.
• Support and develop our clinical teams, including induction, regular reviews, recruitment, team meetings, CPD and ensuring high standards of clinical documentation and outcome measurement.
• Build strong relationships with partner agencies, funders and stakeholders, representing icap at relevant meetings and contributing to consultation, service development and improved access to therapy.
• Work closely with the Director of Clinical Services and wider management team on clinical governance, service development, audits, policies, reporting and the continued development of icap’s therapeutic services.

About you

We are looking for a qualified and experienced therapist who combines strong clinical expertise with excellent organisational and management skills. You will have:

• Full professional membership, registration and accreditation with UKCP, BPS, BPC, BACP or equivalent.
• At least five years’ post-qualification experience.
• Experience of working therapeutically with people who have experienced childhood trauma.
• Experience of clinical management or management within an organisational setting.
• Experience of working across different cultural contexts and a strong commitment to culturally sensitive practice.
• Experience of collecting and measuring clinical outcomes, including CORE.
• Excellent communication, interpersonal and people-management skills.
• The ability to work independently while also contributing effectively to a multidisciplinary and collaborative team.
• Knowledge of relevant legislation, safeguarding and clinical governance requirements.
• An understanding of Irish history, culture, identity and the experiences of Irish communities.

Experience or training in additional therapeutic approaches such as Sensorimotor Psychotherapy, Somatic Experiencing, IFT, EMDR or Integrative Counselling would be desirable.

Why work with icap?

At icap, our work is centred on providing accessible, high-quality therapeutic support and responding sensitively to the needs of the communities we work with. We are committed to diversity, equality and inclusion, culturally sensitive practice and improving access to therapy for people who may otherwise face barriers to accessing support. We value compassionate clinical practice, collaboration, professional development and strong relationships with our clients, therapists, community partners and wider network. As Clinical Services Manager, you will have the opportunity to make a meaningful contribution to both the quality of our clinical services and the continued development of the organisation. You will join a committed Clinical Management Team and work closely with the Director of Clinical Services, CEO, therapists, supervisors and partner organisations.