At a Glance
- Tasks: Assist the Store Manager in delivering top-notch customer service and coaching team members.
- Company: Join TitleMax, a leading title lending company with over 900 locations across 14 states.
- Benefits: Enjoy comprehensive training, performance-based advancement, medical insurance, and paid time off.
- Why this job: Gain valuable leadership experience while making a positive impact on customers' financial needs.
- Qualifications: High School Diploma, 3 months of leadership experience, and strong communication skills required.
- Other info: Must be at least 18 years old; bilingual skills are a plus.
The predicted salary is between 24000 - 36000 £ per year.
As an Assistant Store Manager (“ASM”), you will use your customer service and leadership experience to provide a white-glove experience for our customers. Working closely with the Store Manager to develop your leadership skills in real-time, you will help coach our Customer Service Representatives and play a key role in helping the team produce results. In return, we will help you reach the next level in your career by providing an ongoing comprehensive training and development program that will allow you to truly shine.
Responsibilities
- Provide an exceptional customer experience throughout the full cycle of the loan or pawn process by educating consumers and making recommendations based on their financial needs.
- Assist in customer account management by accepting payments, monitoring, and managing customer appointments.
- Work to meet Company-set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events.
- Develop customer relationships to build new business, maintain store profitability, and further brand loyalty and recognition.
- Provide support, coaching, and development to Customer Service Representatives in order to improve the team’s potential.
- Maintain customer information in the Point of Sale system with accuracy and integrity.
- Help ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.
- Maintain office security protocols and conduct proper opening and closing procedures, including management of vault, cash drawer, and bank deposits.
- Monitor and maintain internal and external store appearance and cleanliness, addressing basic facility needs and scheduling maintenance services.
- Utilize personal vehicle to complete bank deposits and other Company business throughout the workday.
- Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
- Utilize strong interpersonal skills to communicate and interact with customers and Team Members at all levels.
- Ability to maintain a full-time work schedule with regular in-person attendance, including limited Saturday hours, is required for this position. A full-time work schedule for this position includes, at a minimum, 40-hours per week.
Qualifications
- High School Diploma or equivalent required.
- At least 3 months of supervisory, key holder, or relevant leadership experience.
- Minimum one year experience in customer service, sales, or retail.
- Excellent verbal and written communication skills.
- Ability to work phone, Point of Sale, Microsoft Office, and other systems.
- Must be at least 18 years of age (19 in Alabama).
- Background check required (subject to applicable law).
- Ability to meet the physical demands of this position, which frequently include: the ability to remain in a stationary position, the ability to move and transport up to 25 pounds, the ability to move about inside and outside of the store, and the operation of mechanical controls, such as a keyboard.
Preferred Qualifications and Skills
- Associate degree or higher.
- Bilingual English/Spanish is a plus and may be required for certain locations.
What We Offer Our Benefits Include:
- A comprehensive new hire training program.
- Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development.
- Performance-based career advancement.
- Educational Reimbursement Program.
- Multiple coverage choices for medical insurance, all include free telemedicine and medical spending account (HSA/FSA) options.
- Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program.
- Company-Sponsored Life and AD&D Insurance.
- Voluntary benefits, including dental, vision, short-term and long-term disability plans, accident, critical illness, hospital confinement insurance, and even pet insurance.
- Paid Time Off (Accrue 12 days per calendar year plus additional days for each year of service after the first year of employment).
- Diverse Culture and Inclusive Environment.
About Us
TitleMax is one of the nation’s largest title lending companies helping thousands of people every day get the cash they need through title loans/pawns and now in select states, with personal loans. Since our first store opened in 1998, TitleMax has expanded to over 900 locations spanning 14 states.
Assistant Store Manager employer: Community Choice Financial Family of Brands
Contact Detail:
Community Choice Financial Family of Brands Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager
✨Tip Number 1
Familiarise yourself with the company culture and values of TitleMax. Understanding their commitment to customer service and community involvement will help you align your responses during interviews and demonstrate that you're a good fit for the team.
✨Tip Number 2
Highlight your leadership experience in previous roles. Be prepared to discuss specific examples of how you've coached or developed team members, as this is a key responsibility of the Assistant Store Manager position.
✨Tip Number 3
Prepare to showcase your customer service skills. Think of scenarios where you've gone above and beyond for customers, as this role requires providing a white-glove experience throughout the loan or pawn process.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the interview process and what the company values most in their Assistant Store Managers, giving you an edge in your application.
We think you need these skills to ace Assistant Store Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and leadership roles. Emphasise any supervisory positions you've held and specific achievements that demonstrate your ability to provide exceptional customer experiences.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Assistant Store Manager position. Mention how your skills align with the responsibilities outlined in the job description, particularly your experience in coaching and developing team members.
Showcase Relevant Skills: Highlight your communication skills and ability to work in fast-paced environments. Provide examples of how you've successfully managed customer relationships and contributed to store profitability in previous roles.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Community Choice Financial Family of Brands
✨Showcase Your Customer Service Skills
As an Assistant Store Manager, your ability to provide exceptional customer service is crucial. Prepare examples of how you've gone above and beyond for customers in previous roles, highlighting your problem-solving skills and ability to educate consumers on their financial needs.
✨Demonstrate Leadership Experience
Since the role involves coaching Customer Service Representatives, be ready to discuss your leadership experience. Share specific instances where you've successfully led a team or mentored others, focusing on the outcomes of your guidance.
✨Familiarise Yourself with Company Values
Research TitleMax and understand their mission and values. During the interview, express how your personal values align with theirs and how you can contribute to maintaining store profitability and brand loyalty.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle multiple tasks in a fast-paced environment. Think of examples from your past experiences where you managed competing priorities effectively, ensuring you meet performance standards.