At a Glance
- Tasks: Support and oversee Social Work Assistants while triaging safeguarding referrals.
- Company: Join Newport City Council's dynamic Adults First Contact Team.
- Benefits: Earn £40 per hour with flexible hybrid working and professional development opportunities.
- Other info: Enjoy a supportive team environment with excellent career growth potential.
- Why this job: Step into a leadership role and make an immediate impact in Adult Services.
- Qualifications: Qualified Social Worker with experience in Adults Services and safeguarding.
The predicted salary is between 80000 - 80000 € per year.
An exciting opportunity has arisen for an experienced Assistant Team Manager (or strong Senior Social Worker ready to step up) to join the Adults First Contact Team at Newport City Council. This is a fast‑paced and rewarding service that delivers the Information, Advice and Assistance (IAA) function—acting as the front door to Adult Services. The team plays a crucial role in triaging safeguarding concerns and Public Protection Notifications (PPNs), ensuring timely and proportionate responses to individuals in need.
The Role
- Supporting and overseeing Social Work Assistants within the First Contact function
- Triaging safeguarding referrals and PPNs with confidence and sound judgement
- Providing clear, strengths‑based decision‑making at the front door; undertaking some assessment work and urgent visits where required
- Offering guidance, oversight, and leadership within a busy duty environment
Flexibility
For the right candidate, this role can initially be considered as a generic Social Worker post for 6–8 weeks, providing an excellent opportunity to step into the service and demonstrate capability before transitioning into the Assistant Team Manager responsibilities.
About You
- Qualified Social Worker with Social Care Wales registration
- Strong experience within Adults Services, ideally including safeguarding
- Confident in decision‑making within fast‑paced front door / duty settings
- Experience supporting or mentoring staff is highly desirable
- Able to balance operational demand with quality practice
Required Qualifications
- A minimum of 6 months experience of working in the UK as a registered social worker
- A relevant Social Work Qualification
- Registration with Social Care Wales / Social Work England
- Enhanced DBS, registered on the update service or be happy to apply for a DBS
- 3 Years of referencing
- Driving licence with access to a car
Why This Role?
- Competitive rate of £40 per hour
- Opportunity to step into a leadership role within a supportive team
- Flexible hybrid working model
- Chance to make an immediate impact at the front door of Adult Services
Benefits of working for Hoop
- 20 years’ experience of the Social Work market
- Your local agency based in Cardiff
- Welsh‑speaking consultant available should you wish to converse in Welsh throughout your job search
- PAYE and Umbrella payroll options available – you choose!
- Dedicated point of contact (support team to cover whilst on leave)
- Twice weekly payroll
- Actively supplying every Local Authority in South/West Wales and South West England
- Provides free training sessions (Contributes CPD)
- Refer a friend scheme available
- Birthday gifts
- Wellbeing sessions
Locations
Assistant Team Manager - First Contact Team (Adults Services) Newport employer: Community Care Live
Newport City Council is an exceptional employer, offering a competitive rate of £40 per hour and a flexible hybrid working model that allows for a balanced work-life dynamic. With a strong focus on employee growth, the role provides an opportunity to step into leadership within a supportive team environment, making a meaningful impact in Adult Services while benefiting from comprehensive training and wellbeing initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Team Manager - First Contact Team (Adults Services) Newport
✨Tip Number 1
Network like a pro! Reach out to your connections in the social work field, especially those who might have insights into the Adults Services at Newport City Council. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for the interview by brushing up on your safeguarding knowledge and decision-making skills. Think of real-life examples where you’ve triaged cases or supported staff, as these will show you’re ready for the fast-paced environment.
✨Tip Number 3
Don’t forget to showcase your leadership potential! Even if you’re stepping up from a Senior Social Worker role, highlight any mentoring or oversight experience you have. This will demonstrate you’re ready to take on the Assistant Team Manager responsibilities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you throughout the process, so don’t hesitate to reach out if you need any help!
We think you need these skills to ace Assistant Team Manager - First Contact Team (Adults Services) Newport
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Assistant Team Manager role. Highlight your relevant experience in Adults Services and any leadership roles you've had. We want to see how you fit into our fast-paced environment!
Showcase Your Decision-Making Skills:In your application, emphasise your ability to make confident decisions, especially in safeguarding situations. We’re looking for someone who can demonstrate sound judgement and strengths-based decision-making right from the start.
Highlight Your Mentoring Experience:If you’ve supported or mentored staff before, make sure to mention it! We value leadership qualities and want to know how you can guide others within our busy First Contact Team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with us at Newport City Council.
How to prepare for a job interview at Community Care Live
✨Know Your Stuff
Make sure you brush up on your knowledge of adults' services and safeguarding protocols. Familiarise yourself with the specific challenges faced by the First Contact Team at Newport City Council, as this will show your genuine interest and understanding of the role.
✨Showcase Your Leadership Skills
Since this role involves overseeing Social Work Assistants, be prepared to discuss your experience in mentoring or leading teams. Share specific examples of how you've supported colleagues in a busy environment and how you approach decision-making under pressure.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your judgement and decision-making skills. Think about past experiences where you triaged safeguarding concerns or made critical decisions, and be ready to explain your thought process clearly.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, the challenges they currently face, or how success is measured in this role. This not only shows your enthusiasm but also helps you gauge if the position is the right fit for you.
