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- Tasks: Be the first point of contact for callers needing social care support.
- Company: Regional care service provider dedicated to helping children and adults.
- Benefits: Flexible working hours, comprehensive training, and a supportive team environment.
- Why this job: Make a real difference in people's lives while developing your communication skills.
- Qualifications: Excellent communication skills; social care experience is a plus.
- Other info: Join a dynamic team with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
A regional care service provider is seeking a Service Advisor - Out of Hours to act as the first point of contact for telephone callers to Children's and Adult Services.
Responsibilities include:
- Screening calls
- Providing information
- Assessing the eligibility for services
The ideal candidate must possess excellent communication and listening skills, and experience in social care would be an advantage. This role requires flexible working hours to meet service demand. Comprehensive training will be provided.
Out-of-Hours Service Advisor — 24/7 Social Care Support in Fareham employer: Community Care Live
Contact Detail:
Community Care Live Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Out-of-Hours Service Advisor — 24/7 Social Care Support in Fareham
✨Tip Number 1
Make sure you know the ins and outs of the role. Research the company and understand their values, especially in social care. This will help you tailor your responses during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since this role is all about being the first point of contact, it’s crucial to sound confident and clear. Try mock interviews with friends or family to get comfortable with answering questions on the spot.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to social care. This can give you insider knowledge and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we often have exclusive roles listed there that you won’t find anywhere else. So, get your application in and let’s get you that interview!
We think you need these skills to ace Out-of-Hours Service Advisor — 24/7 Social Care Support in Fareham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your communication and listening skills, as these are key for the Service Advisor role. We want to see how your experience aligns with the responsibilities mentioned in the job description.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about social care. Share any relevant experiences that showcase your ability to handle calls and assess needs effectively.
Showcase Flexibility: Since this role requires flexible working hours, mention your availability clearly. We appreciate candidates who can adapt to the demands of the service, so let us know how you can fit into our schedule.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Community Care Live
✨Know the Role Inside Out
Make sure you understand the responsibilities of an Out-of-Hours Service Advisor. Familiarise yourself with the types of calls you might receive and the services offered. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role heavily relies on communication, practice articulating your thoughts clearly and concisely. You might want to prepare examples of how you've effectively communicated in past roles, especially in challenging situations. This will highlight your ability to handle sensitive calls.
✨Demonstrate Empathy and Understanding
In social care, empathy is key. Think of scenarios where you've had to show understanding and support to others. Be ready to discuss these experiences during the interview, as they will illustrate your suitability for a role that involves helping vulnerable individuals.
✨Prepare for Flexibility Questions
Given the flexible working hours required for this position, be prepared to discuss your availability and willingness to adapt. Think about how you can manage your time effectively to meet the demands of the service while maintaining a work-life balance.
