At a Glance
- Tasks: Lead a team to deliver exceptional customer service and support store operations.
- Company: Join Community Choice Financial, a leading title lending company with over 800 locations.
- Benefits: Enjoy comprehensive training, medical insurance options, 401(k) matching, and paid time off.
- Why this job: Develop your leadership skills while making a positive impact in the community.
- Qualifications: High school diploma required; prior leadership and customer service experience preferred.
- Other info: Full-time role with opportunities for career advancement and a diverse, inclusive culture.
The predicted salary is between 30000 - 42000 £ per year.
As an Assistant Store Manager (“ASM”), you will use your customer service and leadership experience to provide a white-glove experience for our customers. Our Assistant Store Managers develop their leadership skills in real-time by assisting store leaders with recovery processes, customer outreach, and risk mitigation. You will participate in training and coaching Customer Service Representatives, where applicable, while being a champion for compliance and ensuring Company standards are met. In return, we will help you reach the next level in your career by providing an ongoing comprehensive training and development program that will allow you to truly shine.
Essential Responsibilities
- Provide an exceptional customer experience throughout the full cycle of the loan or pawn process by educating consumers and making recommendations based on their financial needs.
- Assist account management and recovery processes, including collection calls, while maintaining a focus on customer service to prevent account charge offs and loss.
- Work to meet Company-set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events.
- Develop customer relationships to build new business, maintain store profitability, and further brand loyalty and recognition.
- Provide support, coaching, and development to Customer Service Representatives, when applicable, to ensure adherence to quality standards and safety procedures.
- Maintain customer information in the point of sale (POS) system with accuracy and integrity.
- Help ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.
- Maintain office security protocols and conduct proper opening and closing procedures, including management of vault, cash drawer, and bank deposits.
- Monitor and maintain internal and external store appearance and cleanliness, addressing basic facility needs and scheduling maintenance services.
- Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
- Utilize strong interpersonal skills to communicate and interact with customers and Team Members at all levels.
- Ability to maintain a full-time work schedule with regular in-person attendance, including limited Saturday hours, is required for this position.
Minimum Qualifications
- High School Diploma or equivalent required.
- At least 3 months of supervisory, key holder, or relevant leadership experience.
- Minimum one year experience in customer service, sales, or retail.
- Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).
- Excellent verbal and written communication skills.
- Ability to work phone, Point of Sale, Microsoft Office, and other systems.
- Must be at least 18 years of age (19 in Alabama).
- Background check required.
- Ability to meet the physical demands of this position, which frequently include: the ability to remain in a stationary position, the ability to move and transport up to 25 pounds, the ability to move about inside and outside of the store, and the operation of mechanical controls, such as a keyboard.
Preferred Qualifications And Skills
- Associate degree or higher.
- Bilingual English/Spanish is a plus and may be required for certain locations.
What We Offer
- A comprehensive new hire training program.
- Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development.
- Performance-based career advancement.
- Educational Reimbursement Program.
- Multiple coverage choices for medical insurance, all include free telemedicine and medical spending account (HSA/FSA) options.
- Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program.
- Company-Sponsored Life and AD&D Insurance.
- Voluntary benefits, including dental, vision, short-term and long-term disability plans, accident, critical illness, hospital confinement insurance, and even pet insurance.
- Paid Time Off (Accrue 12 days per calendar year plus additional days for each year of service after the first year of employment).
- Diverse Culture and Inclusive Environment.
The Community Choice Financial Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply.
Assistant Store Manager employer: Community Choice Financial Family of Brands
Contact Detail:
Community Choice Financial Family of Brands Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager
✨Tip Number 1
Familiarise yourself with the company's values and mission. Understanding what Community Choice Financial stands for will help you align your answers during interviews and demonstrate that you're a good fit for their culture.
✨Tip Number 2
Highlight your customer service experience in conversations. As an Assistant Store Manager, providing exceptional customer experiences is key, so be ready to share specific examples of how you've excelled in this area.
✨Tip Number 3
Prepare to discuss your leadership style. Since the role involves coaching and developing team members, think about how you can effectively communicate your approach to leadership and team development.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Assistant Store Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service and leadership experience. Use keywords from the job description, such as 'customer experience', 'leadership skills', and 'compliance' to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to lead a team. Mention specific examples of how you've provided exceptional customer experiences in the past.
Highlight Relevant Skills: In your application, emphasise skills that are crucial for the role, such as communication, problem-solving, and multitasking. Provide examples of how you've successfully used these skills in previous positions.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Community Choice Financial Family of Brands
✨Showcase Your Customer Service Skills
As an Assistant Store Manager, your ability to provide exceptional customer service is crucial. Prepare examples of how you've gone above and beyond for customers in previous roles, highlighting your problem-solving skills and ability to handle difficult situations.
✨Demonstrate Leadership Experience
Since the role involves coaching and supporting Customer Service Representatives, be ready to discuss your leadership experience. Share specific instances where you led a team or trained others, focusing on the outcomes of your efforts.
✨Understand the Company’s Values
Research Community Choice Financial Family of Brands and understand their mission and values. Be prepared to discuss how your personal values align with theirs and how you can contribute to their goals, especially in terms of compliance and customer satisfaction.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your decision-making and customer interaction skills. Practice responses to common situations you might face as an ASM, such as handling a dissatisfied customer or managing a team during peak hours.