Are you passionate about improving services for children and young people with Special Educational Needs and Disabilities (SEND)? Do you have the leadership skills to drive service improvement, champion customer experience and ensure statutory compliance within a fast-paced environment?
We're looking for an experienced and motivated SEND Customer and Compliance Manager to join our ambitious SEND team at Cheshire East Council. This is a pivotal role where you'll lead the delivery of high-quality customer-focused services, oversee compliance with SEND legislation and support continuous improvement across the service.
About the role
As SEND Customer and Compliance Manager, you will play a key leadership role in ensuring the service delivers excellent outcomes for children, young people and families. You will manage operational performance, oversee quality assurance processes and ensure statutory duties are met consistently and effectively.
Working closely with schools, health partners, social care teams and families, you'll use insight, data and feedback to identify opportunities for improvement, strengthen processes and support the delivery of a responsive and effective SEND service.
You'll also contribute to the ongoing transformation of SEND provision across Cheshire East, helping to shape services that put children, young people and families at the centre of everything we do.
What we're looking for
We are seeking an individual who can demonstrate:
- Significant experience in SEND, education, local government or related services
- Strong knowledge of SEND legislation, statutory processes and compliance requirements
- Experience of leading teams and driving service improvement
- Excellent communication and stakeholder engagement skills
- The ability to analyse performance data and translate findings into action
- A commitment to delivering exceptional customer service and improving outcomes for families
- Strong organisational and problem-solving skills in a complex operational environment
Why join Cheshire East?
This is an exciting opportunity to be part of a council on an ambitious improvement journey, working alongside committed colleagues and partners to make a real difference to children and families.
We offer:
- Flexible and hybrid working arrangements
- Generous annual leave entitlement
- Local Government Pension Scheme
- Ongoing learning and development opportunities
- A supportive and collaborative working environment
- The opportunity to influence and shape the future of SEND services across Cheshire East
If you're a strategic leader with a passion for quality, compliance and improving the experience of children, young people and families, we'd love to hear from you.
SEND Customer and Compliance Manager in Macclesfield employer: Community Care Live
Community Care Live is an exceptional employer that prioritises the well-being and professional growth of its staff. With a supportive work culture, dedicated consultants, and a commitment to empowering individuals in the community, employees can expect meaningful work and opportunities for development in the heart of Devon. The company also offers competitive pay and additional benefits, making it an attractive choice for those looking to make a difference in the lives of others.
