Advice & Wellbeing Team Lead

Lambeth North, London

Our Vacancy North East London Region

Are you an experienced people leader with a background in support services, wellbeing, advice, advocacy or community-based support? We're looking for an empathetic and inspiring Advice & Wellbeing Team Lead to manage a team of five Advice & Wellbeing Specialists delivering person‑centred support to residents across our North‑East region. This role includes oversight of service delivery, complex cases, safeguarding, referrals and team performance.

About the role

You'll lead a specialist team providing holistic advice, wellbeing and advocacy support to residents. You'll oversee referrals, triage and caseload management, ensuring residents receive the right support at the right time. You’ll provide regular supervision, coaching and wellbeing support to colleagues, creating an inclusive and high‑performing team culture where people can thrive. Working closely with internal teams, local authorities, charities and community organisations, you’ll build strong partnerships that improve outcomes for residents and strengthen our local support offer. This is a hands‑on leadership role and, where required, you’ll support complex cases and undertake joint visits with residents as well as supporting community wellbeing hub delivery.

What we're looking for

• Leading and developing support services teams.
• Managing performance, supervision and colleague wellbeing.
• Supporting vulnerable residents with complex needs.
• Safeguarding, risk management and case oversight.
• Managing referrals, caseloads and service delivery.
• Building effective partnerships across voluntary, statutory or community sectors.
• Delivering holistic, person‑centred support services.

An empathetic and authentic leader who sets high standards, builds trust, supports colleague wellbeing and leads by example, consistently demonstrating our values: Be Kind, Do the Right Thing, Keep Our Promises, Get Things Done, and Do What You Say You're Going to Do.

Why join us?

You’ll be joining a service that is passionate about helping residents flourish in their homes and communities. You’ll have the opportunity to shape service delivery, influence local partnerships and lead a team that makes a genuine difference every day.

Here’s what you’ll get when you join us:

• Flexible and hybrid working
• 30 days’ annual leave, plus bank holidays
• Up to 10% pension contribution, matched 1:1
• Two additional paid volunteering days each year
• Flexible benefits scheme, including options for healthcare, dental care, and more

What to expect from our recruitment process

We’re committed to a fair, inclusive, and transparent recruitment process. Closing date: 31 July 2026. Interviews/assessment will be held in person on the 13/14 August in our Westminster Bridge Road Office.

Please read before you apply: You must have the right to work in the UK; we are unable to provide visa sponsorship. We reserve the right to close this advert early if we receive a high volume of suitable applications. This role will require an Enhanced DBS check. You’ll support complex cases and undertake joint resident visits with your specialists. Hybrid working – minimum 2 office‑based days per week. North‑East Region covers Islington, Hackney and Tower Hamlets.

If you're an inclusive, values‑driven leader who is passionate about supporting both residents and colleagues to thrive, we'd love to hear from you. Please apply now by submitting an anonymised CV, answer some questions and complete a short statement explaining why you’re the perfect fit for the Advice & Wellbeing Team Lead role.