Teller

Join to apply for the Teller role at Community Bank, N.A.

Overview

At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration. Just as our employees are committed to helping our customers manage their finances, we’re committed to our employees. To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal‑opportunity workplace and affirmative‑action employer, we celebrate and support a diverse workplace for the benefit of all.

Responsibilities

A Teller is responsible for creating and delivering a positive customer experience while conducting financial transactions. This position requires an individual with a positive attitude, a team player, and the ability to actively listen for customer financial needs in order to refer them to the appropriate bank product or representative. A Teller must adapt to the changing workplace environment, handle customer service complaints, maintain the security of customer information, prioritize tasks, and maintain responsibility for assigned cash drawer.

Essential Responsibilities

• Provide quality customer service and a positive banking experience by handling financial transactions (e.g., cashing checks, handling deposits/withdrawals, etc.) with a professional attitude.
• Actively listen for potential sales opportunities to promote specific bank products and services, and refer customers accordingly.
• Conduct customer transactions with accuracy and prepare daily cash balancing within established guidelines.
• Understand direction and adhere to established policies and procedures.
• Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensuring ongoing adherence to policies, procedures, and internal controls, and meeting all training requirements in a timely manner.
• May be called upon to travel to other branches in the area to provide support as needed and to ensure proper staffing levels.

Qualifications

• High School Diploma or GED Required.
• All applicants must be 18 years of age or older.
• Travel is required to surrounding branches as needed.

Skills

• Basic math and computer skills.
• Documentation skills with attention to detail.
• Professional and friendly interpersonal and communication skills.
• Clear thinking and ability to stay focused.
• Consistently demonstrate the Company’s core values: a strong work ethic, integrity, respect for others, responsibility, transparency and humility.

Experience

• Prior customer service skills preferred.

Additional Job Information

• Hours: 35 hours per week.
• Compensation: Commensurate with experience plus potential for annual merit increase. In addition to a competitive salary, you will be rewarded with benefits including 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts and other perks.
• Physical Requirements: The employee may be required to stand, walk or sit, use hands and fingers, handle or feel, reach with hands or arms, speak and hear, and occasionally lift or move up to 25 pounds. Specific vision abilities required include close vision and the ability to focus.
• Minimum: USD $16.50/Hr. Maximum: USD $21.53/Hr.
• Seniority level: Entry level.
• Employment type: Full‑time.
• Job function: Finance and Sales.

Other Details

The Company is an affirmative action, equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, citizenship status, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law. The Company will make reasonable accommodations for qualified individuals with a disability. If you have a physical or mental impairment and would like to request an accommodation with respect to the application process, please contact the Human Resources Department.